Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I made an initial payment of $5272 to My Best Movers so they would move my household goods to **********, **. My husband became so sick he couldnt get out of bed (he still is). I kept calling to postpone the move. I spoke to someone there last month who told me wed place a tentative date on the move till the end of Oct. He called me 10 days ago and I told him I wouldnt be ready. This morning I tried to call them to ask for my money back. There was no answer and you cant even get on their website. I need my money back!

• Initial Complaint

  Date:04/04/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Best Mover selected the movers for my interstate move, and I made a separate complaint about the movers (about my missing items, delayed delivery, and overcharge). My Best Mover made a binding estimate that was incorrect, using mirror/frame boxes instead of medium size boxes in the estimate. We updated the estimate a few days before the move, using detailed measurements. This required us to pay more than our initial deposit, which we did. We expressed our concern multiple times that we did not want to pay more than the estimate upon pickup and that we needed it to be accurate. However, the cubic feet required by the movers was about 50% more than the binding estimate, even though we got rid of a lot of things (including several pieces of furniture) that had been included on the estimate. I was overcharged for stair fees; we had 42 stairs (6 flights), and the ******* charged an additional $450 for 6 flights and should have charged $300 for 4 extra flights because 1 was included and we prepaid for another. Even though we called the broker during pickup, they would not adjust it. Two high-value items were missing (Playstation 5 and Alienware gaming monitor, both in original boxes) upon delivery, and I went through the movers claim process, but the broker denies any responsibility for the missing items, overcharging for stairs, and inaccurate estimation. They also hung up on my husband when he tried by phone to reach a resolution after we received a $75 settlement from the moving claims company. I believe My Best Mover should be held responsible for the moving companies it contracts out to, and at the very least, they should take responsibility for their inaccurate estimation system.

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were given a quote then charged $4k more when the movers got to the house on moving day. Come to find out this is a common practice to squeeze more money out of the customer. There is nothing you can do at that point so you have to pay. They under bid the job to get it, then hold you hostage on moving day for more money. Fantastic.Our belongings were delivered in two separate loads about a week apart from ** to **. About $5k worth of damage to our belongings. When we tried to make the claim we were told too bad because we didn't note the issues on the inventory sheets. Nobody ever told us this had to be done, in fact the drivers told us how to process the claim (apparently lies) and we even have pictures of them holding the damaged items. In the end they offered a total of $100. A slap in the face.We were also led to believe that they would be driving the truck directly to our destination. Instead it was delivered to their warehouse and off loaded. Then loaded on a truck again to go to the rail yard. Then off loaded at the destination. Then on to another truck. Then into our storage unit. I calculated that our items were most likely moved a total of 5-7 times. Who knows how many people handled the items and we are still finding major damage as we unpack.

• Initial Complaint

  Date:09/07/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21, 2022 I signed a contract with My Best Mover to move a china hutch from the ******* area to my house in ******, **. They were unable to meet the date so I signed another. The move was for 300 cf with all transportation, taxes, mileage, etc. included. My unit is only 52 cf. When the movers got there, they demanded another $400 for fuel. My sister refused, so the movers left without the hutch. When I called the company, they stated that the additional amount was for the additional cubic feet - nothing was entered into their system regarding fuel cost. They are refusing my refund since my sister refused to give them the extra money. My down payment was $567.

• Initial Complaint

  Date:09/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My overall experience with the brokerage was negative. They quoted us for the move and then when the movers arrived, they stated that they could not move our belonging for the quote that we received and that we would be charged an additional ***** dollars if we want to move most of our belongings. We ended up having to leave behind some of our furniture and many of our kitchen items because the cost of moving them would have been greater than buying them again new. To make matters worse, the day before we were to accept delivery of our items the moving company called and stated that they would not be able to pull into our apartment complex and that we would need to rent a smaller truck to deliver the items costing an additional 700 dollars and that there was no way to get around this cost. We were very frustrated because we asked multiple times if delivery was going to be an issue to which we were told "no" repeatedly. We even googled the location with the broker who assured us again that delivery of our belonging would not be an issue. We feel that we were gauged at both ends of our move and for these reasons we are seeking compensation. On our contact it clearly states that the move is "door to door" which is misleading. If we had known this in advance we never would have agreed to the contract. These moving companies are very deceptive and do not have the customers interest in mind when doing business. There clearly needs to be more overusing in the moving business in general. We are writing this complaint to make sure that these predatory practices do not continue. Furthermore, customer service was not helpful inn removing any of the problems that we encounters and would repeatedly say "unfortunately there is nothing that we can do". I would never recommend that anyone no matter there situation do business with this company. Save your money and piece of mind and look elsewhere.

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has the best sales people and the worst customer service. I was contacted by ***** who is a sales exec here. She gave me all wrong estimates - said it will take max * days for my stuff to get delivered and it took 45 days! I even asked her (proof attached) that you say * days and the contract mentions **** business days and she assured it won't take longer than * days. She even gave me the name of a very highly rated carrier company because of which I booked my move with them. The moment I paid the initial amount, she was nowhere to be found. The entire 45 days, I was not able to get hold of the carrier even once, and this company tells me we can't do anything, we aren't able to contact the carrier as well! It didn't concern them at all and I was told I am over-reacting when I am sitting in a furniture-less apartment for 45 days with no communication or support.The contract said they will wrap all my furniture and un-assemble it etc., it was not even wrapped with newspapers! Everything is damaged now. One of the boxes is missing too and again i was told there's nothing we can do. Isn't it breach of contract?Their contract said **** business days as delivery spread and the carrier's contract (which I signed on the day of the move) was 30 business days. I contracted and paid my best mover based on their contract not the carrier's! I also had a free storage on my contract but since it wasn't on the carrier's contract, I was told I would have had to pay. So basically their contract means nothing really.

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5th 2022 I hired My Best Movers. They gave me a price to move us from ******* to ******* in November. I gave them $1,073.25 on this date. I later found out we wouldn't be moving and called on August 19 for the 3rd time to explain we wouldn't be moving and if I could have my money back. They refused.