Business ProfileforElite Electric Plumbing & Air, Inc.

This complaint is in regard to customer service provided by ********************** and Air's Plumbing side.And hour after I was told the plumber was on his way, he still had not arrived.I contacted the company and they said he would be here in 20 minutes.20 minutes later, I buzzed him through the gate, but he did not come up to the house for another 40 minutes. So, he arrived 2 hours after I was told he was on his way. He said he had be "talking to a friend".He really did not seem to have any idea how to troubleshoot or determine what the cause of the plumbing issue was and said he didn't have some of the tools that were needed. When he was getting ready to leave, he asked me about the service charge.I asked for it to be waived due to the delay in arrival and the inability to troubleshoot the issue and he said I would need to take it up with the office. I told him I would, and he left. He charged my credit card that was on file with them for the Electrical side even though I told him not to. He got aggravated by my request and started making excuses about the delay being due to a previous customers emergency calling him back (instead of the "talking to a friend" explanation he gave when he arrived).I contacted the Office and was told a supervisor would contact me back in 24 hours. After 3 days I contacted again and was told a supervisor would contact me early the next week.After another week, no call back from supervisor. I called again, told the same thing (supervisor would call the next week).It has been 3.5 weeks and I have not received a call back from a supervisor.I would like a supervisor to call me back to discuss the issue and to waive and refund the service charge.