Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had caps ( for cosmetic purposes) on my teeth for 20 years.. Great Smile Dental redid my caps and destroyed the roots of my teeth . The ****** caps were redone by Great Smile a few years ago. The owner of the facility accepts no responsibility for the disaster created by their work.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for an implant consultation and they recommended removing all of my teeth and getting implants. They also said the roots of my teeth are short and some are loose. My primary dentist said my roots are normal compared to their x-ray. They also tried to pressure me, on more than one occasion, into opening a credit card account for financing the implants. It seems they offered the most expensive option before letting me know if they were other less expensive options. I got up and left in anger and they tried to offer me a gift bag, which I refused. My primary dentist told me they don't refer their patients to this practice.

  Business Response

  Date: 10/21/2024

  I apologize for any inconvenience, we strive to do the best treatment for the patient. If your teeth are loose with minimal root anatomy the prognosis of treatment lasting is guarded. I stand by the recommendation of our doctor, I suggest you get a second opinion with a periodontist, who is a specialist in the periodontal disease, loose teeth. If you have any questions please contact the office with any questions. 

• Initial Complaint

  Date:04/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a dental bridge for about 13 years it came out at the end of Oct last year I was pain free but I wanted a replacement so , I started the process for a bridge replacement with Great Smile Dental on January 11,2024. Ever since that day I been in tremendous pain day and night in agony,I believe ***************** over prepped me for the new bridge since it was just a replacement I had already been prepped years ago I know she had to fix the decay tooth where the bridge was sitting but she drilled my mouth for almost two hours causing me all this problems including two root canals I already did the one causing me ****** out of pocket Im still in pain cause I cannot afford the second root canal that the orthodontist told me I need this is why Im still in pain but I dont have ******* cash that I need out pocket cause I have no more money left on my dental insurance, great smile dental drained it out to the last ***** getting a check for ******* I guess for ruining my mouth and they still want me to keep almost all of my deposit that I had put on my credit card.can someone please help me with this case I also have a dispute with my credit card company but great smile dental is still harassing them for the money they wont back away.Thank you

  Business Response

  Date: 10/21/2024

  I understand your frustration and when a tooth is worked on you do not know how it will respond. We do not say a root canal is needed unless we are sure, that would be very unethical to just do root canals on teeth that "may" need one in the future. We tried to work with Mrs. ***** on her financials so she could complete the treatment we even offered her other options, to take the back tooth out and only do one root canal but she declined. I understand the frustration she is feeling but their is nothing else we could do that she was willing to do. Please contact the office if you have additional questions. 

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon first visit to great smile dental I was misled. I went there in pain for my tooth, I have insurance, I was told that their plan was better than my insurance. However I did NOT agree to sign up for a credit card. I was told by the lady ****** that she would look at payment options and then discuss. 40 minutes went by and I received a message saying my credit application was approved. I did not consent or give her permission to run my credit. In the end I was in pain and decided to continue on even tho I never said I wanted their care plan. Now I am struggling with debt because of the TWO credit accounts they made me get.I also had to get a crown replaced FOUR times because it wasnt done properly. Ive called several times to get a refund and was told it takes 30 days to do an audit. I havent heard from anyone and I have been calling at least once a week. This is the worst dental practice Ive ever been to. They only care about money.

  Business Response

  Date: 10/21/2024

  I understand the frustration and when a patient comes in they are told a lot of information. Since this complaint Mrs. ******* has since been back to the office and continued with the treatment. Please contact the office if you have any further questions.

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initialed and signed a loan form from Great Smile Dental in ************** that required a non refundable deposit of $4000 after 24 hours. I cancelled loan amount of $10,000 within 10 days. Only $6000 was cancelled by GSD. My mistake for not reading DENTAL PLAN. Do I have any recourse to release me from this contract?

