Reviews

This profile includes reviews for VTrips's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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VTrips has 13 locations, listed below.

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  VTrips

  200 Executive Way Ste 200 Ponte Vedra, FL 32082-2711

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  Waterfront Vacation Rentals Inc

  17003 Gulf Blvd Saint Petersburg, FL 33708

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  VTrips

  6100 Estero Blvd Fort Myers Beach, FL 33931-4347

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  VTrips

  5092 A1a S St Augustine, FL 32080-7102

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  Kokopelli Property Management

  607 Old Santa Fe Trail Santa Fe, NM 87505

Review Details

• Review fromJohn L

  Date: 07/14/2025

  1 star
  We stayed at a *********** condo in ************* from July 4 weekend 2025, reserved through VTrips. Upon arrival, the unit was in unsanitary condition: no bed linens, dirty floors, no bathroom tissue, and used cleaning rags left in tubs. We paid over $2,100 in advance. I submitted 13 photos to the VTrips team and corresponded with multiple reps. **** initially acknowledged fault but only refunded the cleaning fee. All further requests for reasonable compensation (including a $500 credit for one lost night) were refused. When pressed, they claimed they could only speak with the primary guest, despite days of correspondence with me. I was the one who stayed in the unit and documented the issues. I am also a professional in media and reputation management. Im filing this to ensure future guests are warned about the lack of accountability from VTrips.

• Review fromJade T

  Date: 07/09/2025

  1 star
  This company values profit over lives. With recent flooding causing death and destruction theyre not allowing for full cancellations of their properties through ******. They are showing completely unethical practices. Be aware they do NOT care about the safety of the guests. They also do NOT reply to questions or concerns. still wondering why I cant get a reply to my messages?? The village of ******* is a mess. The amount of road closures is large but because the house is safe the location is safe? No its not. The fact that you dont care about lives lost and potentially more when were traveling with children is disgusting.

• Review fromPhil R

  Date: 06/09/2025

  3 stars
  With all the problems listed below *** posted a 5 star rating. They picked out info that was complimentary to them Glass table tops in screened in porch area were very ***** (you could write your name in the dust) Had dead bugs on table top and glass rings from prior guests. Area rug was disgustingly dirty. Did not appear to have been vacuumed. Stairwell railing were sticky and you could scrape the dirt off with you fingernail. Corners of screened in ***** area on railings and floors had cobwebs and dead bugs. Oven not working had to call maintenance could not use over for a day. We arrived to chalet at 4pm (as instructed) and the door code would not work. When I called they made comment about the cleaning had been done but the code not activated and it should have been. Was NOT informed that we needed a pool pass and there was none to be found in the chalet. Had to wait until next day before a pass was delivered and the kids missed out on a night of pool time.Light over ping pong table was not working. Found that the bulb was broken off and had to call ************** the future it would be nice to know how to scare off bears. We had 13 bear sightings and they were visiting our ******* 16 year found a long bug in her bunk 5 out of 8 of us had bug/spider bites all over our legs. My wife was really bad she had several pea size bumps on her legs full of fluid. There was a lot of issues but I will compliment the staff that answered the phones. They were very friendly. However the internal communication behind the scenes needs to be evaluated. Every time I was told that someone will call me back NOT never happened. The location and privacy was FANTASTIC

• Review fromLauri E

  Date: 02/14/2025

  1 star
  This rental company is a fraud. All was OK at first, standard boilerplate contracting. Unit pics looked ok. Reviews were decent. A few had complaints but no big red flags. I arrived to check in and found the pool, the main reason we chose it, was removed. Big dirt spot where it had been. It was 2 units sold as 1. 1 unit was where they took all the pics, cute. The 2nd was a cell block. Hardly any decor. Bare bones kitchen. Our group wouldn't fit into the nicer unit, some would be in the ugly one. Then a hurricane came through and some of our party were unable to arrive that night. I called V-trips 3 times with the pool issue. I made it clear the main reason we chose the location was the pool. V-trips told me 3 times that night they were looking for other options but never got back to me, I called them. At 10pm they said there was nothing they could do until morning. Next morning, the others couldn't join due to hurricane issues. I called V-trips to check on the replacement venue, they didn't have anything. Again they hadn't called me, I called them. I told them the others couldn't make it. Instantly they pivoted, accusing me of trying to weasel out of the contract due to my friends not coming. Acts of God not covered under the contract. Pay the full cost if you don't stay. I kept saying the problem was no pool and we booked a pool. That info is controllable. We didn't get what we bought. They wouldn't hear it. No matter if I stayed or went, no refunding anything for the missing pool. I called several times in the next few weeks to get help. *** tried her best but I knew they were shutting her down. Sympathetic but not much she could do. We paid $1,400 and didn't get what we bought. Not a cent back under any circumstances. Blamed the missing pool on *********** the 3rd party we used to book the stay. They said Booking didn't update the listing, it was their fault. When we checked in on the V-trips app it had the pool information right there. Obviously they lied.

• Review fromMary T

  Date: 01/15/2025

  1 star
  My family booked ****** club unit *************************************************** through booking for the week of Christmas. It is managed by Distinctive Beach rentals and Vtrips. Woke up Christmas Eve covered in CONFIRMED bed bug bites. They did move us to another condo through ****** that was disgusting. We checked out Christmas morning and drove 10 hours home. I just received my belongings and luggage today..3 weeks later. They literally shipped my suitcases as is and now they are filthy. I received a partial refund..I asked for a full refund. The lack of customer service and respect from the staff is unacceptable. ***** this company.

