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Business Profile

Neurosurgeons

Knight Neurology, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Neurosurgeons.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early month of May, I went in for a doctor appointment. Was told by their office that my payment part would be $232.00. Knowing with my insurance coverage specialist visit. It should be $50, I question the office price. I then called my insurance to verify if this amount could be right. Went to appointment paid $232.00 dollars. Insurance representative called couple days later and told me that I over paid. That doctor office would have to reimburse me the money. Have been trying every since to get back reimbursement money. Total of $181.00 dollars. I and insurance **** have called numerous of times to billing department and office to solve this issue. They keep giving us the run around saying they will mail a check. Have not receive check to this day. July *******

  • Initial Complaint

    Date:07/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/15/2024 I had a visit at Knight Neurology in ************. My copay was $35. I paid the co pay 1/25/25 and it was cashed by Knight Neurology to **********. We received another bill from Knight neurology for the same visit, my wife mistakenly paid it again- $35 on 4/26/25. Again it was cashed by Knight Neurology to **********. They again send a third bill for the same visit on 5/2/25 which we did not pay. I called Knight neurology and they said they only had one check from us that was cashed and no record of a second. They had 1/25/25 check #*** and no record of the second from 4/26 check #***. I asked how can they not have a record when I procured proof from my bank and a copy of the second check #*** that was indeed cashed by knight neurology/ **********? She could not answer and said that she wrote and email to billing **** and they would call me back. This was over a month ago. Every time I called the manager was unavailable at a meeting or elsewhere and billing **** never called me back twice. I CAN PROCURE PROOF THAT THEY CASHED BOTH CHECKS AND THEY CANNOT PROVIDE EVIDENCE OF THE SECOND BEING CASHED.

    Customer Answer

    Date: 08/16/2025

     I received a refund check in the mail from Chase ***** Knight Neurology for $35 yesterday 8/15/25.  Never received any other communication or correspondence from Knight Neurology.  I am happy to receive this refund and end the complaint.

    ***** *****

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had an appointment billed to my insurance as a 60min appointment. I was in the office total from when they opened the doors to when I walked out was 33 min and that included me waiting in the waiting room beginning at 745. Two tests were ordered from this but I was advised by the doctor that they would not tell him anything. He claims to have performed a full neurological exam however after doing some homework there were some glaring misses and some diagnostically relevant things that were missed. I brought this to the attention of the office manager and she advised me after requesting a replacement appointment that they did a complete exam and that no further exam would be done. I was told that a full exam should take ***** min. So I was cheated out of a full exam but they claimed and billed it as a full exam. 2 tests were ordered. I have done one of them and the results show something concerning but the neurologist never reached out even though they got the report the same day that I did. I will admit that I did impugn the credentials of the doctor and apparently Im both allowed to do it and not allowed to do it as well.

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