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Business Profile

Retail Stores

Sandman Books

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a book on may/6/2025 its now June i received an update saying my order was placed but other then that I havent been able to get in contact with anyone as to what is the hold up if the company even still is open or if they are planning to send it out. I suppose this and disputing the charge through my credit card provider.

  • Initial Complaint

    Date:11/22/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 25, I placed an order for a book through ******************************, totaling $55.25. According to the records I'm able to pull up, the order was created 10/25 in their system and payment was received (via ******) on 10/28. On November 6, I sent an email through their "Contact Us" link and they did not respond. On November 14, I called the number listed on their website *************) and was met with a message saying the store was damaged during one of the recent hurricanes, but they were still fulfilling book orders. I left a message and provided my name, my contact information, and my order number. Also, on that date I saw a new storefront listed on their site as being in *********, ********. I still have yet to receive any response from the organization nor has the order status changed on it's site. I have attached proof of purchase, copy of emails, and pictures of account and order status.

  • Initial Complaint

    Date:08/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/17/24 I placed an order online for a book. On 7/23/24 my card was charged the full amount of the book plus shipping. The book still has not shipped. Phone number listed is a dead number. I submitted a request for an update on the online contact form on their website on 8/5/24 and received no response.

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/6/2023 we purchased a pre-order for a book that was to come out on 12/2023. Order number 8132. The total cost was $60.95. In December, when the book did not arrive, we reached out to Sandman Books to determine what the delay was. We got an automated response. We have since emailed them several times and have received no response. I have attempted to call them multiple times but the number listed on their website is not in service. We would like a refund of the purchase amount. Their website lists a new address: Sandman Corner Books | ******************************************************* | ************ (I have called this number multiple times but it is not in service.).

  • Initial Complaint

    Date:11/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #**** Preordered a copy of ******************** book *************** via PayPal. Book never shipped. Business has been completely unresponsive when contacted via phone, email, and on social media.

  • Initial Complaint

    Date:10/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with Sandman Books on Sep 17, 2023. I ordered 15 books and paid $63.60. The online order was accepted and the payment was processed that day. Order #:12638. I have reached out several times to get an order update. I have sent an email and left them 4 voice messages. I have not received any return response. Sandman Books has not responded to the email or voicemails. Their voicemail warns customers that they have damage from a hurricane, but customers can still shop online. Sandman Books has taken my order, my payment, and they have not delivered the product that I ordered, they also have not tried to communicate with me to let me know the status of this order. I believe that they are taking online orders and do not intend to honor they buyers purchase.

  • Initial Complaint

    Date:07/27/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book online from this company on June 6, 2023. I have yet to receive my order. I have contacted the company several times by phone and email without response. I would like a refund due to not receiving the book. Thank you.

  • Initial Complaint

    Date:07/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 3, 2023, I ordered 6 books online from Sandman Books in ***********, **. On the following day, my credit card transaction for $96.66 took place. The books were to be delivered mid June. Sandman Books sends an auto reply to my email thanking me for my message when I wrote to ask about these undelivered books. They do not respond to my voice messages. I learned that the store has closed due to hurricane destruction in 2022. Yet they are still operating online and took my money in the spring of 2023, but are not sending the books nor are they communicating with me.

  • Initial Complaint

    Date:07/05/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i spoke to *****, she claims book shipped on Saturday but began screaming and yelling at me when i asked for tracking #, i then recieved an email from sandman books alleging FRAUD, but SandMan Books did rec $28 from my cashapp on Friday June 30th at 4:57am!!!!!

    Customer Answer

    Date: 07/19/2023

     
    Better Business Bureau:

    dear BBB, please see, i fid rec my $28 back from cashapp, while i have not heard from ***** at Sandman Books, i do forgive her shouting at me, and i do appreciate them refunding my $28.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on May 12th. The stores website states that they are closed for repair but that one can still order via their website and does not state there will be shipping delays. I have tried several other avenues to try and get a refund on this because I had to order it from another source since I needed the book for an assignment. I messaged them directly, no response. I have messaged them on Instagram and the only response was to say, sorry I didnt see your message. Then no other responses. I understand being closed for repair, but if there were going. To be delays they shouldve stated that. Also, if they cant ship because of that they shouldnt state that they can. They have my money and I DO NOT have my book. They took the money as soon as the order was placed. I would like full refund as soon as possible.

Sandman Books is NOT a BBB Accredited Business.

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