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Business Profile

Computer Cleaning Services

Punta Gorda Computers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 26th ***** I contacted ***** at puntagordacomputers.com to repair my lap. I told her 3 times my budget was $200 or less. She sent somebody who took my computer to his home for repair. I gave him a non-working similar HP laptop to use as parts . He returns 4 hours later and informed me he had repaired the broken computer which I did not want. When I asked him about my newer computer, he informed me all i needed was a wireless keyboard. He asked for $200 which I paid in cash. He had his wife in the car and said he was in a rush so, like an idiot, I did not get a receipt. 6 days later on Jan.1st 2023 the repaired computer crashed, completely useless like before. I called ***** on 1-2-23 and we agreed on a $100 refund which i accepted. She said she sends out checks on 1-15-23 and I would get it after that. On 1-17-23 I called ***** who said she decided to not refund me all. I'd like the entire $200 returned now

    Business Response

    Date: 01/23/2023

    I will be happy to return the original $100 that we agreed upon. 

    Customer Answer

    Date: 01/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Punta Gorda Computers is NOT a BBB Accredited Business.

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