Complaints

This profile includes complaints for Talquin Electric Cooperative, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Talquin Electric Cooperative, Inc

  1640 W Jefferson St Quincy, FL 32351-2134

• 

  Talquin Electric Cooperative, Inc

  PO Box 1679 Quincy, FL 32353-1679

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  Talquin Electric Cooperative

  4808 Portal Drive Tallahassee, FL 32303

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  Talquin Electric Cooperative, Inc

  681 Wakulla Arran Rd Crawfordville, FL 32327

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  Talquin Electric Cooperative, Inc

  20557 NE Cooperative Way Hosford, FL 32334

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Talquin Electric is overcharging their customers and taking advantage. I received a notice as I was working from home and things just got a little busy and I forgot to send my payment for my lights. On April 15th, they were disconnected for a matter of all under 10 - 15 minutes when I noticed my second screen wasn't working. I immediately paid the bill. Now, I have been a Talquin client for over 10 years. When I received an email stating I owed Talquin an additional $400. I inquired they stated that I already had $650.00 on my account and due to the recent disconnect they can charge me an additional $400 making my deposit $1050.00. There is no way no light company should be charging clients $1050.00 to have lights. The statement was because a lot of people are moving away and leaving unpaid light bills. If you are consistently seeing my payment how the heck did I move away. That has nothing to do with me. Something needs to be done, this is causing people a way of living at this point.

  Business Response

  Date: 06/09/2025

  Based on submitted information, I cannot certainly determine the account and service address of this complaint. However, I was able to locate a Member with this name that has an electric and water account. The electric service was disconnected for non-payment recently and therefore the accounts became eligible for a deposit review. This review determines if a deposit on file meets the Policy and Operating Procedure, which requires a deposit of two times the average bill. The deposit was increased for the electric and water accounts and notification was sent to Member. Our documents also indicated that Member contacted our office at least twice and was offered, but declined, an arrangement on the deposit amount. Also noteworthy, the last two items mailed to Member have been returned by USPS as "Unable to Forward". Please provide a valid mailing address. If Member would like a payment arrangement on deposit amount, please have Member contact Talquin and speak to a Member Services Supervisor.

  Customer Answer

  Date: 06/17/2025

  
  
  Complaint: 23429137
  
  
  
  I am rejecting this response because: as I did call twice to the office. I didn’t decline the payment arrangement, what I asked was why are you all charging individuals over $1,050 worth of deposit. I have been with this utility company for over 10 years. The response I received was that a lot of people have been leaving their accounts unpaid so you all decided to add more deposits. Because my lights have gotten turned off one time in how many years it deemed me to put a $1,050 deposit? That’s not 2 times my utility bill. This is highway robbery, I will say it again. I had not been in any trouble or asked for any extensions ever in their system. So I’m confused as to why they treat their customers this way. Now I understand why clients left them and up and abandoned their places. No one in this economy can afford no $1,050 deposit. Under what conditions cause for that high of a deposit. They need to be sued. 
  
  
  
  Sincerely,
  
  
  
  Rita ****

  Business Response

  Date: 06/17/2025

  The electric deposit was increased from $250 to $650, resulting in a deposit increase of $400. The new deposit amount of $650 is equal to two times the monthly average billing history. Per Operating Procedure, any account that is disconnected for non-payment is eligible for review to determine if the deposit on file meets the amount of two times the monthly average billing history. If the deposit does not meet that amount, the deposit is increased to the amount required. Deposits are held and maintained to offset any final bill if an account is disconnected and leaves an amount due unpaid. We would be more than happy to discuss verbally.