  Business Response

  Date: 12/06/2023

  In response to this complaint, we have this non refundable deposit in place because as soon as we submit the information to the lab, we acquire the lab bill. In addition to the time to collect all of the data for the lab, photos, impressions, scans, ect. I understand if someone changes their mind to move forward with treatment, however what was completed must be paid for. Once teeth are made for you specifically, there is no way we can return item. I hope this explains why this non refundable fee is in place. If you have any additional questions please do not hesitate to contact the office. Thank you

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20922387
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

  I have talked to ****** at Great Smile Dental on 11/30 and said I would be willing to provide payment for the temporary dentures that were supposedly made for me, but I would want to see the receipts for them; I would also like to know what the competitive rates are for producing temporary dentures, thank you.. 

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2022, I called Great Smile Dental asking if they were in network with my Guardian dental plan- they said yes so I asked to be scheduled with an in network dr for my annual exam. April 2022, during my exam, I was told I needed a deep scale cleaning and was told I needed to pay for it in advance $256.20 which I did, Afterwards, I contacted the office asking for a refund of the $256.20 for the deep scale cleaning that I paid for on 4/1/22 because I had changed my mind and no longer wanted that procedure, They said OK the refund would be processed and I was scheduled for a regualr cleaning. At the regular cleaning appointment the hygentist was pressuring me to do the deep scale cleaning and I continuously said no that is to be refunded I had already spoke with the billing person- I just need a regular cleaning. Halfway through the regular cleaning she kept insisting, so we stopped midpoint and I left without the regular cleaning being completed. ***** later no refund, I tried to work with the office and this went on until 2023, still no refund. In 2023, I returned for yet another regular cleaning and the exact same thing happened except this time we never started the cleaning, I asked again for a refund for the deep scaling they said they would process and I left. I made my request for a full refund and to speak with the Billign Manager and Practice Manager mostly verbally and once by email 11/2/2023. My bank recently said a refund of $121.20 was coming through from the dental practice and not the amount of $256.20 that I paid. On 11/3/2023, I called and was told neither of those managers are available and that they didn't know why I was refunded partiallly and shorted $135. I called my dental provider and they stated that I had no outstanding claims and recommended that I file a formal complaint since the facility is not responding.

  Customer Answer

  Date: 11/09/2023

   

  ***BBB Has Received The Updated Information From Consumer***
  

  I filed some complaints online regarding this matter as a way to protect the next patient.  Also, I called the dental office yesterday and finally they refunded me the balance of my payment from 2022. 
  

• Initial Complaint

  Date:07/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this establishment on 06/05/23 to check my top dentures. They took ex rays and told me my bottom teeth will need dentures as well, when I told them that I wasn't in there for my bottom dentures. A woman came in who I assume is the closer for these issues and again, I told her I wasn't in there for my bottom teeth, I wanted to know if I needed to get another set for my top. When she gave me an insane price for the bottom dentures, I told her I can't afford that. She then proceeded to tell me that I can get a card that will help me pay for it. I let her know I did that once before 3 years ago and don't want a card. She said, well lets see if you even qualify so I said yes. I knew I wasn't going to get it even if I did qualify. About a month later I received an email from Equifax saying I had a new card added to my account. When I looked, I saw that it was opened by someone at the dentist office. I called them up and was told I signed an authorization form which I in turn told them it wasn't to get the card but only to see if I qualify. They sent me the form and I noticed the top part wasn't filled in by me but it did have my signature. I feel like someone committed a fraud by telling me it was for qualification but it was actually to get me the card. I called, and left a message and also emailed the office asking for the woman's name who I spoke with and no one will reply to me. I don't know if I should have the card canceled because that will go against my credit, but I do think this place should be investigated for other people they did this to. If you look at the reviews on this place, you will see they are all negative and were also charged high amounts and credit cards opened without approval as well. I am attaching the form they are saying I signed and feel like I was misled. This is the name of the company they opened the card with. Alphaeon Credit Card COMENITYCAPITALBANK/ALPH

  Business Response

  Date: 07/11/2023

  I completely understand your frustration. When needing extensive work it can be very overwhelming. I do see all of the documents that you are speaking of, we do help fill out the information and have the patient sign just as a customer service to the patient. When applying for financing if you are approved it will open an account, but nothing is added until you agree to the treatment. Patients are our number one priority and this is why we send all of the papers home with the patient and have them sign everything.

