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Business Profile

Pet Training

I C N D F Dog Training Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Training.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dog was to have 3 week onsite training. Owner got Covid 2 days into training. My dog was crated for all that time. She has suffered medical issues; supporting documentation provided. All the owner had to do was call to let me know he had Covid and I would have picked up my dog and rescheduled. I called 4 times no return calls the entire time my dog was there. I was never given the opportunity. My dog has been traumatized; lying in her own ***** and urine for days. I was told to bring food, a toy and a blanket. I received back 95% of my food. So what did my dog eat????? It has cost me an additional $500.00 between the vet, groomer, professional carpet cleaner.

    She had stress colitis (diarrhea) for 8 days upon her return. It was everywhere!!!!! This is unacceptable behavior by a professional trainer. I'm quite upset about the treatment of my animal. It borders on abuse. I would hate to get the ***** involved.

    Customer Answer

    Date: 11/15/2024

    HERE IS THE DOCUMENT FROM THE VET

    Business Response

    Date: 12/02/2024

    ******** training and care was meticulous as all of our customer services are.  The kennel he stayed in was an inside airconditioned kennel.  ICNDF has never used crates for boarding and cleans kennel runs daily if not twice daily depending on condition of kennel.  Most ICNDF customers provide beds or blankets for their dogs.  As for any leftover food - when a dog comes in overweight it goes without saying there would be extra food as we do not over feed people  customer dogs.  You can see from photos the clean kennel with the leftover hair from ****** during his OB [obedience] training stay at ICNDF.  One 'struggle' in our field is; not every customer has the desired listening skills ideal to benefit fully from our training programs.  Our 'student dogs' respond perfectly to experienced trainers and will still try to 'get away with what they can' from their owners once back home.  ******** family was going through a tough time as indicated by the attached voicemail message and ICNDF certainly cannot speak for the home care given during stressful times in a family environment. On a side note; ******* ******* stopped payment/reversed her payment through ****** to which ICNDF has no longer received benefit for the services provided.  ICNDF is no longer open as Jim's hospital stay remains in full force even to this day.  Your thoughts and prayers are greatly appreciated.  

I C N D F Dog Training Center is NOT a BBB Accredited Business.

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