Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I bought a car a year ago now I believe and I still had a free oil change and a free 100 point inspection on my account. I redeemed it yesterday and all good came and picked up the car and now my ** wont work. I took it back to the shop and asked me to bring it back the next day cause the mechanics have left for the day. I said fine but mind you I live in ******* and Im 75 and its hot down here, too hot to be driving around without **. Anyhow I brought the car back and they went thru the 100 point inspection and found nothing that was wrong but the part that is broken and caused the ** to stop was part of the 100 point inspection but the dealership said that it just goes out like a light switch out of nowhere sometimes. But the ** worked fine pulling up to the dealership and 4 hours later I got an oil change and a $1000 dollar bill to fix a broken ** compressor. I think this is ridiculous and they are assuming no responsibility for this problem and basically said Im out of luck on this. I dont know what to do, Im on a fixed income and cant afford to get my ** fixed. How can I go in for an oil change and come out with an ** that doesnt work. During there inspection they told me things I needed to get fixed eventually and the ** wasnt one of them. If it was going out I would have said something. So I dont know what to do at this point t. Thank you

  Business Response

  Date: 06/26/2025

  Dear Better Business Bureau,
  Thank you for the opportunity to respond to the concerns raised by Ms. ******* ****** regarding her recent service experience.
  Ms. ****** purchased her 2017 Chrysler Pacifica (VIN: *****************) from our dealership on March 29, 2023, with ****** miles on the odometer. On June 10, 2025, she returned to our dealership with ****** miles for routine maintenance that was included as part of a purchased maintenance contract at the time of sale.
  Following that visit, Ms. ****** contacted us with concerns that her air conditioning was no longer working. She brought the vehicle back in, and upon inspection, we found that the ** compressor was showing signs of failure. This type of component failure can unfortunately occur suddenly and without warning, particularly as vehicles accumulate mileage. The total cost of the repair was estimated at $2,107.72.
  Understanding ********************** concerns and the long-standing relationship she has with our dealership, we offered a significant goodwill discount, bringing her total cost down to $1,000. We absorbed more than 50% of the repair cost to assist her in good faith.
  While we certainly regret the timing of this issue and the inconvenience it caused, we want to emphasize that the failure of the ** compressor was not related to the routine maintenance service and could not have been predicted through any standard maintenance procedure.
  We appreciate Ms. ******* continued business and believe we have gone above and beyond to support her by offering a heavily discounted repair. We remain committed to providing fair and honest service and respectfully request that this case be closed.
  Sincerely,
  *********** *******
  ************************start="1856" data-end="1859"> Gettel Chrysler Dodge Jeep Ram
  

  Customer Answer

  Date: 07/06/2025

   
  Complaint: 23456606
  
  I am rejecting this response because:

  The response from the dealership has left out a vital piece of Information. There is no mention of how long after I left from the dealership after the routine maintenance was performed that I came back in. They word it in a way that makes it sounds like there was significant amount of time in between the visit and when I came back in to look at the *** I went back immediately. I live 6 minutes away. So upon driving home I noticed that it was very hot in the van, I put the windows down and went home to get my daughter, she came out and was like lets just take it back over there, and ask them to re trace there steps to find the problem. There has to have been something that was just unplugged or a fuse blew while they were checking the engine. We were very kind cause we assumed that it was just some accident. No they concluded that it wasnt their fault and were on our own. Yes they offered to waive half of the cost to fix it. But if its their fault are they really waiving anything. I ended up having my grandson fix the van cause I cant drive around in 90 degree weather Im an older lady. I have asthma I cant have the window down either during allergy season. I asked a friend about the ** going out all of a sudden and he said that it would gradually go out. Not work one second and not the next second.. So something happened in that garage that day and they are hiding behind it. I spent $700 dollars to have my grandson fix it. I think it would be fair for them to reimburse me.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 07/15/2025

