Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ongoing some of my solar panels are malfunctioning. I have not been able to reach the company or any of the former email addresses that Ihad contacts for at Smart energy. I am both looking for help and repairing these panels as well as suggestions with how to remove the panels to have a roof replaced. I have tried 10 different email addresses three different phone numbers and have gotten nowhere. I am looking for some answers. I am located inWashington state and paid a lot of money for solar panels from this company. That no longer seems to care about the client. I would rather not proceed legal action, but I will if I have to.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2018 I was solicited by Florida Smart Energy to install solar panels on my roof, I agreed and took the loan they offered through ****, they promised that whenever I was ready to redo my roof they would remove the panels, the roof is presently leaking right under the panels and they came out to fix the leak, the leak wasn't resolved and I decided that I was going to redo the whole roof. They said they would come out to remove the panel but now they have gone off the radar, they are no longer answering my calls and when I go to the locations they have listed no one is there. They are operating fraudulently and the panel providers and **** is aware, but they are not doing anything as long as they get their products sold and put a lien on your house they are ok. I would like for them to remove the panels so I can redo my roof.

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Panels Installed/Sold by Smart Energy Inc on August 2024, panels financed for $51,000 dollars paying monthly $190 to ****************************, company committed to provide quality service and have neglected respond to any of the complaints per panels malfunction, as the only time a secretary answered for Smart Energy Inc relayed the company entered bankruptcy and cannot help. Now no answers stuck with malfunctioned panels that never worked since installed.

• Initial Complaint

  Date:09/07/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7, 2024 we signed a home improvement contract with Smart Energy for impact windows. The sales *** took measurements of our windows and after his sales pitch which would include a bonus or bogus exterior painting of our home in the total price. We decided to enter into an agreement. A subcontractor, from ***** followed up with more accurate window measurements. This led us to believe more in the legitimacy of the project. On 4/19 after numerous calls to the company and not getting responses, we decided to visit their office in ************* only to discover there was no office and only a sign left indicating they were once there. Later we learned they had been evicted for not paying their rent. After some sleepiness nights, we immediately placed a call and were given the cell # of the company's operation manager. He came to our home and explained the *** was having trouble financially but assured us that he would take over our account and we would receive our windows under a new subconctractor they had recently hired. On 7/30/24 we spoke to the owner directly and he promised to Zelle our money back within a few days. Here it is Sept 7, 2024 and we have yet to receive any of the funds owed despite the breach of his contract. Buyer beware. This company cannot be trusted. We made a huge mistake by signing a contract which they knew could not be delivered. As seniors both in our 80's we were victimized and robbed of our savings. This is fraud and a crime and we have taken additional steps on 9/7/24 by ***orting them to our local police to prevent them from preying upon the elderly and other innocent victims. Their licenses should be revoked and they should be placed behind bars for deception and stealing their customer's hard earned money. **** 10:10 - The thief comes only to steal and kill and destroy

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought Solar panels and service from Smart Energy Inc. Since then we have not been credited more than 184kW of power produced from our panels with goes directly to FPL and then we get credit for what we produce. Last month my tracker reports I produced ******* kW of energy. H3332303*****30313836H, ***** Lic#: ********* - ************************************************************************************************, ***** - Office: ************** - Is no longer in business. No one will service our panels and I'm paying for the equipment and my last FPL bill was $208.00. I can't afford this. We are military and on a fixed budget.

• Initial Complaint

  Date:07/12/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Fla Smart energy to install doors and windows on 2022. The project has not passed inspection do to one door was not install correctly. The came to mt house on Feb to review the issue and stared tge the engineer has to review the documents and they will get back the following week. I contacted them in June. The tex response was that the installer was out on vacation and will be back after father's day. I am attempting to contact they and the phone is out of service. Web site is down. The proyect was finance by Page. A lady name ****** from Smart energy told me that I needed to sign the completion of the project in order to have the inspectors come into the home. I did not know tgat the funds were going to be released. I contacted Page fin. and they stated that since the certificated was signed, there is nothing they can do.

• Initial Complaint

  Date:06/26/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After many many many phone calls, emails and messages, They sent someone to house for me to sign a permit application so they could install 4 extra panels, because the initial work done, is not reaching the production on the contract , they never came back or answer my call and/messages.

• Initial Complaint

  Date:06/18/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2020, Florida Smart Energy installed 28 solar panels for a contract of almost $37,000. Fast forward to 2021, I was told I had to reroof to get home insurance so I contacted Florida Smart Energy again to uninstall and reinstall them after reroofing, another $5000+.Currently Its been over a year since 2 of my solar panels are malfunctioning and as a consequence not producing the estimated kw stated on contract. Company first reached out to me in aug of 2023 to notify of the malfunction that had been occurring since May 2023 and to let me know they were sending a technician. First technician came and after following up I was told that they were gonna send a second technician for a second opinion on the matter. I then reached out to follow up and was told that the first technician had said the panels needed to be replaced and that the second technician said they could be fixed so they were gonna reach out to the manufacturer to get the replacement parts necessary to fix the panels. This was sometime in September/October of 2023. Since I had not heard anything in months I followed up in May. Spoke to the manager whose name is **** who has told me on several occasions that he will send another technician but never does. He always promises the will call me back but never does. I left a review on ****** and now I cant even find the company on ******. They wont answer my calls.

