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Business Profile

New Car Dealers

Kia of Port Charlotte

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I traded in my car with a trade-in allowance of $45,000. The payoff amount was $37,902.29 so that gave me a refund or a credit of $7097.71which I never received From the dealer the new car sticker price was $43,215 plus all the dealer fees of $2330.45 so total with the tax came to $45,545.45 During the contract signing which was done digitally I did not realize that they changed the sticker price of the new car from $43,215-$48,000 I after I got home and read the paperwork that they did not only raise the sticker price without letting me know But also failed to give me the credit or a check of $7097.71.that was due to me from my trade-in. I went back there numerous timesto the dealership to complain about this and have them corrected. They were very belligerent and very nasty with me. I thought I was going to get to a fist fight with them. I asked to speak to the general manager, they would not let mespeak with him coming up with excuses that he was not there. The floor manager said that Im not gonna be speaking to the general manager And he wont let me speak to him. I am putting this complaint thing because I believe they were deceptive and theres fraud involved and they owe me the $7097.71 from the car I in.

    Business Response

    Date: 07/12/2025

    We have reviewed the customers concerns.
    Mr. ********** agreed to an out-the-door price for his new vehicle. The trade equity from his vehicle was applied toward this agreed-upon price, and therefore no separate refund or check is owed.
    Our management team explained this to Mr. ********** on multiple occasions. The paperwork reflects the final price he accepted.
    We dispute any claims of deception or fraud. The deal was structured transparently, and no further funds are due.

    Customer Answer

    Date: 07/12/2025

     
    Complaint: 23587037

    I am rejecting this response because: The dealership did a bait and switch and did not inform me that they illegally and fraudulently Raise the sticker price which was $43,215 to ****** so they can keep the $7097.71 To me for my trade-in that was deception and fraud

    Sincerely,

    ***** **********

    Business Response

    Date: 07/23/2025

    The trade equity from his vehicle was applied toward this agreed-upon price, and therefore no separate refund or check is owed. The paperwork reflects the final price he accepted.
  • Initial Complaint

    Date:07/08/2025

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern, I am filing this complaint regarding a recent issue with my car purchase in May 2025 with Kia of Port Charlotte in Port Charlotte ********On May 11, 2025, I purchased a 2023 VW Taos car from this dealership. As part of the purchase, the dealership provided me with a written We Owe You (WOU) form signed by dealership indicating that they would order and program a second Key Fob for my vehicle. They also told me that since I live an hour and half away, they were going to have a *************** that works remote come to me to reprogram the new Fob in my area.I have called the dealership multiple times and have been left on hold. I have left messages with no return calls from Sales Manager and Salesperson. I have a text message from the Salesperson that says he will have the Car Manager call me to get this taken care of. Never received a call from the Sales Manager. I have a copy of the string of text messages between the salesperson and myself regarding the key fob. He stopped responding to me and would not text me after that text ************* 7/5/2025 I spoke with a lady in the service group and she said she would make sure to have the salesperson answered my phone call today to get this take care of. She had me connected to the salesperson who sold me my car. He stated that the sales manager changed last week and they will no longer honor this written signed We Owe You agreement. The agreement is with Kia of Port Charlotte Dealership and not the sales manager. This is both unprofessional and unacceptable. I'm requesting that the dealership fulfilled their documented obligation by ordering and programming the second key fob as agreed upon at the time of purchase with a mobile *************** in my area.I can submit a copy of the We Owe You signed Form and copy of text message chain to BBB for documentation upon request if needed. I seek your assistance in resolving this matter fairly and promptly. Thank you.

    Business Response

    Date: 07/12/2025

    I have reached out to the customer to get the issue resolved.
  • Initial Complaint

    Date:06/17/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my car May 5 2025, they refuse to answer their phone which the only way to speak to someone is hit sales. **** in finance has not returned any of my messages regarding my loan or my registratio.n My window tint was suppose to be included with my warranty purchase, knowing I live 2 hours away they told me any *********************** would honor it, that was a lie!! I had to spend $700 on that,I had to replace the car mats that weren't in a brand new car as well!!. My registration still hasn't arrived, now I will need to go down and pay again when *** already collected the fee. This dealership has the absolute worst customer service and i will never purchase a car from *********************** again