  We appreciate Ms. ******* continued feedback and the opportunity to address her most recent comments.
  We understand and acknowledge Ms. ******* concern regarding the timeline between her initial routine maintenance visit and the return visit for her air conditioning issue. To clarify, Ms. ****** returned to the dealership the same day, and our team promptly evaluated the vehicle again. Upon inspection, we diagnosed a failure in the ** compressor, which unfortunately is a mechanical component that can fail without prior warning.
  While our records and diagnostic process did not indicate any technician error or damage caused during the service visit, we recognize that Ms. ****** was impacted significantly by the situationespecially given her health concerns and reliance on the vehicle in ******** extreme heat.
  Although we maintain that the failure was not caused by the services performed, we value Ms. ****** as a customer and appreciate her long-standing relationship with our dealership. In an effort to bring this matter to a close and as a gesture of goodwill, we will be issuing Ms. ****** a reimbursement check in the amount of $700 to cover the out-of-pocket repair she paid to have the ** system fixed.
  We trust this resolution reflects our commitment to standing behind our customers and doing the right thingeven when there is a disagreement on responsibility. We respectfully request that this case now be considered closed.
  Sincerely,
  *********** *******
  ************************start="1946" data-end="1949"> Gettel Chrysler Dodge Jeep Ram

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my Blazer off at Gettel ***** in ******************* on Saturday May 24th, 2025, around 10am. My husband let the service staff know what needed to be fixed. We asked if it would be covered under warranty and he said it should be, but if there was anything that wasn't they would call first and let us know before doing any work. When the service *** called us later that morning, he explained that the work was not covered under warranty because we did not have a bumper-to-bumper warranty and the work would cost us $2800! That makes no sense because I had just had my A/C fixed under warranty there a few weeks prior and it was covered under the warranty they were saying we didn't have! We told them not to do any work on the vehicle, and we would pick it up. When we went in to pick up the car, we were told we had to pay $490, or we couldn't take the **** We went in to talk to a sales ***resentative on May 31st about possibly purchasing a new vehicle. Sales said that the banks closed early, and they probably wouldn't hear back from them until Mon or Tues. Service was then closed for the next two days due to Memorial Day weekend. We tried to get the service issue cleared up so that we could at least take our own vehicle home that day. The service department then said they spoke to the sales, and we DID in fact have a warranty so now they could get started on the service. We waited SEVERAL DAYS before hearing anything. When they called us back, they said they hadn't even started the work yet and were starting that day! They reassured us that it was all covered under the warranty. It had now almost been 3 WEEKS, and they called today stating that the one door part was not covered under the warranty, but they went ahead and fixed it anyway WITHOUT approval and we owe $189. This is ABSURD! I have never had a worse experience with service in my life. I am disappointed because I love the salespeople that work there, but the guy that works at the desk in service is rude!

  Business Response

  Date: 06/14/2025

  We are attempting to reach the customer to discuss her experience with us.  We are happy to work towards a resolution.  Please call *** ******* the General Manager at ************.  

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2015 **** Explorer from this dealership on December 14th and the car wasn't ready to be picked up until the 19th of December. From the day I received the car till December 22nd the security code panel was beginning to fall off, and the seat belt buckle for the back seat still hadn't been provided when they informed me that they were ordering it. After informing my salesmen of these issues he didn't help me. On January 1st the security code panel snapped right off on the interstate. When I safely parked I sent a picture to my salesmen and met with an Assistant Manager who informed me they would be able to fix this because of how recently the purchase was now that time has passed they have ghosted my emails and text messages while I am away at college.

  Business Response

  Date: 02/19/2025

  We appreciate the opportunity to respond to Mr. ********* concerns regarding his recent vehicle purchase. Customer satisfaction is very important to us, and we apologize for any breakdown in communication that may have led to his frustration.

  
  Mr. ******** purchased a 2015 **** Explorer from our dealership on December 14, 2024, with the vehicle being ready for pickup on December 19, 2024. Shortly after, he reported concerns regarding the security code panel and the rear seat belt buckle. We acknowledge that the security code panel became detached, and after discussing the issue with him, we assured him that we would work to resolve it. Additionally, we informed him that the rear seat belt buckle had been ordered.

