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Business Profile

Dry Cleaners

St. Lucie Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I went to this establishment to get pants tailored, the seamstress completely butchered the pants. The establishment took the funds and they said they would replace them. They made me get an invoice (I got the pants custom made in ********) but needed some more fixing and its been over a month and they keep sending me back and fourth and are not giving the Funds for the cost of the pants. No where in the store did they say they would not be responsible for damages its to the point they asked for two weeks to give the funds back. However, I am still getting the runaround and need some intervention. They made the mistake and not taking any accountability and not giving the cost of the pants. I provided them all the documents they needed which included 1. Bank statement with the cost of the pants 2. Invoice from company 3. Receipt of payment from company I bought the suit from

    Business Response

    Date: 10/30/2024

    Good morning!

    It was brought to my attention by the seamstress, that she made a mistake with the instructions of her husbands pant. She tried to get a new one but it didnt work, wasnt the same one. After a month of this, is when I find out. I immediately made a check for the cost of a new pant and gave it to her. Check is being cashed already.
    We deeply apologize for any inconvenience this may caused.
    Sincerely,

    ******** *******

     

     

St. Lucie Cleaners is NOT a BBB Accredited Business.

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