• Initial Complaint

  Date:02/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Utility bill was $368.76. On Tuesday February 7, 2023 At approximately 7:15am I dropped my payment in the drop box in the form of a check $369.00 at **** Thomasville Road Tallahassee, FL. Office was not open at the time and the lobby remains closed. Disconnect date is Tuesday February 7, 2023 at 11:00am which means my payment was made in time and should have been applied to my account.
  I arrived home on Tuesday 6:00pm to find my services disconnected. I contacted Talquin after hours call center explained my situation I was out on hold and later notified according to Talquin dispatch no payment was applied to my account. I stressed I did indeed make my payment in time, I use a cpap machine and I would need my service restored immediately. The women I spoke with at Talquin after hours call center stated it was nothing she could do but she would forward message to Talquin’s manager. After packing up my family along with our dog we left in search of finding somewhere to stay the night. I later received a call from a manager at Talquin informing me my utilities would be restored but if my payment “cannot be located” my service would be disconnected AGAIN the next morning. Talquin office opened up at 8:30am I made a call at 8:37am spoke with Sharee at call center I explained situation to her I was put on hold multiple times with her coming back with more questions than answers
  Where did I make payment?
  What time did I make payment?
  What was the amount of payment?
  Was payment made by check or money order?
  What is the description of my car?
  I answered all these questions to later be informed my payment was located.
  I was also informed until camera footage can be viewed to show what time I made payment I would still be responsible for reconnecting fee. I asked that a manager call me back with a update and to discuss rectifying this matter my family was inconvenienced as well as over $200 of groceries destroyed it’s been 3 days and no one from Talquin has contacted me

  Business Response

  Date: 02/12/2023

  Talquin Electric "Talquin" received an after-hours inquiry on February 7th regarding an account that had been disconnected for non-payment earlier that day. After the situation was researched, service was restored on  February 7th to the location. On February 8th, the Bradfordville office located the payment in the night drop box that Member reported having placed there on February 7th. The drop box had been checked at least two times on February 7th and other payments were collected and posted. Because there are security cameras on the drive thru, we reviewed the video recordings to determine if the payment had been placed at the date/time reported by Member and that the disconnect/reconnect fee could be refunded to the account. There were conversations with the Member on February 8th and we reported that as soon as the video recordings were reviewed, we would contact Member back. On February 10th it was determined that there was a vehicle matching the description the Member reported in the drive thru on February 7th before the office opened. Fees for the disconnect/reconnect were refunded to the account and the Member was contacted. The Bradfordville office staff check the drop box multiple times per day, but will now check very closely to ensure no payments are stuck in the upper part of the box.

  Customer Answer

  Date: 02/13/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19381857, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Angela ****

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have lived here for over 18 years. We have moved along raising our children because we love Wakulla county. Many of the families here have endured so many things including hurricanes but nothing like the water quality and what it has done to me and my children and spouse. For over 18 years Talquin Electric has made promises about improving water quality because of wells running dry or other things beyond their control. Even the county commissioners claim they cannot do anything because Talquin is a private company. We are left to raise our children in a water quality that not only ruins our clothes, and our washers, but our skin and our teeth. We can drink bottled water but can we wash in this? More homes are being built in Wakulla which means more families enduring this horrific water treatment. We have to use wipes or water bottles to wash and even drain our own pipes to try to flush out the iron and manganese. Is this fair especially when we pay for the water and treatment? I am tired and many residents are tired of this service Talquin Electric claims to be providing. Please help us.

  Business Response

  Date: 02/20/2023

  We understand Members have been seeing discoloration in the Wakulla Regional Water System water. We appreciate our Members' patience as we continue to seek solutions to assure the water remains clear. Seeing seasonal variation in a deep aquifer well is not common because of Wakulla’s unique hydrology.
  
  The causes of the discoloration are naturally occurring metals – iron and manganese. Although there’s no known health risk, we understand that any discoloration in water can compromise public confidence. We are continuing to adjust our filtration system to capture more of the iron and manganese. The water is now running clear from our wells into the system.
  
  If Members have discolored water, please follow these steps:

  Run water from an outside spigot or bathtub faucet to assure that water has been flushed before operating appliances. It is not required to run extensive amounts of water from these sources. If they are still seeing discoloration after flushing, please call us. By reporting the residual discoloration to Talquin, we are able to respond to the issue in a timely manner and clear the water faster. It may require additional flushing on our side in specific areas.

  We have been sending communication to affected Members as well as utilizing our website and social media for updates.

  Customer Answer

  Date: 02/21/2023

  
  
  Complaint: 19346570
  
  
  
  I am rejecting this response because there is no comment on whether Talquin will be reimbursing me for the expenses incurred in the amount of $229.41 which included water and filters for the home. 
  
  
  
  Sincerely,
  
  
  
  Ruperto ******