  
  We are pleased to inform Mr. ******** that the security code panel has been delivered to our dealership and is available for installation at his earliest convenience. We encourage him to contact us to schedule a time for this repair. As for the seat belt buckle, it remains on backorder, and we are actively working through multiple channels to secure one as soon as possible. We understand the inconvenience of this delay and appreciate his patience.

  
  We regret any lapses in communication and want to assure Mr. ******** that we remain committed to resolving these concerns. We welcome him to reach out directly so we can coordinate the installation of the security code panel and provide updates on the seat belt buckle availability.
  

  Sincerely,

  *********** *******
  General Manager
  Gettel CDJR
  *********************************************************

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will reach out to the dealership to coordinate the installment of the security panel.

  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 22939870
  
  *********** *******/Gettel Chrysler Dodge Jeep Ram were supposed to utilize my initial 90-day warranty and pay any additional costs and fees for my 2015 **** Explorer Sport to be serviced appropriately at ****** **** of **************** because his dealership had serviced my car 3 times and were still unable to solve the root of the problem he himself advised taking the vehicle to a **** dealership to be serviced appropriately and that the initial 90 day warranty would be used so the car can be serviced because this problem had been ongoing for weeks before the warranty ended, we were also advised that any additional costs or fees would be covered by him and the dealership. Now that my car has been serviced *********** and Gettel Dodge Jeep Ram are refusing to cover the costs of the bill and did not contact ******** the warranty company to utilize the initial 90-day contract like he advised me he would which has resulted in a higher outstanding balance because he has used my purchased warranty which has a much higher deductible than the initial 90-day warranty that he said would be used to cover the cost of repairs. Additionally, every repair that was made was covered under the 90-day warranty. The two repairs were the Torque converter for the transmission and the front control arms. *********** *******/Gettel Chrysler Dodge Jeep Ram are not acting in good faith, with refusal to cover the costs for any additional fees as well as advising Fidilety (warranty service) that they are to use the 90-day warranty not my purchased warranty. *********** ******* had installed a new keypad per my previous complaint. However, *********** never provided the code for the panel, and I was never provided the code when I picked up my vehicle on 12/19/24, making the keypad useless. *********** *******/Gettel Chrysler Dodge Jeep Ram need to pay ****** **** to access the code.
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 22939870
  
  The problems with *********** *******/Gettel Chrysler Dodge Jeep Ram dealership have been ongoing. They resolved my two previous complaints by fixing the keypad and completing payment for repairs of my vehicle; however, when my vehicle was transferred from ****** **** to Gettel Chrysler Dodge Jeep Ram the via (Gettel Technicians driving my car to their dealership) to have the seatbelt buckle replaced they damaged the wiring for the 2nd-row passenger airbags, and then proceeded to return my car with this problem and didn't inform anyone at ****** ****. I am filing this complaint so *********** *******/Gettel Chrysler Dodge Jeep Ram can pay for the costs of the replacement part, as ****** **** is willing to cover the labor costs.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 05/12/2025

  Dear Better Business Bureau,
  We respectfully request that this case be closed. All of Mr. ********* concerns have been fully addressed, and any outstanding balances have been paid. We have gone above and beyond in our efforts to ensure his satisfaction, and there are no further actions required on our part.
  Thank you for your assistance.
  Sincerely,
  *********** *******
  ************************start="399" data-end="402"> Gettel Chrysler Dodge Jeep Ram

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the vehicle to the dealer 12/30/2024. I needed the transmission repaired under warranty and an oil change and tire *********** was 1/3/2025 before they even pulled it into the shop. I was told it also needed fuel pumps and an engine oil cooler replaced. I did not believe this so after waiting 2 weeks for transmission repair parts I took it to the ********** Dealer. I am now waiting again for transmission parts and was told that I was lied to about the fuel pumps and engine oil cooler. My wife and I are in our 70s and our primary vehicle has been undrivable for over 30 days. I am also a 100% disabled Veteran and my wife is in bad health. This is starting to affect her health and I need help from someone to get this resolved. If you look a Gettels Yelp reviews,this is not an isolated situation. Please help us or refer me to the proper consumer or legal avenues to get this resolved.Sincerely,******* M. ********

  Business Response

  Date: 02/05/2025

  We appreciate the opportunity to address Mr. ********* concerns regarding his vehicle repair experience. Our goal is always to provide thorough and transparent service, and we regret any frustration he has encountered during this process.

