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Business Profile

Sports Promoter

I9 Sports Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Promoter.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish I wouldve read the reviews before signing up for a camp. It rained out the first 2 days. The 3rd day involved a kid (high schooler maybe) teaching 4 kids (mine included) how to do some baseball basics. They spent the majority of the time standing around. They did not offer a refund for the 2 days that rained out. They said he can attend 2 days at a different camp. Of course, they wont give us our money back (I asked for 1/2 the money back). We didnt attend day 4 because of how bad the camp was and it rained out too. We just wanted half the money back for the first 2 days that rained out. They said no.

    Business Response

    Date: 06/05/2025

    As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The **'s office advised that they have resolved the matter for this member.

    Customer Answer

    Date: 06/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False/Misleading Advertising I signed my daughter up for Soccer at the Crossover. I had some issues during sign up and had accidentally shown the wrong location upon sign up confirmation. After emailing and calling and explaining I needed her to play at *********, they were able to get me switched. Only to later find out they don't ever actually play at *********. The detailed description states SOME games may be at ***** due to scheduling, however I got the schedule and there is NOT ONE game at *********, they are ALL at *****, not just some. I went out of my way to have my daughter play at this location because that is what works for us, only to be misled. I requested to cancel and receive a full refund and they have now seem to have ghosted me and stopped responding to my emails. I have sent an email and followed up 3 days (not a weekend, M,T,W) in a row, and I haven't gotten a single reply. I also called multiple times and left a voicemail. I don't feel like I should be stuck paying for a league that does not play where it is advertised to play. Not a single game is where we signed up for. Why advertise the Crossover if there is no possible way to play there and why when I jumped through hoops to get her to this location wouldn't they have mentioned its not actually there. I dont appreciate the misleading advertising at all.

    Business Response

    Date: 09/19/2024

    As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The **'s office advised that they have resolved the matter for this member.

  • Initial Complaint

    Date:08/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unethical marking. Placing signs in front of other storefronts with no promission

    Business Response

    Date: 08/29/2024

    We reached out to the local program director to advise him of this matter on 8/26/24. He responded that he also had received a voice message from the complainant and that he had reached out to him at the number we provided, which also was a recording. He advised that he has not received a response from the complainant as yet.

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered my son for an I9 Sports Soccer 7 week program starting in Mid September. My son will not be able to play on the team. I have requested a refund since we are 1 month out on the program actually starting and kids are still able to register today. I was told a refund wasn't possible. I feel this is an unfair and deceptive business practice as the services were not utilized and there is a month before they actually would be starting to play for the season. I am looking for a refund on these unused services.

    Business Response

    Date: 08/19/2024

    As the nation's first and largest youth sports league franchise business in the **, we pride ourselves on providing the best possible experience to our customers. Our local Franchise Owner resolved this matter to the customers satisfaction.

    Customer Answer

    Date: 08/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I was not contacted by I9. But found a credit on my credit card.  

    Thank you to the Better Business Bureau for holding companies accountable to do the right thing instead of just looking at profits. 


    Sincerely,

    *****************************

  • Initial Complaint

    Date:05/29/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5 weeks before the beginning of I9 summer basketball season my family had a change of plans and have to be gone for the summer. I reached out over phone and email since April 17th and got no response. I was simply looking for a yes or no on a refund and they chose to be bad at business. There are better leagues both with response and competition dont waste your time.

    Business Response

    Date: 05/30/2024

    As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The AD's office advised that they have resolved the matter for this member.

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The I9 franchise for ******************* is a scam. This is our second year enrolling our child although the first year wasnt the greatest. The program director false advertises to scam parents of their hard earned money. The program is overpopulated and unorganized. There are promises of skilled coaches which is untrue. This is our second game and they are constantly scrambling to find the right field to play on, where players should go and replacing coaches during practice. Today we had two coaches eating chips on the field and asking the players what they should be doing during practice. No parent should have to waste a weekend watching their child be ignored. This franchise owner should be ashamed for bringing up a childs hopes in participating in a fair and fun sport just for it to be crushed.

    Business Response

    Date: 05/07/2024

     As the nation's first and largest youth sports league franchise business in the **, we pride ourselves on providing the best possible experience to our customers. Our local franchise owner has reached out to the customer several times without response. We would still like to get this resolved as soon as possible. The complainant can call ************** if they would like to speak with us.

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed my son up for T ball with I9. Received an email 3 days before the start of the season saying there were not enough other children signed up so the season was cancelled. They offered Flag football at the same location, T ball and a much further away site, or T ball at our original site 3 months from now. I do not want any other those options, I would like a refund because you are not providing the service I paid for. I sent an email, no response; called and spoke to a representative who said he would pass my information along.

