Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

HomeASAP LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • HomeASAP LLC

      Ponte Vedra Beach, FL 32004-0953

    • HomeASAP LLC

      4899 Belfort Road Suite 201 Jacksonville, FL 32256

    Business ProfileforHomeASAP LLC

    Digital Advertising
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 28 Customer Reviews

    Customer Complaints

    30 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Real Estate Marketing Services 

    Products & Services

    We offer a broad portfolio of integrated applications and services that help connect agents and brokers with home buyers, sellers and referral business, with an emphasis on Facebook.

    Business Details

    This is a multi-location business.

    Find a Location

    HomeASAP LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • HomeASAP LLC

        Ponte Vedra Beach, FL 32004-0953

      • HomeASAP LLC

        4899 Belfort Road Suite 201 Jacksonville, FL 32256

      Location of This Business
      Ponte Vedra Beach, FL 32004-0953
      BBB File Opened:
      12/6/2013
      Years in Business:
      9
      Business Started:
      3/20/2015
      Business Started Locally:
      3/20/2015
      Business Incorporated:
      3/20/2015
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Debrann Johnston, Director of Operations
      • Caitlin Workman, Manager
      Contact Information

      Principal

      • Debrann Johnston, Director of Operations

      Customer Contact

      • Debrann Johnston, Director of Operations
      • Caitlin Workman, Manager

      Customer Complaints

      30 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/02/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I was charged for the service and never heard back once I paid them. A couple days later I called and they said there was no record of me and tried to change me again. I then sent in a screen shot showing I was charged and they still refused to refund my money
      Read More

      Customer Reviews

      28 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mike N

      1 star

      04/24/2024

      Total scammers...I think they work out of a garage and will scam you out of your hard-earned money. They have had several people leave cause of their actions. Doing your ads they will take your money and stop doing your ad the second month forward and unless you call and complain and check if they are doing the ads you will lose that ad budget and that budget goes right into their account. This company should be investigated for Bait and bait-and-switch tactics. Read other reviews this company is a Realtor's Nightmare.

      HomeASAP LLC Response

      04/25/2024

      Hi ****, We are sorry to hear that you did not have a positive experience with our **** Estate Agent Directory (READ) membership exclusive services. We strive to provide excellent service to all our members, and we apologize that we have fallen short in your case. A review your account shows services have been active and that all 3 subscriptions delivering leads to your account have been scheduled for Cancellation at Period End according to the terms agreed at each purchase. We do carry an A rating from the BBB and a multitude of social media positive ****** Reviews from our customer base of over *******+ real estate agents participating in services offered through The **** Estate Agent Directory (READ). While we have reached out to you directly to confirm cancellation of services, we did feel compelled to respond online to provide a public response for readers. READ services are not under contract. We offer our members the option to schedule cancellation online or reach out to our Customer Success Team to transfer any unused portion of payment to a service that better fits their marketing needs, starting from the date of activation. We take pride in providing our members with 24/7 access to lead tracking, post reviews, and billing confirmation and online cancellation readily available from their READ Agent Dashboard. Your account shows active services scheduled for cancellation at next renewal according to the terms agreed and we have scheduled READ Membership Cancellation when the subscriptions cancel so that you do not receive any additional offers from READ. Rejoin READ to take advantage of free services and to order/reorder paid services at any time simply by clicking into the READ application at : ****************************************** For any consideration to continue your service, our Customer Success Team is available during normal business hours (9am-5pm EST) and responds to all calls and voicemails within 1-2 business days at ************ or **************. Sincerely wishing you every success. Director of Billing Operations *************************************

      HomeASAP LLC Response

      04/25/2024

      Hi ****, We are sorry to hear that you did not have a positive experience with our **** Estate Agent Directory (READ) membership exclusive services. We strive to provide excellent service to all our members, and we apologize that we have fallen short in your case. A review your account shows services have been active and that all 3 subscriptions delivering leads to your account have been scheduled for Cancellation at Period End according to the terms agreed at each purchase. We do carry an A rating from the BBB and a multitude of social media positive ****** Reviews from our customer base of over *******+ real estate agents participating in services offered through The **** Estate Agent Directory (READ). While we have reached out to you directly to confirm cancellation of services, we did feel compelled to respond online to provide a public response for readers. READ services are not under contract. We offer our members the option to schedule cancellation online or reach out to our Customer Success Team to transfer any unused portion of payment to a service that better fits their marketing needs, starting from the date of activation. We take pride in providing our members with 24/7 access to lead tracking, post reviews, and billing confirmation and online cancellation readily available from their READ Agent Dashboard. Your account shows active services scheduled for cancellation at next renewal according to the terms agreed and we have scheduled READ Membership Cancellation when the subscriptions cancel so that you do not receive any additional offers from READ. Rejoin READ to take advantage of free services and to order/reorder paid services at any time simply by clicking into the READ application at : ****************************************** For any consideration to continue your service, our Customer Success Team is available during normal business hours (9am-5pm EST) and responds to all calls and voicemails within 1-2 business days at ************ or **************. Sincerely wishing you every success. Director of Billing Operations *************************************

      HomeASAP LLC Response

      04/25/2024

      Hi again ****, Please be sure to check your LEADS Panel on your READ Agent Dashboard as advised as our records show over 560 leads on this account with 219 unreviewed leads. There is a support video in your leads panel to help you to organize and work the leads at : *******************************************

      Local BBB

      BBB Serving Northeast Florida & The Southeast Atlantic

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.