  Mr. ******** initially came to us with concerns about his transmission, oil change, and tire rotation. During our inspection, we found that his oil cooler and fuel pump were showing signs of failure. We shared these findings with him and explained that these components were no longer under manufacturer warranty. However, in an effort to assist him, we submitted a "Goodwill" request to **********, advocating for financial assistance on these repairs.

  
  Additionally, Mr. ******** expressed frustration about his radio screen delaminating. We included this concern in our "Goodwill" case, and ********** agreed to cover 70% of the repair costs for the fuel pumps, oil cooler, and radio screendespite these components no longer being covered under warranty. However, Mr. ******** ultimately declined to have the repairs completed and chose to remove his vehicle from our facility.

  
  We understand that waiting for parts has been frustrating, and we have done our best to expedite the process. However, it is important to maintain a respectful and professional dialogue. I do not appreciate Mr. ******** calling my employees personal cell phone at 4:30 a.m. to curse and verbally berate him. Additionally, I find his email to me, stating that I "need a good lifeboat because Im on a sinking ship," to be unnecessary and inappropriate. While we strive to assist all our customers to the best of our ability, we also expect mutual respect in our communications.

  
  Since Mr. ******** has chosen to remove his vehicle from our facility without completing the repairs, we are unable to provide further assistance at this time. Should he wish to reconsider and have the necessary repairs completed, we would be happy to revisit the goodwill assistance that ********** had previously approved.
  

  Sincerely,

  ***** *******
  General Manager
  Gettel CDJR

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22871942
  
  I am rejecting this response because:
  The fuel pumps and oil cooler were not bad. This was just a scam to get money from me and the company for warranty work that did not need done. The fuel pump and the oil cooler was all a lie, and an attempted fraud against myself and Chrysler.
  Sincerely,
  
  ******* ********

  Business Response

  Date: 02/14/2025

  We appreciate the continued opportunity to address Mr. ******** concerns. While we respect his opinion, we have thoroughly reviewed this matter and have found no fraudulent activity in our diagnosis or recommendations.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2019 ram 1500 into the shop to get the rear window fixed. It was a leak recall from Chrysler. I went in. They took the window out. It was working fine when I went there the first time they took the window out they put in the window in And it wasnt working right so I told them that it wasnt working right and they took it in the shop and for my knowledge, they burned the actuator out that closes the window because it was fine when I pulled into the shop they charge me $200 to fix the window and put the actuator in that supposedly burned Out. They gave me the truck back with the window not working at all after they put a new actuator in and pretty much told me that was it. I was told by two glass companies that the window was defective. Thats why it wont close properly and I just want to get my window fixed the way I was when I brought it in. its a sliding rear window on my ram 1500. I dont see that I should have to pay $200 for something that did not fix the problem. I cant say anything more. Ive talked to customer service they pretty much told me youre on your own, if you want to fix youll have to pay out-of-pocket after I just paid $200 to get the window fixed and it doesnt work and its still doesnt work to this day

  Business Response

  Date: 12/19/2024

  We appreciate the opportunity to address Mr. ******** concerns regarding the service performed on his 2019 Ram 1500. Our goal is always to provide quality service and ensure our customers are satisfied with their vehicle repairs.
  Mr. ****** brought his vehicle to us to address a rear window leak recall issued by Chrysler. During the initial repair, the rear window was replaced as part of the recall service. Unfortunately, after the repair, Mr. ****** informed us that the window was not functioning properly. Upon further inspection, it was determined that the window actuator had failed, and we replaced the part at a cost of $200. However, despite these efforts, Mr. ******** concern with the rear window functionality has persisted.
  We understand Mr. ******** frustration and have been working to assist him further.

