Complaints

This profile includes complaints for MAC 5 Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  MAC 5 Services

  375 Gus Hipp Blvd. Rockledge, FL 32955

• 

  MAC 5 Services

  11479 EPIC AVENUE Orlando, FL 32832

• 

  MAC 5 Services

  5519 Commerce Dr. Orlando, FL 32829

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May, We had to have an electrician come over to provide an estimate on electrical work and to check the current AC as we knew we had leaks under the home. Mind you, This home was Moved into as a new home less than 4 years ago. Built in 2021.Though our a/c system was functional we were advised that the unit was coming apart, it wasn't up to code, it was too small for our home, our system wasn't efficient and the starting amperage was showing that the unit was going to fail.We authorized the proposal and they came the next day to do the install. They installed a new pad with the assistance of taking my decorative block to level it, while another team member was replacing the interior vents we were told were needed.After the first few days we notified them of the concerns and the unfinished items. The a/c wasn't blowing cold, the a/c unit was missing the covers for the duct work, the duct work wasn't ********* we are in September, They did come back to install the rest of the a/c vent covers that consistantly drip, clean the duct work, and put a piece of cut sheetmetal over the ducts outside. They drilled woodscrews into our home, left a huge hole not sealing it to the home, and used self tapping screws drilled into our new a/c unit. The duct work (Which they originally were told to come for) was never fixed, and though that was the ENTIRE PURPOSE for the a/c to be checked out.I'm now stuck with a ****** a/c install that was 3-4 times the cost as it should have been. we were told all the duct work would have been fixed, and if there was any concern it would be 100% Gauranteed.They took advantage of us, fed us lies, didn't even relay the jobs to the employees, and still can't provide us a price breakdown since everything that was sold to us wasn't completed.We were also told we would have received a 50% increase in efficiency yet my electrical bill has actually increased. We run this unit even COOLER than the other because it won't cool properly.

  Business Response

  Date: 10/08/2025

  Mr ***** I sent a 2 managers to you home to address all you concerns. Your concerns were listed and each item was addressed with the exception of the passthrough. We tried to schedule the pass through install yesterday but your wife canceled. Please let us know when we can scheduled the passthrough install. Also we reviewed your electric bill. We will send back the results with a copy of the requested contract. Your kilowatt useage has gone down year of year. You kilowatt hour cost increased. Please reach out to your electric company and discuss the cost of kilo watt hour. They may offer programs to help you with your electric bill. We will not be able to refund any portion of the service.

   Resolution 

  Please check you schedule and call us to schedule passthrough install. We will send a techncian and manager out to the job site to do the install. 

  We will send the results from reviewing your electric bill. 

  We will email a copy of the contract

  We will not be providing a refund or discount of services.

  Customer Answer

  Date: 10/09/2025

   
  Better Business Bureau:
  
  We have spoken to **** ******* and have settled that upon acceptance to close out the report Mac5 is going to reimburse us approximately $2600 to assist in coverage on the difference of savings promised and the duct cleaning that was advised not to be needed. I have agreed to handle the remainder of the tasks upon my own accord given the follow through of compensation. We have agreed to sign a release and will follow up if compensation has not been supplied. Thank you for your assistance. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired this company to install a new tankless hot water heater and do a complete re-piping of our house. While they were working in our house, employees of this company were drunk, broke personal property of ours, did not finish the job, left cut out holes in our drywall, enclosed our pet cats in the wall when the re drywalled, made very inappropriate sexual comments towards my wife through text messages which are saved.

  Business Response

  Date: 10/10/2025

  We sincerely apologize for the experience this customer had. The behavior described is completely unacceptable and does not reflect our companys values or standards.
  As soon as we became aware of this situation, we took immediate action.
  We are currently awaiting the quote from their preferred contractor so we can resolve this issue.
  Our manager will be in contact with you today. 
  

