Business ProfileforMassage Envy of Royal Palm Beach

If I could leave negative stars for the Royal Palm Beach Massage envy I would. Massage Envy Causes more stress that it relieves. On April 27, 2022 My Beautiful Woman, Dawn, was taking a "Spiritual Day" that is provided through the Christian College where she works. She booked a massage and facial sessions with Massage Envy two weeks in advanced so she was prepared for this day. On the day of her massage she received a call one hour prior to her long awaited massage that they were cancelling. In all the years that I have known Dawn, I had never once seen her this angry, frustrated, and crushed by anything. When she called back to see what was going to be done to get this rectified they informed her that there was nothing that could be done, told her to calm down, and hung up on her! She called back and the counter person said that they would have the manager call when she got in, ................... she did not. The counter person said that they would call to other locations and see if there were any other openings, .................. the did not (I know this because after 30 minutes I called to other locations and found one was available but we could not make it there in 10 minutes, had he done what he said he would do, we could have made the alternate appointment). She cried all morning, because this is not the first time that she has had issues with this company, she's had issues simply getting appointments even though they have no issues taking her monthly payments. She has had gift cards expire and become useless because she could not get in for an appointment. I have watched her year after year trying to frustratingly deal with trying to get an appointment Massage Envy. She was informed that if she discontinued her contract that there would be no compensation and that she would lose the eleven services that she currently has backed up on her account due to the fact that Massage Envy doesn't have the capability of accommodating the needs, of what I've read, ALOT

We are truly sorry how this was internally handled and will be reaching out to this customer today. As we cannot control when employees unexpectedly call out of work, we can control the way it is handled with the customers. We ensure this will be handled with our staff accordingly.