    Business Response

    Date: 06/19/2025

    First and foremost, I want to personally apologize for the experience youve described. After reading your message, I can completely understand your frustration not only for the communication breakdown, but for the way it made you feel after placing your trust in our store and team.
    This is not the level of service we promise, and its certainly not the experience we strive to deliver. Im disappointed to hear how many times youve attempted to reach someone without success, and I take full ownership of that breakdown. Your time and your hard-earned money deserve far more respect than what youve experienced, and Im sorry that weve let you down.
    Im going to personally step in and ensure your concerns are addressed immediately:
    Well verify your warranty coverage and provide clear written documentation.
    Ill have someone from our registration/title team confirm the status of your tag and expedite any necessary action.
    We will also review the miscommunication regarding your window tint, floor mats, and payoff to determine how we can correct those oversights appropriately.
    Additionally, I will be speaking directly with our sales and finance teams regarding this situation so that internal accountability is addressed, and future customers dont face the same experience.
    I know words dont fix whats already happened, but I can promise you were going to take action and youll be hearing from me or my leadership team directly within the next 24 hours.
    Thank you for bringing this to my attention. I truly value your business and am committed to regaining your trust.
  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 14th 2025 I went into to Port Charlotte *** to inquire about trading in my car. ***** ****** was my sales associate. I explained my situation and my budget. I told him I did not want my payment to exceed $600 a month. He spoke to finance and told me he had the perfect car for me.After viewing the car it checked all the boxes so we decided to go forward. ***** came to me with numbers making my monthly payments exceed my budget by almost $100. After much back and forth they said they were unable to accommodate my budget. As I was leaving another sales associate who we were speaking to with ***** came to my car and said if we came back by 3pm that day we could have the car for $3000 down at $599 a month. I came back at 3pm that day with both of my kids because I could not find a babysitter at the last minute. After signing everything with ***** I was taken to the finance manager ****. He told me I needed the value plan because my car was preowned and did not come with a warranty causing my monthly payment to go up to $684 a month. Reluctantly I signed it thinking I had no warranty if not. Come to find out my car does come with a warranty. After calling ***** and asking to have it removed he said it was too late. I tried to reach out the next day and was told someone would call me back after 2 days of trying to reach someone I went to the dealership once again with both kids only to be told by ***** and the other Finance Manager that they could not help me get the payment down but they could remove the additional warranty. I have since reached out looking for confirmation that the warranty was removed as well as information on financing. I have no idea who I am financing through. *** has kept me in the dark and provided no purchase/financing information after I purchased the car. And they continue to dodge my calls and text. Extremely unethical business practice. *** will take advantage of you and lie to make more money off you. Very disappointed.

    Business Response

    Date: 05/23/2025

    I have reached out to ******** with the Finance Director to answer any questions she has as well as reached out to our cancellations department for an update on her cancellations.

    Customer Answer

    Date: 05/23/2025

     
    Complaint: 23364957

    I am rejecting this response because:

    No one has reached out to me. I have tried calling and texting *** multiple times and can never get through to anyone. No one seems to care or want to help. Its been over a week and I have yet to receive any finance paperwork. 


    Sincerely,

    ******** *******

    Business Response

    Date: 05/23/2025

    Hi Savannah, 

     

    I emailed you with the email provided in the complaint, please see attached. Can you give me an updated email so I can reach out?

    Customer Answer

    Date: 05/24/2025

     
    Complaint: 23364957

    I am rejecting this response because:
    my car was purchased on 5/14. Within 30mins of leaving the dealership (after finding out the **** in finance had lied about my warranty) I had texted ***** to cancel so I could get my payment back down to the $599. As I only opted for the insurance thinking I didnt have it to begin with. 
    Now I find out that the loan wasnt even finalized until 5/20 so they have plenty of time to make changes but told me that was not possible. I have 2 young kids. Being $100 over budget simply because I was lied to about my warranty is just bad business practice. And it doesnt seem like anyone at *** cares or wants to even help. 

     

     

     

     


    Sincerely,

    ******** *******

  • Initial Complaint

    Date:03/21/2025

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a final price from the dealership with respect to their own financing through ***********. Once the numbers were documented and checked, the interest rate was more than anticipated which increases the monthly payment. I decided to utilize my own financial institution at the agreed final price which was approved at a lower interest rate. Once the dealership was made aware that I wanted to utilize my own lender, they advised that the final out the door price was not in fact the actual price as that number was solely for the ************* approval. This is a subjective opinion, however it appears that the dealership receives incentives if they can utilize their own financial institution when closing deals with customers.