• Initial Complaint

  Date:10/30/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2022 I went into contract with Smart Energy Inc for new impact windows. After I signed the contract, I never heard from them again. On October 14, 2023 someone showed up at my door to schedule the installation. I told them I thought the contract was canceled since I never heard from them and the financing that I received through them expired in July of 2023. I told them I no longer want to do business with them and on October 27, 2023 I received a letter from them stating that they are going to put a lien on my property for the full amount of the windows, which they never delivered. I fell that this company is trying to take advantage of me because I'm an elderly lady.

  Business Response

  Date: 11/02/2023

  ******************* claims are wrongful towards our company as we have been in contact with her throughout the entire time and process.
  ******************* signed her contract with Smart Energy Inc. in July of 2022 for Impact windows and doors.
  Since contract signing till today, Smart Energy Inc. got ******************, site inspection, HOA approval, Permit approval and of course all Impact windows and doors were ordered and are ready to install.
  Smart Energy Inc. had worked tirelessly to obtain all these steps along the way and to update ******************* about the status of the project.
  Smart Energy Inc. documents every call, email, text etc. ****************** received an update every 1-2 weeks.
  Furthermore, throughout this time we have worked with the building department and the windows manufacturer to get all the necessary materials and permits for the job. This wouldnt have been done without any communication with the customer.    
  At this point, we are committed to finishing the project and to installing the windows and doors, so ******************* can enjoy a great product that would keep her safe in time of hurricane.  
  Regards,
  Smart Energy Inc.
  
  

  Customer Answer

  Date: 11/03/2023

  The information provided by Smart energy Inc is patently false, misleading and deceptive and is an attempt to  solve them of their incompetence and foce me to abide by a contract I was not even aware was still in effect.

  SmartEneryg's sales personnel contacted me on my line as ales pitch

  Customer Answer

  Date: 11/03/2023

   
  Complaint: 20802902
  
  I am rejecting this response because:  Smart Energy contacted once after the contract was signed and that was to take measurements. I was never updated on the status or progress of the project until 10/18 at about 2:40pm when they knocked on my door and stated that they were from the window place and that they are ready to install the window. 

  The loan that was executed by Smart Energy to pay for the windows expired on 07/14/2023, I was operating under the premise that the contract expired with the loan. Now in order to continue with this process I'd have to execute a new loan due to their incompetence. 

   I'd like all correspondence and proof of calls, texts and emails initiated to be provided as support for their claim that thwy kept me informed of the progress. 

  Based on their threats to place a lein on my property and  their bullying tactic, I no longer wish to continue any further business transaction with Smart Energy. This is exploitative and their claim is false, misleading and deceptive and intended to take advantage of my age.

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 11/03/2023

  attachment 

  On October the **** I got a letter from smarenergy *** stated that will put a lean on my house in the next 45 days if I don't them the full amount from the 18 of October 23 they showing up at door they did not have my number on 19 of October 23 this from smarenergy is name is ********** where them all time he said they are now and ready to do the windows I told the loan must be expired by he no there till he if don't the company smarenergy will a lean on my house and on October the 27 23 the post office lady rings my door bell and I have I sign for the mail and it was to notify that they are going put lean on my house so on October **** I call smarenergy ok go ahead and start the work they call back and tell me they will start on Wednesday November 1 so they was going ahead to contact the. Board for or approval they got on October the **** I have email from the board approved the same October on**** I call the loan company and they tell that the loan has been expired from July **** they only keep it for one year now  smarenergy want me to take out new I refuse  to take out a next loan because I did here from them from I sign the contract July 14 22 and about a month later they came here to do some suff to windows I haven't heard from smarenergy I was calling them my last was some time in November last year and then I did call them again I did here or email text from them nothing please let smarenergy show a from them or email they have nothing I am so sorry for my long email 

  Thanks ***********************;

  Customer Answer

  Date: 11/03/2023

  attachment I have received the printed out of my phone records so if could like me send to you       thanks again 

  ***********************;

  Business Response

  Date: 11/06/2023

  Following ******************* claim here are the dates we have in our system that our people have contacted her after signing the contract:

  8/25/2022 14:42

  9/6/2022 9:03

  9/28/2022 14:24 Updated the client on the project

  10/25/2022 12:27 Updated the client about the project

   

  Here is the note in regards to the *** approval from August 2022:

  8/10/2022 12:18 The *** approves verbally they don't have any kind of forms they are aware of the project

   

  Here is a date the customer called us with a request:

  8/15/2022 11:00 Customer requested that the team wear shoe covers when doing the installation.

   

  Site inspection was done: 7/25/2022 19:19 Site inspection was Thurs 7/21

   

  In regards to ******************* claim for the finance been expiring, we did reach out prior to the expiration of the finance as we do to any customer to have them sign an extension so she wouldn't lose her interests rates (they are going up all the time). That by itself proves we were in contact with ******************* all along.

  The windows were bought and paid already by Smart Energy Inc. permit was approved from the city and any other expense was till this point by Smart Energy Inc. not 1 cent was requested from ******************* as of now.

  We would request to finish the project we have a contract with ******************* and by doing so uphold our side of the deal and contract.

  Thank you

  Smart Energy Inc.

   

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June one of the Inverters on my solar panels went bad. I called several times and somebody finally came at the end of July to fix it. The equipment in the house that tells you which panels are working and how much power you are generating is still not working. I have called several times and they will not respond to me. The say that they are waiting for the equipment to come in. They will not give me the phone number so that i can call the company myself.

  Business Response

  Date: 10/03/2023

  We are actually working in the client's home today, and should have this resolved in short order.

  Thank You

  Customer Answer

  Date: 10/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************