Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Sheehan Cadillac LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSheehan Cadillac LLC

    New Car Dealers

    At-a-glance

    Customer Reviews

    4.57/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Sheehan Cadillac is a pre-owned and certified pre-owned Cadillac dealership serving the greater Pompano Beach area.

    Business Details

    Location of This Business
    5101 N Federal Hwy, Pompano Beach, FL 33064-7001
    BBB File Opened:
    12/15/2017
    Years in Business:
    7
    Business Started:
    12/19/2016
    Business Incorporated:
    8/3/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Mark Metivier, General Manager
    • Thomas Sheehan, Manager
    • Timothy Sheehan, Member
    Contact Information

    Principal

    • Mr. Mark Metivier, General Manager

    Customer Contact

    • Mr. Mark Metivier, General Manager
    • Thomas Sheehan, Manager
    • Timothy Sheehan, Member
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/04/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I flew down from ** and I purchased a 2014 ******** GL550 with ******* miles suv on 4/15/23 for $20k. I was told that everything is good with the vehicle there were no disclaimers of any mechanical problems. I was not offered an extended warranty the day of the purchase so I did not purchase one. The very next day (sunday) the check engine light came on and I went to Autozone and got a printout that there is a misfire. I went to cadillac dealer the morning after which was the morning I was leaving ******* to drive the vehicle back home to **. They cleared the engine light and told me it was nothing major and everything was ok. I drove home to ** and the engine light returned and has been on since. I brought the vehicle to have it diagnosed at the ******** dealer in Hungington ******** and after a $934 diagnostic, they told me the engine has major issues and the solve for it would be to remanufacture the engine. They gave me a quote of $33k in parts and $7k in labor to fix this issue. They specifically stated that this issue is something that has been pending and is nothing that could have happened in the period since my purchase. They were honest enough to say off the record that this vehicle should have been an auction vehicle and not for sale at a dealer. It has been three weeks since this purchase and I am stuck with a vehicle that I paid close to book value for that needs an engine. I have not even received my registration and plates for this vehicle and I cannot even get my local inspection done because of this engine problem so I will be unable to drive it. I did purchase it as is, but this vehicle is a lemon and should not have been sold at a dealer. I am a victim here because I choose to buy from a reputable car dealer not expecting this terrible experience to happen. I spoke with two sales managers from Sheehan and they are not willing to help at all because it was an as is sale and I did not buy extended warranty. Totally unfair as a buyer. Please help!

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amy W

    2 stars

    04/15/2024

    I would not recommend buying a used car from Sheehan. First, the car we purchased had bald tires on it . We negotiated them to replace the tires and they agreed to cover one night in a hotel room since they could not replace that same day. We have yet to receive that reimbursement. We also noticed when we purchased the car that the front fender was loose. They told us they had talked with a ******************* and it only required a special tool to fix. We went on good faith our sales person was telling the truth. When we took the car to ****** they confirmed the entire bumper needed to be replaced. I believe our sales person knew this and lied. ***** on us for believing him. They also lied about a faulty truck closing properly and an error about the windshield wiper fluid sensor. Next, the air conditioner quit working one week after purchase. Sheehan would not stand behind the car so we now have to fix the ** out of pocket. Buying a quality used these days is hard and we believed purchasing from what we thought was a reputable car dealership was our best option. We have certainly learned our ****** from Sheehan Cadillac.

    Local BBB

    BBB Serving Southeast Florida & the Caribbean

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.