    Business Response

    Date: 05/09/2024

    As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The AD's office advised that they have contacted and resolved the matter for this member.

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible organization that will turn the other cheek when a problem arises. My son is in a soccer league of i9 in *******. They play a handful of games each season with the first game being a friendly non statistical game. His team won that game. They then currrently went on to win the next two official games of the season. They should be 2-0. They won the first game 5-3 and the second game 10-1. When the standings came out after the second game, it was inaccurate. It showed his team losing the first game 3-5 and winning the second game 9-1. There were many parents including us at both game witnessing both wins. I contacted the league director for that location and explained the situation. She simply responded with the scorecards are accurate and are signed by both coaches and that they are correct.. If all the parents from both teams were witnesses to both games seeing who actually won and what the scores were, how can the director state it was accurate? Clearly there was an error she is not willing to even look into. ****, the league director will not consider just looking into the matter to rectify their mistake. Mistakes are made and they can be corrected. My sons team worked very hard for those victories and now we have to tell them they will be forced to have one loss with inaccurate score keeping that will affect the rest of their season. They will be heartbroken knowing they won their games and us witnessing it. The fact the director did not even state she would look into it is a red flag to stay away from this organization. Shame on i9.

    Business Response

    Date: 04/29/2024

    As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The AD's office advised that they have resolved the matter for this member.

  • Initial Complaint

    Date:04/15/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son is been a client to i9 sports from almost a year. We have a foundation called ************************* paying for his sports 4 times in a row. This time there's been a change of director and this person is not welling to cooperate, there's no reply to my emails, no call back, (2 and half months waiting) even customer service has contact this person several times and they also describe been dealing with hard time to get an answer. Many notes from their side are been submit too.San ***** regional center is welling to paid, but we need communication from this person and the invoice. Our i9 sports attending location is in tierrasanta, is close to home and my son friends attend this area too. In order to pay for his sport I have to register him put in the shopping cart our desire sport and season, and then call i9sports so they can submit an invoice to regional center interface department to get paid. This director( **************************************) is not answering, i also add ******************* and ****** to my emails. I been trying to prevent my son to be exclude of participating into a sport, he is autistic and one of his goals is to explore more social environment, this director or management are not giving us the inclusive opportunity to have my son on i9 sports environment. I been trying my best by sending emails to 3 directors also, calling customer service and to leave a feedback to i9 sports. No response at all. And unfortunately my son has been put on a waiting list, due to this lack of communication problem. And with the high risk of not having the chance to get a spot. This is so sad and disappointed situation. Responsible staff should be in charge.I submit my concerns to management and they also hasn't respond. I found force at this point to follow this complaint, hope everyone is aware, and not happen to other. there's no longer opportunities for kids with special needs, due to the fact that I been told on customer service that the problem was to received a check from a foundation. Which have never been a problem before.

    Business Response

    Date: 04/22/2024

    As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The AD's office advised that they have been working with the member and that they are moving toward reaching an amicable resolution to this matter as quickly as possible.

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son is 12 years old. He should be allowed to continue to play with the i9 where I was employed because he was still within the age limits. The cut off is 13 years old. You can't play when you turn 13. The owner/my boss called me and told me that he could no longer play basketball in her program because he was too good for the program. She said he took all of the fun out of the sport. My son is the kindest, most sportsmen like kid that you will ever meet. All coaches who ever met him, and who had the opportunity to even play against him loves him. They told me he makes their kids play harder and better. He has been discriminated against by ********************* who is over the basketball program with i9 Sports at ************** in **********, **. She is the one who owns this particular branch. Today when I went in to start our season opener I was told that the location downsized and no one informed me of that until I walked in to work. I want to file a discrimination charge against her and I would like a public apology. It has been a horrible experience and they don't seem to think that their actions are wrong. They also told me that they were not discriminating against my son. To kick a kid out of a program for being too good is wrong! If he was rude, mean, and being ugly, I could see that. But he is kind to all kids, and he always lifts his team spirits when he plays. He encourages them and makes them do their best. He helps his team win! The site manager told me he scores too many points this morning. Even if he fouls a kid on accident he stops and makes sure that the kid is alright. He is one of the sweetest kids you will ever meet. He is talented but he puts in a lot of work at home. Isn't that what it's about? Getting better and growing? So to be kicked out of the program for putting in work and getting better each week is mind blowing. If you want your kid to be able to play there, don't let them get better.

    Business Response

    Date: 04/22/2024

    As the nation's first and largest youth sports league franchise business in *****************, we pride ourselves on exceptional customer service and always strive to give the best possible experience to our customers. The local i9 Sports league office advised that they have been working with the customer, and that they reached an amicable resolution to this matter.

    Customer Answer

    Date: 04/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

I9 Sports Corporation is NOT a BBB Accredited Business.

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