Reviews

This profile includes reviews for American Van Lines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Van Lines, Inc. has 2 locations, listed below.

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  American Van Lines, Inc.

  1351 NW 22nd St Pompano Beach, FL 33069-1427

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  American Van Lines

  3156 Springfield Ave Lancaster, TX 75134-1212

Review Details

• Review fromJulie S

  Date: 08/04/2025

  1 star
  American van lines is a fraud do not go with this company. The sales person lied to me regarding price and process. Also lied stating that they are not a broker but when it came time for moving we got a completely different company, were charged over 2000$ more than expected to a total of 7100$ for 500sqft room. We were moving my dad who has dementia. His things were dumped in his room at the assisted living place without me even knowing they were there. The movers couldnt speak English..and after going to managers and supervisors didnt care, refusing to do anything to resolve the issues. It was a horrible experience making a really horrible situation 1000x worse!!

• Review fromMichael S

  Date: 08/01/2025

  5 stars
  Awesome experience end to end! The head driver and coordinate, ******* ******, was absolutely phenomenal. His help, including ******* *******, worked incredibly hard and took care of our belongings as if they were their own. Communication was superb and they did the move out and move in on schedule. Highly recommend!

• Review fromOren H

  Date: 08/01/2025

  1 star
  1 star Be Aware - Absolutely Unacceptable Experience!I hired this company to move my condo based on what I thought was a professional, flat-fee service. The sales **** ******* *********, came to my apartment for an on-site survey and confirmed the full list of items, including all the essential appliances like my refrigerator, range, dishwasher, microwave, washer and dryer. These were clearly listed in the signed contract and inventory.On moving day, the truck arrived four hours late, and the driver immediately told me he wouldnt be delivering the appliances unless I paid extra, despite the fact that I had a flat-rate contract. He claimed he was only being paid by the company for 4.5 hours of labor and said delivering everything would require an extra 1.5 hours, which Id need to pay for out of pocket. When I refused to be extorted, he refused to deliver my appliances.I spent nearly a week trying to get a response from anyone at the company. Calls to their main office line, direct lines to several representatives and to the ***** cell who set it all up, were ignored. Zero accountability.Finally I had to hire a different moving company to finish the job at my own expense, and lost another full day of work in the process.Bottom line: ************ broke its contract, extorted me, ghosted me, and left me with massive inconvenience and extra ******* is highly advised to avoid them at all costs!!!

• Review fromBrooke D

  Date: 07/31/2025

  1 star
  Buyer Beware! American Van Lines is a con operation. Estimated cost at the outset was a massive underestimate, as the service **** base cost on number of estimated items but the *** did not ask for all the items to be moved. For example, the *** asked about the number of beds to be shipped but did not bother to also mention that mattresses and box springs count as separate items. **************** never bothered to call and let me know my exact pick up date. I had to call multiple times to get an answer, only to be told that they had to contract out to another carrier because their own driver wouldnt arrive during pick-up window agreed to. The contracted carrier then required an additional $4500 in payment because the initial quote based on number of my items to be moved was so poorly estimated for reasons mentioned above. The contracted carrier then put my belongings in storage where they have sat for two weeks, instead of staying on the moving truck to make its way across the country to my new home. Now my belongings will be arriving at least one or more weeks late. My assigned customer service *** ignores emails and calls, essentially failing to provide any service at all. American Van Lines is a horribly run business. Avoid them at all cost!

• Review fromJohn W

  Date: 07/31/2025

  5 stars
  ****** and ******** did amazing work. Came in got took care of the move really quick and efficiently. Amazing service.

• Review frommichael c

  Date: 07/31/2025

  1 star
  Do NOT use this company. They did not go into one of two storage units and left the items there. Then they lied about delivering them. My items are still there and now I have to pay another company to move these. Liars and ganevs. You have been properly warned.

• Review fromJane H

  Date: 07/27/2025

  1 star
  Dont even want to give one star!! Never use this company! Poor communication and professionalism. Never returned phone calls or emails!! Couldnt provide a fixed moving date!! *************** was a SCAM!!!

• Review fromAleksandra K

  Date: 07/26/2025

  5 stars
  ***** ******* was absolutely professional, efficient and very and kind! We are thankful for his work and his team.

• Review fromAmanda C

  Date: 07/22/2025

  1 star
  Terrible company - DO NOT USE. Scammers. The pick-up seemed to go OK by the driver *******, but then ******* told us that he couldn't take more than half our stuff because it wasn't on his list. It appears that the woman who contacted us the week before from the company failed to provide the updated list of our inventory. So we were left scrambling at the last minute to get the rest of our belongings out of the home, so we used POD instead (who are EXCELLENT). The whole move cost us double than what we were expecting. Now we are still waiting on our goods from *** - they are now over a week late past the contract window. Each time we call, we keep getting told we will get a call back with an update on a new delivery date from dispatch, but we never do. We have spoken to several managers including *******, still no update. I fear we will never get our stuff. We will never use again.

• Review fromShaun H

  Date: 07/22/2025

  1 star
  Initially, they provided a deceptively low estimate based on weight, seemingly designed to secure the business. Then, they proceeded to subcontract the labor to individuals who handled our possessions with complete disregard, damaging several priceless family heirlooms and treating our belongings with an utter lack of care.When the true cost of the move was disclosed, it was nearly DOUBLE the original estimate. The situation only worsened from there. My repeated attempts to contact them via phone, email, and text over the course of an entire week went unanswered, leaving us in complete limbo with no updates whatsoever. FOR AN ENTIRE WEEK, WE DID NOT KNOW WHERE OUR POSSESSIONS WERE!My 80-year-old mother, was ignored for over a weekno response to her calls, emails, or texts. After waiting on hold over an hour on the phone, our Moving Coordinator informed us that the furniture had been sitting in a warehouse in ***** for over a week, with no projected delivery date.After spending over $7,000 for what should have been a seamless experience, this is the treatment my elderly mother received. When they finally arrived at my mother's new home, the movers threatened to drive off with our belongings unless we paid their exorbitant charges UP FRONT, before they unloaded.When I posted an honest, fact-based review, American Van Lines repeatedly threatened to sue me. This entire experience has been nothing short of a nightmare. I'm still getting email threats from them.If you value your time, money, and belongings, do not even consider this shameless company.