  Customer Answer

  Date: 10/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call mac 5 services on Monday the 4 Aug about a temperature issue unit not cutting out in my house, ***** the HVAC technician was send out with out troubleshooting the unit made an assumption that my duct was the problem, and advise we change the duct will solve the problem. we went ahead and change the duct cost $10,000 after the change the problem still occurs, make a call back to mac 5 notifying them we are still having the same temperature issue after we were told it will correct the issue .A new technician was sent out name **** who said he found other issues with the unit, I receive a call from a manger who advise he will send someone out on Wednesday to do a full diagnostic on the unit again **** was sent with the company play book in his head told me because the unit is only 4 years old they made an assumption that nothing was wrong with the unit the duct was the issue i explain was the call was about it had nothing to do with the duct. There was no option given like two issues was found one with the unit and one with the duct here are your options. this company is running a scam i plan to take them to court if this issue is not resolved.Respectfully.***** *********

  Business Response

  Date: 10/14/2025

  *****, We have been trying to contact you to resolve this issue. If you could, please give us a call back and ask for management so we can come to a resolution. 

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rated this company well until we were scammed with $1600 for checking an electrical problem after a diagnosis that was totally wrong and worth $35. The budget, after the diagnosis had two options: A) $1600 B) $1050 and he said you pay half now of $1600 and added that he would send the installer and that if it was not necessary to change the wiring and the work was not very difficult, they would reimburse us the additional money charged, which we assumed was the difference between $1600 and $1050. My wife who signed the acceptance did not read well and in what was written it said totally different, that fixing the problem cost $1600 and then that if the cable had to be replaced it was an additional $1050. Now they apologize and say that we did not understand well and said that we had to pay the 1600 dollars for a job of less than 1 hour in which they did not have to put any material.

  Customer Answer

  Date: 08/12/2025

  hara un presupuesto **** que como expliqu antes nos dijo **** 2 opciones . Lo hizo todo en una tableta que traa y le pidi a mi esposa que firmara el ** **** de $1600 y que debamos adelantar $800 para poder iniciar el tra**** . Mi esposa le repic que porque no lo haca con el presupuesto ** **** de $1050 y entonces fue que el adujo que si haba alguna diferencia nos reembolsaran dinero . Mi esposa firm confiada en lo afirmado por el sin leer bien lo escrito de lo cual ade** no os dieron copia y el dia Lunes 11 fuimos sorprendidos con la noticia de que el total era $1600 y ** an que se podra incrementar en $1050 si haba tra**** aducional . Nos engaaron totalmente 
  

  Customer Answer

  Date: 08/12/2025

  I receiv** a few minutes ago a call from the Manager of MAC 5 servces . He apologize for what happen** and ask** me that if i would accept a change from $963 instead of the $1600 , he said that hectook that decision after he talk ** with the second guy who came here to fix the electric failure . I told him that accept his apology once he reimburse me the money in an amount of $637 and I agree too to discharge my complain with BBB  , but only once i receive the reimburs** $637 . Finaly he  said that its ok with him and that then he is going to send  me an e-mail with a conmitment that i ne** to sign to finish this problem   

  Customer Answer

  Date: 08/13/2025

  Job # _______________
  ****** ******
  Dear _____________________,
  Thank you for bringing your concerns about the work done at your property to our
  attention. We welcome the opportunity to resolve this issue.
  To avoid any misunderstandings, we will send you a refund for $647.00 within ten
  business days of our receipt of a copy of this letter countersigned by you indicating
  your agreement to the settlement of this matter. You further agree that this in no way
  an admission of liability but is merely intended to fully and finally settle a dispute
  which has arisen between you and the Company. The issue has now been fully
  resolved to your satisfaction and that you will not post or author any detrimental
  reviews, blogs, etc regarding the Mac 5 Services Company in any form, whether
  written or oral. In addition, you will take all reasonable steps to remove or retract any
  of the aforementioned, if already published without delay. Lastly, this agreement is
  intended by you to be a release and discharge from all known or unknown claims,
  demands, actions, judgments, and/or executions that have or may arise from the
  alleged facts surrounding this agreement.
  CUSTOMER SATISFACTION AGREEMENT
  My signature below indicates my authority as the owner/authorized agent of the
  property in question and my agreement that the above listed amount completely and
  fully resolves this dispute on the above listed invoice to my total satisfaction.
  ****** Boteto (Aug 13, 2025 15:31:06 EDT)
  ______________________
  ****** ******
  Aug 13, 2025
  _
  That sgreement has been already signed in accordane with MAC5 and we sent it today to them 

