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Business Profile

Insurance Companies

Freedom Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for Freedom Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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Freedom Health has 7 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Freedom Health has failed to make a payment on a legitimate claim by Sarasota ********************** ambulance service provided to my father, ********************* on 01/28/2022.They had made a payment for the previous service by this same provider, that occured on 01/19/2022.My father passed away on 02/01/2022. Freedom Health has CLOSED the account without resolving the issue. Two phone calls to their customer service (on 10/10/2022 and 10/31/2022) ended with a half-an-hour hold and being disconnected!We are willing to pay our share of the ambulance service cost (based on previous explanation of benefits, it's $150.00, but not Freedom Health's portion.My father's ******* ID# with ******************** is P00096940.Invoice from Sarasota ********************** #DSCFD20075. Incident #F22005077.Due to non-payment by Freedom Health this item is now in collections.

      Business Response

      Date: 11/02/2022

      Our records indicate the claim thats in question was denied due to hospice election. The claim should have been submitted to ******** for the date of service. When the claim was denied, a notice was sent to the provider advising of this information.  On 11/2/2022 at 1:35 pm, the health plan contacted the providers billing department at ************ regarding the issue. The plan explained why the claim was denied and requested the provider submit the claim to ********. The provider informed the plan a request would be submitted to remove the balance from collections, and the claim would be submitted   to ********.The health plan recommends the complainant should follow up with the provider regarding the request.  Regarding the phone calls to the plan, the health plan will review the calls to determine if there were any missed opportunities.   If there were any missed plan opportunities identified coaching/training will be provided to the representatives.

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/5 I went to Freedom Health in ******** and saw Dr. **** because of a groin hernia. This is 9/26 and I still have not had surgery. Freedom Health has not forwarded any test results to surgeon until I had to call (Labs, Stool, Ultrasound, and CT Scan.) I finally got CT Scan on 9/20 and my surgeon has not been sent the results.Surgeon requested approval for six visits, Freedom would only approve two at a time.Freedom does not respond to messages in their Portal.My hernia has grown since it is taking so long to get care.These delays can't be just incompetent workers who are "Quite Quitting". Don't listen to those TV Commercials with ex-celebrities telling to "call and check your zip code", "get money back every month". I should have went to the VA. The VA healthcare isn't perfect, but it is far better than the delays I am finding with Freedom Health.I think ******** Advantage companies are a big scam which are killing our seniors. Next year I turn 65 and I am switching to ******** Plan G (no networks or pre-approvals).I don't think the BBB can really do anything. I just want others to know about this ******** Scam. ******** Advantage companies should be outlawed, go with ******** Plan G or N (Medigap).

      Business Response

      Date: 10/04/2022

      The health plan has been in contact with the complainant and we have addressed the complainants concerns. The plan will review the prior communications with the complainant to determine what occurred and we will address any missed plan opportunities.

    Freedom Health is NOT a BBB Accredited Business.

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