    Business Response

    Date: 03/21/2025

    We understand that this may have caused confusion, and we sincerely apologize for any misunderstanding. It is important to note that the dealerships pricing structure is based on specific financing terms, and these terms can fluctuate depending on the lender and other factors. However, we do not offer misleading or deceptive practices, and we are committed to transparency in all our dealings. We regret any frustration this situation has caused and are dedicated to ensuring that our customers understand the full details of their transactions, including financing options. We also take feedback seriously and will work toward improving communication with our customers regarding financing options and final pricing to avoid future misunderstandings. Thank you for the opportunity to address this matter. If further clarification or resolution is needed, I am available to discuss the issue directly with the customer.

     

  • Initial Complaint

    Date:03/20/2025

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/24 my wife, ****** J ******** and I purchased from Kia of Port Charlotte a new 2025 Kia ***** We had a trade and paid cash for the balance. Our salesman was ******** ********. Prior to signing the contract Mr ******** suggested we add tinting to the three untinted windows at an additional cost of $500. We agreed, so the amount of money paid included the additional $500. Mr ******** told us that the tinting material was on-hand and that all we needed to do was call at a later date for application. My wife and I decided that additional tinting was unnecessary, so we called the dealership on 2/4 and cancelled the tinting. The change required that we return to the dealership to complete a new contract, which we did on 2/7. We expected to receive a refund check at that time, but were told that the refund would come from "*********". After weeks of waiting for the refund we called Kia ********* and were told that they knew nothing of any rebate. They suggested that we contact the dealership. I personally called the Kia ******* choosing the "Finance" option. Never an answer, even after allowing the extension to ring for over half an hour...on several occasions. The only way I was able to speak to anyone at the dealership was to use the "Sales" extension. I'd ask the salesperson to put me in touch with Finance or anyone in the position to resolve our refund issue. I'd either get disconnected or transferred to an extension with no pick-up. This happened several times. I was finally able to speak with an employee named **** ****** who told us that *** ********* wasn't the entity designated to refund our $500. He said he'd contact those responsible and get back to me in "10 minutes". False. He did call me the following day saying that he'd left a message for the responsible party and that he'd get back to me the following day. Didn't happen. When I called the following week to speak with Mr. ******* I was told, "He no longer works here"

    Business Response

    Date: 03/24/2025

    I have called and emailed the customer about the status of their refund.

    Customer Answer

    Date: 03/25/2025

     
    Complaint: 23092605

    I am rejecting this response because:

    On 3/24 I received an email from ******* ********* apologizing for the "lack of communication from my team" and stating that she'd submitted a request for the tint refund check.  She wrote that she'd send an "estimated time of arrival" for the check as soon as she had one.  After not hearing from her the following day I sent her an email stating that I'd hoped to hear back from her that day (3/24) and hoped she'd contact me 3/25.  She actually replied later in the day on 3/24.  She said she'd hoped to send me the "overnight tracking" in her response (not received) and went on to say that she'd "contacted my controller to the this process sped along".  Nothing more from her today...or from her controller.  We've been waiting since 2/7 for this refund.  **** ******, who is no longer employed by the dealership, had earlier promised us that he'd contact the check issuing source and get back to us.  Never happened.  So here it is:  Our refund should have been initiated on or about 2/7.  Having not received it and after numerous attempts to speak with a dealership employee, we finally got a response from **** ************* That would have been mid-March.  Apparently his employment, for whatever reason, was terminated shortly thereafter...without the call-back as had been promised.  And now, on 3/24, ******* ********* has told us the same information and made the same assurances as Mr. ************* What's the phone number and email of Kia of Port Charlotte's "controller"?  What must we do to get the money owed us?      

    Sincerely,

    ******* *******

    Business Response

    Date: 03/27/2025

    I spoke with the customer after this was rejection was submitted that he was accepting the response. 

    Customer Answer

    Date: 03/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    However, this resolution has taken well over a month.  No phone pick-up when calling the Finance extension.  Several occasions of letting the extension ring for ***** minutes with no answer.  The only way we got thru was to use the Sales extension, asking them to get us a manager.  Even then wed be disconnected.  You have the full story.  I neednt go on.  But Im 74 years old and have purchased numerous cars & trucks.  In all my years Ive never dealt with such a poorly managed dealership.