  To address his concerns:
  We have reached out to Stellantis (Chrysler's parent company) on Mr. ******** behalf to request goodwill assistance in addressing the potential defect in the window assembly installed under the previous recall. We are currently awaiting their response.

  
  If this issue cannot be resolved through Stellantis, we are prepared to offer Mr. ****** a full refund of the $210 he paid for the actuator replacement, contingent on a mutual release of liability regarding this matter.

  
  We regret any inconvenience Mr. ****** has experienced and remain committed to resolving this issue fairly. Our goal is to ensure that he receives the quality of service he deserves.
  We hope to provide a resolution promptly and will keep Mr. ****** updated on the status of the goodwill claim with Stellantis. Please let us know if there are any additional details we can provide to assist with the resolution of this matter.

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22672880
  
  I am rejecting this response because:

  Due to being away for the holidays it took longer to respond. Please accept this as my respond.
  
  I brought my vehicle in for the rear window leak and hasnt worked right since. Now they want to give me my ****** back and wash their hands of me with a window that is defective.I see no upside to this . They took it out 3 times still dont work . There was nothing wrong with the actuator because this didnt solve anything. The problem is that no one wants to pay to have a replacement window installed . This should not fall on my shoulders.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec.24,2023 From 1100 AM to last one from ****** close for X-Mas). Appt. to view computer advertisement of low mileage 2022 Suburban. Informed vehicle was sold. Had comparable Suburban 2020 w/ over 60K miles w/accident history. Price $47+K, plus $8K other required fees. One of which, UNEXPLAINED, (No Documentation), Gettel Advantage 2995. Informed by ********, was required. Received 53 pages/documents for initials/signing, none of which included documentation regarding Gettel Advantage. Returned Jan 27, 2024 for initial preparation/cleaning due to Dec.24 garage closure. Saw Advantage Signs on tables. Did not address issue with Gettel employees/management until about August, due to multiple family funerals and other hurricane/property issues. Received and completed a Cancellation Form for the "Gettel ****************** on 10/04/2024. Was later informed by Gen. **** ***** ******* the Advantage could NOT be Cancelled. I requested documentation indicating ANY Service that was optional and performed AFTER the initial pre-delivery Service Fee ($1099.00). I informed Mr. ******* that the vehicle was placed in storage since April2024 and will be transferred to my son who lives in ******** and will not be able to use the Advantage program. Mr. ******* verbally offered to refund only $1K. Offer was refused.

  Business Response

  Date: 12/12/2024

  
  At Gettel Automotive we take customer satisfaction seriously, and we are sorry to hear of Mr. ****** concerns.
  
  Mr. ****** purchase agreements are attached, showing he offered a $2500 discount, which we agreed to.  We have also included our WE OWE agreement, showing that Gettel Automotive owed nothing additional at the time of sale.
  
  Note the Gettel Advantage was listed on both work sheets of his December 2023 purchase, and Mr. **** acknowledges in his complaint the Gettel Advantage was prominently displayed on tables inside the showroom, and on an point of purchase information.
  
  Mr. ***** concerns are listed below in parathesis, with our reply to underneath.
  
  "Saw Advantage Signs on tables. Did not address issue with Gettel employees/management until about August." 
  Mr. **** waited 8 months to address the issue. 
  "I informed Mr. ******* that the vehicle was placed in storage since April2024 and will be transferred to my son who lives in ******** and will not be able to use the Advantage program." 
  Mr. ****** residence is **********, approximately 20 miles south. He certainly lives close to the dealership to take advantage of the Gettel Advantage benefits. We had no knowledge at the time of sale that he now 12 months later intends to transfer the vehicle at some time in the future to his son in *********
  "Mr.******* verbally offered to refund only $1K. Offer was refused".
  We stand by our goodwill offer of $1000 to ***** and ******** **** with a mutual release and will provide Mr. **** an additional 5 days to reconsider. If he does not accept the offer by close of business December 18, 2024, the offer will be withdrawn. 
  
