Complaints

This profile includes complaints for Ejuiceconnect.com, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ejuiceconnect.com, LLC has 2 locations, listed below.

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  Ejuiceconnect.com, LLC

  1440 Coral Ridge Dr Pompano Beach, FL 33071

• 

  Ejuiceconnect.com, LLC

  PO Box 350 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a variety of juices from EJuiceConnect on Wednesday, the 15th of March. The order ****** shipped very quickly, but ***** never delivered it to me, even though the tracking (************) says "Delivered". I confirmed that I placed the order with my correct address (*****************************************************************************************), and stayed at home all day at my apartment by myself to sign for it, but no one ever came. I looked all over the place, where delivery drivers sometimes leave things on front of the door or in front of the apartment, but it was nowhere.To add insult to injury, the shipping info on ***** says "Signed for by: RCLEGGS", which is my name with an "S" added to the end.I opened a case with ***** and worked with them in person, which they then showed me that someone signed the package with a scribble and a dot (definitively not my signature); they were under the impression that the driver was involved, and told me to "contact the shipper and initiate lost package procedures". There is nothing more I can do according to them, since everything else (claims, etc..) needs to be done by the sender.I proceeded to call EjuiceConnect, leaving a concise message, no response. Then I called again, the next day, no response or callback. I then emailed their ********************************* address, no reply. I emailed again two days later, no reply. I emailed a final time, explaining that I would have to submit a chargeback through my credit card company, no reply.It's now a month later, and my credit card company rejected the chargeback. I'm out money, and I never received my product, nor did I get any help from EjuiceConnect. I would like the product I ordered, or my money back.

  Business Response

  Date: 05/31/2023

  Hi there, 

   

  We apologize for the delay, and any inconvenience this order may have caused. According to our records, a chargeback was filed on April 4th, 2023. Due to this, we are unable to offer any refunds or adjustments on our end. 

   

  Thank you,

  *** 

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 19990176
  
  I am rejecting this response because:

  The chargeback was cancelled on 4/27 by *************** ("The provisional credit that was previously applied to your account in the amount of $76.22 will be reversed on an upcoming billing statement."

  F5727003M000CC 04/27 04/27 SECURITY ADJUSTMENT ********* ** 76.22

  (See attached email and Credit Card statement). Credit One took the chargeback back from my account and reimbursed you. I'm still out $76.22, I still don't have my product, and you still haven't helped me with the situation with ****** What do you recommend we do?

  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to place an order however I received an AVS error message stating my billing address was incorrect but no option to select an address outside of the ** since I am not located in the US.I later received a notification from my bank showing the charge was successful and my account shows a holding on my balance.No Order# was generated nor was the order successful.I had refreshed and tried again but unable to do so since I have no balance on my account.Charged: $42.12 Date: Jan 14, 2023, 11:35

  Business Response

  Date: 01/24/2023

  Hi there, 

   

  According to our order information, your order 862829 placed on 01/14/2023 at 11:17PM was not completed, and the charge was declined on our end. What you may have seen was a pending authorization hold that has since dropped off. Please let us know if you have any additional questions. 

   

  Thank you. 

  *** 

• Initial Complaint

  Date:12/20/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #****** I among many other people who have ordered from this company thought it was a reliable company. I was sent 5-naked strawberry pomegranate .3 mg nicotine was supposed to get 5- .6 mg nicotine. All I require is the right product sent to me as I rightfully paid for. I have emailed 4 times And have called numerous times and left a voicemail with no one answering any of those. I would like the correct products sent as with this company you pay around a $20 shipping fee no matter what you get. Sadly I would of been ordering from this company every month in the future but since I have seen all the complaints on here, this will be my last order. I also in the last 6 months have received a lot of orders That have had malfunctioning bottles. Leaking around the cap every time you go to fill your vape chamber. Something needs to be done about this company as this looks like it hasn't only happened to me.