    Sincerely,

    ******* *******

  • Initial Complaint

    Date:02/27/2025

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the Transaction:January 12, 2025 Amount of Money Paid:I paid a $1,000 down payment, and my monthly car payment is $546.What the Business Committed to Provide:The dealership (Kia of Port Charlotte) promised to provide a CARFAX report before finalizing the sale of the 2022 ****** Rogue.They implied that the vehicle was in excellent condition.Nature of the Dispute:I purchased a 2022 ****** Rogue from Kia of Port Charlotte on January 12, 2025.Despite their promise, I never received the CARFAX report.Initially, the car appeared to be in good working condition, so I did not follow up immediately about the missing report.Over time, I discovered mechanical issues that were not disclosed at the time of sale.What the Business Has Done to Try to Resolve the Problem:So far, Kia of Port Charlotte has not provided the promised CARFAX report or taken any steps to address the undisclosed mechanical issues.Desired Resolution I am requesting that Kia of Port Charlotte take back the vehicle and provide a full refund of my down payment and any monthly payments made to date. I do not wish to have the car repaired, as I am concerned that further problems may arise in the future.

    Business Response

    Date: 02/28/2025

    Attached is the CARFAX report you signed at the time of purchase. As we discussed during your visit on the 25th, the issue appears to stem from the *** valve that was previously replaced by ******, which is now triggering additional codes.

    Were happy to assist in getting you scheduled at a ****** dealer for further diagnosis and repairs. Additionally, you have an extended warranty that you purchased, which may help cover the necessary repairs. 

     



    Customer Answer

    Date: 02/28/2025

     
    Complaint: 22995709

    I am rejecting this response because:

    at the time of sale.


    I no longer feel confident in the reliability of this vehicle and do not want it repaired I want to return it. I am requesting that Kia of Port Charlotte take back the vehicle and refund my down payment and any payments made so far.



    Sincerely,

    **** *****

  • Initial Complaint

    Date:11/15/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a 2024 Kia ******** on 6/20/24 from Kia of Port Charlotte. The purchase price included a Protection Bundle for $1904. and another warranty item for $3158. These items were declined at the time of the sale. On 6/26/24 we went to the dealership to contest these two warranty items and received a "Cancellation Confirmation" signed by the then general manager . We were told the refund, totalling $5062. would take 4 to 6 weeks. We were aware that since there was a lien on the car, the refund would be sent to the lien holder. However, the car was totaled in an accident on 7/16/24. We informed the dealership of this. **** ******* a dealer representative, then initiated another Cancellatin Request based on "Total Loss" and we were told it would take anothr 6-8 weeks since no refund had been issued as of this date. The copy of the Confirmed Cancellation Request came from *********************** (owner of ************* **** on 7//18/24 stating on it that "all refunds would be issued by the selling dealer". Mr ****** says that this is not correct, that refunds come directly from ***********************. On 8/2/24 the lien on the ******** was satisfied in full, and documentation showing this was given to the dealersip. Since no refund had been issued as of this date, the refund should now come directly to us. ********** the lien holder at the time, has stated that they did not receive any of this refund.We have made numerous trips to the dealership to speak with Mr ******* regarding the status of the refund. Each time he promised to get back to us, but he never has. We have written two letters to Mr **** ****** of *****************************. These have also gone ************* has now been 5 months since our initial request for the refund, and no one is responding.We will appreciate any help or answers you can provide.

    Business Response

    Date: 11/15/2024

    Hello Mr. ********************* received the BBB complaint regarding your cancellations, the timeline, and lack of communication. I first would like to apologize on behalf of the store for the treatment you have received. I researched your cancellation with our cancellations and accounting department, and this is what I have found. 


    Your Bundle Contract was cancelled on 6/20/24. A check for $1,904 was sent to Ally on 10/16/24 and Ally cashed the check on 10/25/24. I have attached a copy of the check for your records. 

    Secondly, the Service Warranty was cancelled on 6/20/24 where Ally deducted the funds from our ************** Statement in August, for the amount of $3158.00. I have attached a screengrab of the reserve statement for your reference. Since there is other customer information on the statement, I am unable to provide the full statement. 


    Please let me know if you need any additional assistance at this point, or anytime in the future.