  

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22667053
  
  I am rejecting this response because:  1. The $2500 discount was based on the age of the vehicle advancing as of Jan 1,the accident history of the vehicle, and the unusually high mileage (***** mi) for the 3 yr.old vehicle. ***. high mileage according to Blue Book is ***** p/yr (*****mi.) 2.  The " Gettle  Advantage was listed on both sheets"...NO EXPLANATION - just title. Salesman advised the item "was required".  I received and challenged Sales Mgr. to identify the item in the 53 pages of documents I initialed/signed to NO avail. On Jan. ******* I reported w/vehicle for the Paid (1000) pre-delivery fee.  At that TIME I observed signs of the program in the waiting room.  I inquired about the program from *** *******, Sales Associate who explained the program and gave me a  3 sampler bottles w/rag for the vehicle. 3. Apologize for the delay...I lost 4 family members, and I was involved w/ construction problems to my house as a result of Hurricane damage.  5.  I am planning to turn over vehicle to my son in *********  I must consider this due to health problems..  ( Reason I'am late in BBB responding...was in *********** since 12/11. 6.  Mileage/time to local ********* dealership that has authorized Chev. PARTS 6.4 miles/17 minutes VS.  26 mi./min 46 min. plus lights/traffic.  I couldn't rationalize using the ****** program.  I REJECT Mr. ******* OFFER to RELIEVE me of $3000 for NO SERVICE provided.   PS.  I filed a Cancellation Form for the ****** program w/ ******* ****** on Fri Oct. 4 for action by ***** ******, ****** Finance Dept..                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Sincerely,
  
  **** ****

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024 I purchased a 2024 *** 3500 from **** at this dealership. At the time we test drove two different trucks. We liked the unconnect mopar big screen that was in white ram bighorn, but wanted the silver ram 3500. **** negotiated the deal to put that same exact screen in the Ram 3500 to seal the deal. When we picked the truck up they had the wrong screen installed. It is some cheap screen that is barely compatible with the vehicle . It looks horrible , glitches all the time. The radio and blue tooth work intermittently. On top of that . Our tire pressure sensors dont work and there is a rattling noise. I have called the dealership more times than I can count, texted them and have gone in there numerous times. I have dealt with both Joshs, then was passed to ******* ( I believe thats her name) and then ****** who says he is the accessory manager. Now none of my calls are being returned , I still have the wrong screen installed my vehicle, tire pressure sensors still dont work and the rattling seems to be coming from the running boards. The one running board is up against and hitting some tank and it wearing a spot in the running board and probably the tank. I need them to do whats right and replace the screen with what they said they were originally going to install and fix the other issues we are having with our brand new truck.

  Business Response

  Date: 10/31/2024

  Thank you for the information. I apologize for the inconvenience to the customer. The screen was installed and documented on the we owe form that is attached and I verified that it is the correct one. I would like to have an appointment scheduled for the customer to come in and meet with the installer to review the operation of the system and identify the issues that he is having. In addition, we can diagnose the issue with the running board rubbing. 

  Once I get a confirmation that this is ok we can schedule. 

  Thank you 

  **** ***********

  General Manager

  Gettel of ****************

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2024 Dodge Hornet GT. I purchase it on January 22nd, 2024. After owning the vehicle for a few months, I started having problems with the sensors not working- dashboard lights, kept coming on and off. When picking the Vehicle up on Thursday, August 9 2024 from being serviced. Now the same problems again losing all dashboard lights go black, on September 5th, 2024. When to the dealership refused to assist me This dealership does not get back to you when you leave multiple messages, I always have to stop in to find out what's going on with my vehicle and why it's still not fixed, and we are on day 18th-which has already failed the Lemon Law inspection of 10 days- from the time and day of dropping it off for it to be repaired. I am filing this complaint because I want people to know to avoid this dealership. My vehicle's not even a year old and my problems begin 2 months after purchasing this vehicle. After writing and reaching out multiple times that it manufactured, with an open case number for months, still haven't heard back from them. The person in charge does not respond to any of my emails or phone ********: When you bring the vehicle in to be serviced four times for the same problems and still can't get it resolved, the manufacturer should replace or buy back the Vehicle. They are very unprofessional and don't seem to care about their customer. I would not recommend this company to anyone.