• Review fromkatherine K

  Date: 11/16/2024

  1 star
  We rented a condo on-line through Vtrips/Distinctive Beach Rentals at ******************************************************************************************************* The week prior to our arrival we spoke with an agent to discuss entry code for unit, security gate pass, etc. The day prior to our arrival we received door code, security gate pass. The morning of the arrival we received a text stating if unit was ready before 4 pm we would be informed. When we drove to our building, it was boarded off and no entry was allowed. We were confused so we contacted Security who came to meet us immediately. They informed us there was a renovation project going on which is a year long project and that all owners, *** members, etc. were well aware of this project. The building we rented started in October and would not be completed for about 2 months. We contacted Vtrips/Distinctive Beach Rentals immediately and they said our unit is no longer available and we needed to move to another unit...they moved us to unit #*** in an adjacent building which was subpar. Manager informed us that it was the only unit available and we could stay there or get a refund and fly home. Upon closer inspection of the unit, we noted a lot of issues - holes in wall, not cleaned, new windows installed that were not finished, slider door not locking, ice maker not working, stains on carpets, etc. We contacted the rental company and they said they would send someone for the ice maker the next day - no one ever showed our entire stay. The other items they said they would address after we left. We spoke with the ******* on the renovation job on Monday morning as well as a few home owners and security staff. Vtrips/DIstinctive Beach Rentals kept telling us that the *** did not inform them of the renovations or any delays - however, we found this to be a lie. We were informed that they have had a lot of issue with Vtrips/Distincitive Beach Rentals.

• Review fromAnnette C

  Date: 11/14/2024

  1 star
  COASTAL CUTIE - BED BUGS!!!Our Coastal Cutie weekend experience. At bedtime we found bugs, identified as bed bugs from an app, on the bunk beds. We packed everything up and left at 1:00 a.m. I called the after-hours number for Silver Sands Rental. The gentleman I spoke with was very nice but not helpful. I called the next morning and spoke with *****. I was told maintenance was going to check out the property and they would let me know what they found. After several hours, she called to tell me they tore the bed down and nothing was found. I told her we had photos of the bugs on the bunk beds. She then said, Oh, I will have them check the bunk room. My thought was, why had ALL rooms not been checked. ***** never called back to confirm or apologize, I just received an email saying I would receive a refund 5 10 days later. We will never use a property managed by Silver Sands Rental - Vtrips again. Vrbo was great in their effort to help resolve the issue. They refunded their service fees immediately.

• Review fromjack j

  Date: 10/18/2024

  1 star
  The cabin looked great until the roaches started coming at when opening up doors. The windows in master bedroom the blinds didnt cover the windows 2 inches on both sides. The gaming system down stairs didnt work. When we contacted someone no one showed up . We left a day early and stayed in a hotel because of the bugs

• Review fromAnn S

  Date: 07/25/2024

  1 star
  My confirmed beach condo reservation was cancelled by Distinctive Beach Rentals, also known as ******************* operating under VTrips. Other reviewers have had the same problem. There are multiple complaints about their company at the Better Business Bureau. I wish that I had known this before devoting a considerable amount of time, choosing the perfect 3BR unit at *********** Breakers for our 4-night family reunion. I booked on May 8 for June 7 arrival. They notified me on May 24 that they needed to cancel my reservation with no reason given. This caused our family a major problem, scrambling to find a suitable replacement during the high season.I finally discovered that the Breakers condo association does not allow rental of less than 2 weeks for the 3BR units what kind of responsible leasing company offers a unit for rent on VRBO, Booking.com and multiple similar websites for anything less than the required minimum time? Distinctive Beach Rentals availability calendar across multiple sites showed several June bookings of much less than 2 weeks each at the time of my notification; these were all apparently cancelled, because the calendar cleared shortly thereafter. The very professional, established leasing agent with whom I found a replacement unit informed me that Distinctive has a less than desirable reputation. Congratulations to those who chose this company and had no problemdo yourself a simple favor and choose a different leasing company to avoid a potential headache.

• Review fromShelli S

  Date: 07/21/2024

  1 star
  My family and I recently rented the cabin Dreams and Streams in **********. We had a horrible experience with this rental. We were only at the cabin for a couple of hours and noticed our dog was scratching a lot. Upon inspection of her we found multiple fleas on her. After calling the phone number left for issues, we were asked to send pictures. We did and got no response. I called the number again because it was now about 1000 pm and we were not comfortable staying in this cabin. I again was told they would submit the claim and get back to me. In the meantime we found additional fleas on the floors of the cabin and even found flea bites on my son's lower leg. Still not hearing anything back we finally packed all our belongings up and left the cabin to find a hotel. It was now 1100 pm and we were left searching for a hotel that had availability and would take a dog. I called the service number a 3rd time and was told pest control would be to the property the next morning. I expressed my frustration and told them we were no longer staying at the property. We were contacted the next day and were informed of 2 cabins that were available for us to pick from. The cabins were both only 1 bedroom while the first was a 2 bedroom. The switch was seamless, which I appreciate greatly. We were reimbursed for the difference in cost of the 2 cabins but I requested for compensation of our 1st nights stay in which we didn't stay at the flea infested cabin. I was told management needed to be contacted for this. I have not received any reimbursement nor have I heard from your company at all. This has been an awful experience with your company.