  Customer Answer

  Date: 08/13/2025

  Job # _______________
  ****** ******
  Dear _____________________,
  Thank you for bringing your concerns about the work done at your property to our
  attention. We welcome the opportunity to resolve this issue.
  To avoid any misunderstandings, we will send you a refund for $647.00 within ten
  business days of our receipt of a copy of this letter countersigned by you indicating
  your agreement to the settlement of this matter. You further agree that this in no way
  an admission of liability but is merely intended to fully and finally settle a dispute
  which has arisen between you and the Company. The issue has now been fully
  resolved to your satisfaction and that you will not post or author any detrimental
  reviews, blogs, etc regarding the Mac 5 Services Company in any form, whether
  written or oral. In addition, you will take all reasonable steps to remove or retract any
  of the aforementioned, if already published without delay. Lastly, this agreement is
  intended by you to be a release and discharge from all known or unknown claims,
  demands, actions, judgments, and/or executions that have or may arise from the
  alleged facts surrounding this agreement.
  CUSTOMER SATISFACTION AGREEMENT
  My signature below indicates my authority as the owner/authorized agent of the
  property in question and my agreement that the above listed amount completely and
  fully resolves this dispute on the above listed invoice to my total satisfaction.
  ****** Boteto (Aug 13, 2025 15:31:06 EDT)
  ______________________
  ****** ******
  Aug 13, 2025
  _
  That sgreement has been already signed in accordane with MAC5 and we sent it today to them 

  Customer Answer

  Date: 09/10/2025

  The claim was resolved in a positive way and everything is fine now, thanks to his admirable and timely management. Sincerely ******* Botero ********    

  Business Response

  Date: 10/14/2025

  This customers issue was resolved and signed a customer satisfaction agreement. 

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I informed the scheduler that I need a thermostat change from a smart thermostat to a basic thermostat. I got a text informing me that my Mac Technician ******* ***** was on the way, To my surprise their were two techs that arrived, which made me confused because why would two individuals be needed to change a thermostat. They introduced them selves and asked whats going on. I let them in and told them nothing is going on with my AC unit, I just want to change my thermostat and ******* asked, nothing is wrong with your AC unit? I said no, I just want to change my thermostat to a basic thermostat that I bought. ******* looked at the next technician confused and then asked me if I told them when scheduling that it was only to change a thermostat and I said yes. I let him know, that the thermostat (non programmable) was used prior to the current smart thermostat and I just wanted to go back to using it because the smart thermostat is too complicated. ******* apologized and said they didnt have a thermostat available with them. Why this was said I have no idea. He then said we can also inspect your ac unit, and I told him no thank you, the company that installed our AC unit inspected our AC unit not long ago. They tried to charge me $212 and then said theyll work with me and waive a fee so I can pay $160. I provided the thermostat, no wiring was needed, it took no more than 5 mins to do because all they did was unscrew the old thermostat, put the new one and placed the already available wires into the slots on the new thermostat. They even asked where was my unit, I figured it was to make sure the thermostat was working, only to come in and recommend I have something else done to my ac unit because it might be needed. they inspected my ac unit even after I told them not too, they did the same with the outside unit. They did so much talking( cracking jokes among in each other and lingering around( walking around my yard+house talking, laughing)

  Business Response

  Date: 07/07/2025

  Thank you for your feedback. We will definitely use this as a coaching opportunity for our company. We would like to offer you a free membership a value of $199 so you can have a different experience with our ac department. Unfortunately our technicians provided upfront pricing giving you and all of our customers an opportunity to decline the service. Our technicians are required to ensure the ** system is in working order before installing any parts to prevent customers accusing us of breaking their ac system especially when a customer has another ** company maintain their system but called us instead of their primary service provider to work on the system. It creates concerns on why we are working on the system not your primary provider. I apologize you didnt have a great experience and hope you give us the opportunity to serve you again. 

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23551926
  
  I am rejecting this response because:

  The technician asked that since it was only a thermostat change, if I would like my ac system inspected, which I told him no because it was inspected recently by the company that installed it; he said okay thats fine. The technician still took it upon himself to inspect my ac units after being instructed not to inspect my ac unit and after agreeing not to. No one has the right to come in someones home and do something after being instructed not too. If he stated that inspecting was mandatory, I would have declined the service all together. We paid too much money into our new system to have just anobody meddling with it. The $199.00  deal , that was offered today, was offered  and applied already on the day your technician changed my thermostat  because he said its included as courtesy thing you guys are doing for your customers and insisted I would never be charged. With the pricing, the technician looked at the termostat first and then stated it would be $212.00 to change it, which I didnt have. He asked how much I had, which I said $160 and he made a call and said they would take $160. I stood next to the tech and he changed my thermostat which consisted of him unscrewing the old thermostat and putting the new one and connecting the already wires available to its terminals; no wiring was needed and I provided the thermostat (a job that took less than 5 mins. Some type of reimbursement is needed, because I was charged as if wiring was needed or as if a thermostat was provided. 