  Business Response

  Date: 10/05/2024

  Thank you for the information. I apologize for the issue that the customer is having with the vehicle. We will assist in getting any requested documentation to the manufacturer as the customer indicates that they have files a lemon law case. 

  I will meet with our management staff as well to discuss the communications with Mr. Dalia. I sincerely apologize for the issue here. It is never our intent to have a dissatisfied customer.

   

  Thank you, 

  Bill Finocchiaro

  General Manager

  Gettel CDJR

  Customer Answer

  Date: 10/11/2024

   
  
  Complaint: 22376962
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Dennis Dalia

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealer had a '23 Jeep Gladiator advertised for $36,000. I requested a buyer's order to purchase with a trade. Initial buyer's order listed the vehicle price as $40,500 - $4,500 higher than the advertised price. The initial buyer's order reflected a $37,000 allowance for my trade.Called the dealer to notify them of the discrepancy. They said they'd correct it. I received a new buyer's order showing a $36,000 purchase price but with a trade allowance of only $32,000. They basically took the $4,500 overcharge and hid it in the trade allowance.

  Business Response

  Date: 08/12/2024

  Thank you for the email. The Gladiator in the screenshot that was sent was repriced. Once ********************** received the repriced quote with the trade allowance, he spoke to our sales manager who explained the difference. ********************** told our sales manager that he received a trade value of $36,200 from his local dealer and our sales manager advised him to sell it to the dealer and we would honor our advertised price. This was sent to ********************** in an email. 

  I apologize for any inconvenience. We appreciated the opportunity to earn ************************** business but couldn't come to terms on the numbers. 

  Thank you, 

   

  *******************************

  General Manager

  Gettel of ****************

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22127040
  
  I am rejecting this response because:

  The screenshot of the advertisement shows what the price was all along.  **** is a liar. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/16/2024

  Thanks for the email. BY reviewing the emails the issue was never the price. The issue was the trade which Mr. ********* claimed he could get much more than our offer and was advised to sell it on his own to the dealer that offered him the greater value. During his trade value negotiations the vehicle was sold. I informed ********************** that the vehicle was sold and i have confirmed that it is delivered. 

  I apologize for the inconvenience but we appreciate the opportunity. 

  *******************************

  General Manager

  Gettel of ****************

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  an unresolved matter concerning the servicing of my 2021 Pacifica at ****** establishment in January. The vehicle was brought in due to an issue with the rear hatch not closing properly, and it remained in their care for a duration of three weeks. Despite repeated assurances during my visits, the matter has yet to be fully resolved.At this time I have received a check for $800.00 from Chrysler however my bill was $1700.00 Copy of email that was sent. Specifically, after the initial three days without a resolution, I personally visited your premises seeking clarity on the situation. At that time, I was assured that the rental vehicle I had arranged at ********** would be covered. However, despite subsequent assurances and promises of reimbursement, the matter remains unresolved.I had expressed my willingness to cooperate by returning the rental vehicle and utilizing the services of the Enterprise you typically engage with. However, I was consistently reassured that such actions were unnecessary as you would personally handle the matter. Regrettably, the issue persists, and I have yet to receive full reimbursement for the incurred expenses.

  Business Response

  Date: 07/12/2024

  Thanks for the email. I was contacted by the customer yesterday and sent an email to our Chrysler District Parts and Service representative as they ultimately determine warranty coverage on the vehicle. 

  Thank you

  *******************************

  General Manager

  Gettel of ****************