  Customer Answer

  Date: 07/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:06/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted ****** dollars for my granddaughter to get her wisdom teeth pulled and to get braces. I applied for credit I received **** for the work. My second visit I gave ***** cash down. They tried to say it was ******. I showed them my paperwork which stated ****** so they dropped it. My granddaughter went to a few appointments then on June 27th she went for braces. The dr told me she needed 4 more teeth pulled so the braces would work and it was **** more dollars. I have a contract that says ****** total for all work. They keep trying to get more and more money out of me I cant pay anymore please help.

  Business Response

  Date: 07/11/2023

  I completely understand your frustration. When we discuss treatment originally you had not seen the orthodontist specialist, so once you see the specialist they have the final say in treatment. However, I understand you have invested a lot of money so I will have a treatment plan coordinator reach out to you so we can resolve this.

• Initial Complaint

  Date:05/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WENT TO THIS GREAT SMILE DENTIST ON 4-2523 EXPECTING TO SEE THE DOCTOR I PULLED UP ON LINE. THEY HAD YOUNGER PEOPLE GREET YOU THAT SEEMED TO BE HIGH ON CAFFEINE, SO HAPPY TO SEE YOU ETC. NEXT THING I KEW I WAS IN THE ***** AND ANOTHER YOUNG WOMEN CAME IN AND ASKED ABOUT MY LIFE, WHAT I LIKE , WHAT DO I BELIEVE, WHAT I DO AND I THOUGHT THIS IS NOT A NORMAL DENTIST OFFICE. SHE ASKED MY INCOME AND NEXT WENT TO CHECK OU MY CREDIT. I INITIALED WHAT SHE ASKED ME TO. NEVER THINKING I WAS SIGNING ****** WORTH OF DENTAL WORK. NEXT THING SHE EXPLAINED TO ME THE PROCEDURE, WHICH TO ME WAS VERY VAUGE. AND THEN THEY CAME IN AND DID SOME EYRAYS, AND OTHER STUFF TO MAKE DENTURES. I CALLED THEM BACK AND SAID I WANT TO SEE THE REAL DENTIST AND SPOKE TO ANOTHER MAN WHO WAS RUDE TO ME AND NOT REALLY CONCERNED ABOUT MY CONCERNS. I CALLED TO ***** EVERYTHING AND WAS NOT ALLOWED TO CANCEL. SHE SAID YOU WILL BE GETTING A BILL SOON. TODAY I RECEIVED THAT BILL FROM LENDING CLUB PAYMENT SOLUTIONS STATING THAT I WILL PAY THEM BACK WITHIN 24 MONTHS (******). THIS IS THE MOST UNPROFESSIONAL EXPERIENCE I'VE EVER HAD IN MY 71 YEARS OF AGE. THEY CHECKED MY CREDIT MANY TIMES MAKING MY CREDIT GREAT SCORE GO DOWN. I REALLY DO NOT WANT TO GO BACK TO THEM, I'M VERY UNCOMFORTABLE, AND NOT TRUSTING THEM AT ALL. PLEASE HELP THANK YOU

  Business Response

  Date: 06/07/2023

  We understand dental treatment can be overwhelming, especially if the patient has a lot of damage to the dentition. At the first visit their is a lot of detailed information, this is why we have strict guidelines and paper work to be filled out and signed by all parties. ******** came into the office for a second consultation with our periodontist to ask questions about concerns she had with the upcoming procedure. After the doctor explained the process and addressed any concerns it was under consent that ******** was moving forward with the treatment. If we do not complete dental work we have no problem refunding the money, if we are aware the patient does not want to proceed or continue the treatment. In this scenario ******** had data sent out for the fabrication of prosthesis, so this portion of treatment is due in full. Any remainder of pre payment will be refunded. I encourage patients to reach out to the office and team so they may assist with any miscommunication or uncertainty with treatment. A team member will reach out to ******** to make sure any additional questions or concerns are addressed.