  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 07/07/2025

  Unfortunately we will not be able to provide a refund for our technicians being efficient at their jobs and getting your AC up and running quickly. We also warranty the installation of the thermostat. We would be willing to send you a coupon for $50 off your next service. 

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23551926
  
  I am rejecting this response because:

  I have no intentions of using this company again and neither does anyone in my household after what they did. Stating your technician was efficient, when the work he did only took him unscrewing and swrewing back a cover, something anyone with no experience couldve done ,  including myself is not only disrespectful but insulting. Based on what you guys stated, with the amount you charged, $79.00  went directly to your company an increase from the $39 that you guys usually charged just to have someone come out ; I have used you before. Apparently, I misunderstand the usual $39 for $79 when scheduling. 

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 07/10/2025

  Sorry we are unable to satisfy you. If you have any issues with your system please feel free to contact us. 

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23551926
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired them to install an electrical outlet. They ended up making a hole in the shower tile and the drywall in the opposing wall. To make things worse, they refuse to repair the damages....

  Business Response

  Date: 03/28/2025

  Thank you for sharing your feedback. Were sorry to hear about your continued frustration. We understand your concern regarding your bathroom tile. While weve made efforts to resolve the matter, we would be happy to assist further. Please contact our office directly at ************.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23114938
  
  I am rejecting this response because:

  This is their standard reply to all complaints. They have not sent anyone over to remedy the damages.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/03/2025

  Im not sure how to proceed. Our response was for you to contact our office so we could resolve the repair and you rejected it. When we called to offer to make the repair you told our manager to go F himself. So I dont know what to do for you. 
  

  How about us sending you a check for $300 plus the $200 we already discounted you will be a total of $500 dollars. Outside of that or our original offer to put you in contact with a tile company we are willing to pay for I dont know how to help you. I will need your guidance or guidance from the BBB. 

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23114938
  
  I am rejecting this response because:

  This company is full of lies. Which is why I requested them to communicate with me through emails. No emails have been received. 

  They never offered to send a tile company over to replace the tile, which is what I had originally requested and which was written on the original invoice, that they rewrote after the fact, and then emailed the new one to me days later.

  I'll take the $300 check, which they just offered, just to end the ordeal with this company. These guys cannot be trusted.....
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 04/27/2025

  Here's an update to the last correspondence:

  It's been 3 weeks and NO tile repair person has been sent over to repair the tiles and NO check has been received from this company. 

  This company is pathetic. 

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Mac 5 come out to diagnosis heating problems with my pool/spa heat pump. The technician was not very knowledgeable about pool heaters. He said it was a bit low on refrigerant, so he added "up to 3 lbs" of refrigerant. For this, Mac 5 charged $473.10. I did some research and the current cost for this refrigerant is $40 to $75 per pound. After the technician left, I found that he had left the heater in manual mode, so now my remote pool controller no longer works for heating the pool/spa. I called Mac 5 to speak with a supervisor, but a request to return my call fell on deaf ears. I now need to get another company out to take the system out of manual mode and allow my pool control to once again control pool/spa heating. Please note that the technician (******* *******) wanted me to sign a number of electronic disclosures on his computer tablet. He did not like the way I was signing them so he yanked the tablet away and signed them himself. The billing invoice that was left with me WAS NOT SIGNED BY ME! It is legally invalid.

  Business Response

  Date: 04/03/2025

  We would be willing to refund $200 dollars. 

  Customer Answer

  Date: 04/03/2025

   
  

  Customer Answer

  Date: 04/29/2025

  Although I am less than pleased with the outcome of this complaint, I am willing to accept the $200 concession that MAC 5 is willing to offer. I am hopeful that this company has received my feedback in a positive light and has learned how it's service technicians can provide better service to customers with pool heaters and allow customers to sign their acceptance of service via electronic tablet without  yanking the tablet out of the customer's hands and signing on the customer's behalf.

