Business ProfileforThe Park at Knightsbridge

Since moving in here we have been greeted with nothing but pure unprofessionalism and lack of information. They placed us in an unclean home and we had to wait for them to fix it and bring in the cleaner again. Our move in sheet was filled with problems on the apartment and it was in no way move in ready. When I brought this up the manager told me oh youre going to be one of those people well tell me now and you can find another apartment complex and I just replied I was looking for a solution not getting told to leave because I wasnt happy with how dirty and unsanitary the apartment was. Since weve moved in the jacuzzi hasnt worked, most of the lights were busted by the pool except one and it is never clean. We were never informed about trash valet but charged for it every month. The manager told us water and sewage was included in the base rent but it turned out to be an add on. We were told wed get new appliances as that was our biggest want and we still havent received them. I feel as since I am complaining about these issues I shouldnt have to deal with, that we might be getting treated differently for speaking out. I went in today 12/26/23 to talk about some of these problems and mid conversation the worker at the front desk fielded a phone call instead of putting her on hold and had us wait 10 minutes until she was done talking. I also was never informed about ****** and Debit card difference for payment until today and I was paying an extra 55 dollars in processing fee when the process was never explained to me. For what we pay the circumstances weve had to deal with are unacceptable. We have also had work orders closed without being fixed because we werent there at the apartment to let them in. Something needs to change with these apartments because its completely unprofessional and unethical.