Business ProfileforBluewater Pool Products, Inc.

I was referred to Bluewater pool's by my realtor. I saw there work and decided to hire them after receiving two other quotes. The owner (*****) came to my home May 2 , 2022 to give me an estimate while I was at work. He left the estimate in my mailbox for my wife and I to view. We decided to hire Bluewater and on 5-9-22 signed the contract. I have corresponding text messages to attest to all date and times. Work commenced in July and was completed in August. Part of the contract was that bluewater was in charge of making sure water levels and chlorine was up to par for 30 days in which they missed several weeks. I have a footprint in my deep end, discoloration in the deep end and discoloration in my diamond bright in which parts of my pool looks as if it has dirt in at all times... even after cleaning it. Near my drain, it appears that some of the diamond brite did not hold to the product applied prior to diamond brighting. I have made several attempts to contact ***** and has not answered my calls. The last contact made was 1-11-23 and he told me that he was sending someone out to check. on 1-13-23 (friday) a rep ******** came to my home and took some photos of the areas. His rep over the phone told him that he doesn't have an idea what those stains and discoloration were. He even retrieved a piece of PVC pipe from his van, poured a nice amount of acid thru the pipe directly onto the diamond bright and the stains were/are still there. The rep took a water sample and told me that ***** will get in contact with me on the following Monday...it has been 27 days and still no contact. I also payed an additional $225 for a LED lightbulb that worked for 3 weeks. I have text messages, videos and photos to corroborate my complaint. I have an invoice signed with payment total price, dates they were payed and MOST IMPORTANTLY...'10 YEAR WARRANTY ON DIAMOND BRIGHT AND LABOR." Receipts, contract, photos and videos have been uploaded to this file. My contact information is ************. Thank you.