    Thank you,
    ******* *********
    Executive Leader
    Kia of Port Charlotte
    ************

    Customer Answer

    Date: 11/16/2024

     
    Complaint: 22559247

    I am rejecting this response because: We see where, when, and to whom payments were made, so in that regard we accept ***s explanation.
    However, it is extremely upsetting that *** sent nearly $2000 to ********* on 10/16/2024, when in fact a *** ************** was personally handed a letter from ********* showing proof of lien payment in full on 8/23/24. Another example of poor accounting and terrible customer relations.
    We must now begin the arduous task of recovering these funds from **********
    After our car was totaled, we then purchased an identical replacement *** ********* but from a different *** dealership.

    Sincerely,

    ***** *******

    Business Response

    Date: 11/20/2024

    I completely understand the aggravation from the cancellations *********** does have a set of accounting procedures that they must adhere to. I apologize for the grievances and will bring this up for further discission to improve our customer experience and interactions. 
  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2023 *** forte GT in March of 2023, when I bought the car I was expecting to be paying for 87 rated gas as this is what the kia ******** told me when they sold me the car. I read the physical owners manual they gave me with my car front to back as this was my first and is to this day my only large investment, so I was and still am rather serious about maintaining it properly. The physical owners manual also instructed me to fill my car with 87 rated fuel. And to this day the online, most up to date version, should there have been any revisions, still says to fill my vehicle up with 87. My check engine light has came on twice, the first time I paid to get it diagnosed they said I was getting bad fuel from the gas station and to go somewhere more reliable (I filled up at mostly racetrack at this point) the second time (after I swapped to exclusively filling up at ****) they told me 87 has been causing 2 of my engine's pistons to misfire and all of them to misfire specifically when the ** is on and the car is in gear, now they're telling me to only fill my car up exclusively with 93 rated gas. 93 rated gas is a whole dollar more than 87 at most places, and I was not expecting nor wanting to fill up my car with 93 when I made the purchase of my vehicle as I was told by every official source available to me to fill it up with 87.

    Business Response

    Date: 09/03/2024

    Thank you for bringing your concerns to our attention. Regarding your concern about the Owners Manual and fuel recommendations, please note that the manual is provided by *** ******** the manufacturer of the vehicle. The recommendation for using a higher grade of fuel following excessive alcohol levels in the fuel was based on guidance from *** ********* which is a resource provided by *** for addressing such issues. For any additional questions or further assistance on this matter, we kindly suggest contacting *** Consumer Affairs directly. You can reach them at customercare.kiausa.com or by calling 800-333-4KIA. They will be able to offer you more detailed support and address any remaining concerns.

    Customer Answer

    Date: 09/06/2024

     
    Complaint: 22220033

    I am rejecting this response because:

    Sincerely,

    *******************
  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 5/24/24 my husband ******** took our *** into kia of port charlotte because we had a re call on our 2011 *** ******** dropped off the car at 7:00 AM 5 hours later the called to pick up the care. when we got there all they had to do was to fix the recall but they looked to car over and they advised that this needs to be fixed total amount is ******* dollars. advise them will think about it got into my car to leave an the check engine light was on. went back in at talked to a very nice your lady named ****** Goal and she got someone to look at it now they are saying it is something else. t** was not on when I dropped off the care all they had to to was fix the parts for the recall. ****** said she was going to talk to the young man who worked on my car, and give us a call.2 hours later she still didn't call back. i call and left a message at 3:37 pm and she never returned my call. Now ai have to pay to get my care fixed. I can't afford a new car our all these high cost of repairs. I'm the only one in my house hold that works I have a disable daughter who I have to take to the doctor. I got a call back at 4:15 PM from the director his name is *********************** telling me they still have not talked to the tech who worked on my car and that ****** was busy she couldn't call back and we should hear from them on Monday, My husband advise the that Monday 5/27 is a holiday and per ***** they are open. He said they will call. I will be waiting on the call but I'm afraid to drive the car with that on to me there is a problem.

    Business Response

    Date: 05/31/2024

    When the customer was here, we addressed the recall. We made recommendations for further items needing to be repaired on her vehicle. When the customers check engine light came on, we had one of our technicians look over the vehicle and report back with the customer.

    Both the service manager and I have attempted to call and email ******************** to answer any further questions she may have.

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