We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Goat Wigs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a dress and earrings. Received a completely different dress of poor quality and style, and no earrings. The company does not respond to emails and does not answer answer their phone as it is busy 24/7.

  • Initial Complaint

    Date:12/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress from this company doing business out of *******. They shipped me the wrong dress and asked me return it to them. They would reimburse me the shipping but they never did. Found out later they are shipping from *****. Their webpage needs to be shut down in the **

  • Initial Complaint

    Date:10/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress for my daughter on September 14, 2024. Upon receipt (on or around September 25th, the dress didn't fit and a return was requested via the customer service email provided on the merchant's website. I was informed a return to their US warehouse was not available as their lease expired and that I would need to return the item to their warehouse in *****, and they would refund the cost of shipping once the item was received and that I should supply the tracking information. On September 27th, I shipped the item via ****** supplied the merchant with the tracking details, and was informed on September 28th that a refund for the item was issued. The item was due to arrive on October 9th; however, it remained at a mail facility in ***** (arriving September 30th) as the merchant could not be contacted to release the item for delivery. Neither ***** nor I have been able to contact the merchant further (by neither email nor the phone numbers provided by the merchant). The refund for the item was never received. As a result, I am out of $68 for the cost of the dress (credit card dispute pending) and $133 for the cost of shipping the item back to ***** (a cost the merchant claimed would be refunded as well). This merchant is either fraudulent and/or has fraudulent business practices.

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is not honoring their refund policy. Over the phone, I agreed to return the dresses at my cost to their *********** address as I was instructed to do. It was returned to me. I contacted the company to find out why it was returned and received the response I have attached to this complaint. Instead of returning it to their US address, now they want me to pay the return shipping to ***** which will be very expensive and it is not certain I will be refunded at all. These are the return instructions copied directly from their website:Shipping Returns To return your product, you should mail your product to:Goat Wigs ***************************************************************************************************************** ***************

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dress from this company when I received the dress is was completely different from what I ordered. The dress was delivered with zero paperwork, no tags on the dress . It was like they literally grabbed it from someone's closet I immediately emailed the company they responded with 2 options. Handle shipping it back at my own expense to ***** or keeping the dress with 30 % refund. Which is BS

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company took the money. And the tracking of the product has disappeared. The phone line is a deadline and no one answers the emails. We are out over $200.

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress for my daughter from Goat Wigs. When it arrived, it was nothing like it was pictured on the website. Quality was horrible! I returned it requesting a refund to the return address listed on their website. They refused the shipment and sent it back. I have been trying to call the company and only get a busy signal every time I call. Seeing other people's posts, it appears this company is a scam!

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company - ******** ********.*** Return policy has incorrect address and phone number. Unable to reach anyone regarding returns. Fake company with fake contact information

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress from this company on 04/23/24. I paid $106.25. I received the dress and it looks nothing like the dress on the website. I have tried calling the number and it is busy. After reading the other complaints on BBB, I realize I have been scammed. Do not buy from this company.

  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 10 I made a purchase online on a website called goatwigs paid $75.00 for a dress. The order confirmation number is Order goatwigs6186. Received package yesterday when open it was a completely different dress. Tried to email them to ask for an exchange but all i kept getting back was ' This message cannot be sent because the mailbox is full.' Entered their social media on Instagram (basically empty) and ********* which is were I saw a comment on one of their post that said: DO NOT ORDER FROM THIS COMPANY!!! Look them up Goatwigs on BBB better business bureau before ordering! They are a scam company!. So I decided to summit a complain about it.

Goat Wigs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.