  *** *******

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2025 Paid $2,500 in total Safe installation of a hot water heater Safety violations Price gouging MAC5 told me to just send the bill to the roofing company to see if theyll pay it otherwise its on us.(Roofing company should not have to pay it as it was not installed correctly) That it per MAC5s technician who came out the third time

  Business Response

  Date: 02/08/2025

  ****

  Yesterday during your phone call with us we ended with you agreeing with us that everything was ok. I reviewed the water heater insulation. Everything is safely installed. If you would like us to remove the flex vent and hard pipe the vent we will be willing to do that for you. During yesterdays call you told us the roofers were willing to pay for the damage. We have it on recorded phone call. I am not sure why you believe us to be responsible when the roofer is taking responsibility for the vent damage. We will call you today to discuss a solution. 

  Customer Answer

  Date: 02/08/2025

   
  Complaint: 22914540
  
  I am rejecting this response because:
  ****** did not remedy this issue in any way last night on the phone, when I asked why the install was done differently on the second install than the first time, he offered no explanation other than I can just send you a quote to re install the entire piping system! Is that what you want? And theres a 1000 ways to skin a cat when I kept trying to clarify I wanted an explanation and not a quote he continued to interrupt me and talk over me. This caused me to give up talking with him that night, I found it unprofessional not to let me speak. 
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 02/13/2025

  ****

  We are willing to upgrade the vent to hard pipe. We can also work with the roofing company to try and help you get payment from them for the damage they caused. Please let us know if you want to proceed with any of the two options. 

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent someone to my house and quoted me a price of $883 to remove two fluorescent light bulbs from my garage, and replace one of them with a short LED light. The guy who came hummed and hawed and made it sound like this was going to be a big job. Not knowing much about electrical work, I agreed.It took him 35 minutes to complete the job. The cost of the LED light is about $20-30 at Lowes. So they are charging over $1000 per HOUR for their labor.To make matters worse, the new light isn't even aligned properly. He also left holes in my ceilings without letting me know beforehand this would be an issue.I called the manager and politely protested. He hung up on **** feel like I was scammed.

  Business Response

  Date: 08/13/2024

  
  Thank you for sharing your concerns with us through the Better Business Bureau. We genuinely appreciate your feedback and want you to know that your satisfaction is very important to us. We apologize for any inconvenience you may have experienced, and we take your feedback seriously. To ensure that we have fully understood and addressed ******** concerns, we have made contact and discussed his issues in detail and are actively working on a resolution. In the meantime, if you have any additional information youd like to share, please feel free to contact us at ************.We are committed to resolving this issue. Thank you for your patience and for giving us the chance to address this matter. 
  
  
  
  
  
  
  

  Customer Answer

  Date: 08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They have reached out to make it right, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Half of my mobile home didn't have power. Mac 5 Services came out same day. I was told on the phone the service call would be *****. The problem was the one of the outlet plugs was broken. The price jumped up to ******. It was a standard outlet that cost under ***** at home depot.Next came I needed a whole new panel at a cost of *******. My mobile home is a 1988. Then I was told the price would be ******* to do the panel and all the outlets. I knew that one of the switches was a LITTLE loose but never any flickering lights. Until my technician, ***************** played with it to make my lights flicker. As we where sitting at the table discussing prices the lights were flickering every 10 seconds. What came to mind was a snake oil salesman. I knew I had been had but I also knew I couldn't confront him on what he had just done. So I had to appease him to at least put in a new switch. It cost me ******. When it should have cost me the original ***** for him to diagnose the problem. When speaking to a retired electrician today when I told him all that happened he put his head down and shook it which says it all. Confirming I had been taken advantage of.

  Business Response

  Date: 07/15/2024

  Dear ******
  
  Thank you for bringing your concerns to our attention. We take all feedback seriously and are committed to addressing and resolving any issues you may have experienced.
  
  We have attempted to contact you regarding this matter but have not yet been able to reach you. We would still like the opportunity to speak with you directly to better understand your concerns and work towards a satisfactory resolution. Please contact us at your earliest convenience at ************, or you can email us directly at ******************************************.
  
  We appreciate your patience and look forward to resolving this matter promptly.