Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My information was initially sold to this company when I was looking for a mover starting about two weeks ago. I got in contact with ***** who very quickly became a very predatory salesman, badmouthing any other company that I tried to work with, lying, and seeing the company was not a broker when they in fact were, and trying to guilt me into going with their company. Aside from taking advantage of me, I also realized that this was not the best company for the job. I ended up going with another company, I politely let ***** know that I was not going to be going with them and that we had decided to go with the better option for us, a direct shipper who was going to charge more, but was going to do it right. We had been in contract with that other moving company for about two weeks when ***** began harassing me again. He asked if he could talk and he wanted to know information about the new movers that I went with, however, I didnt feel comfortable discussing this information since I was in contract and did not want further harassment and further attempts of manipulation. I politely asked that he not talk to me anymore because I was not available to talk at the time and because I had already been in contract with another moving company. Instead of respecting my wishes to cease contact, he continue texting me. At this point I became very upset and I felt the need to have to call the company, at which point he started sexually harassing me commenting assumptions about my *** life, trying to make fun of the home I was moving to, using homophobic slurs to me (calling me ***** when Im not even gay), and also threatened me by sending both the address I currently am living at and the one Im moving to. When I asked for him to stop contacting me, he continued making sexually unwanted comments and homophobic slurs. I want this company to stop harassing me and stop contacting me, as well as deleting all my information.

  

  Business Response

  Date: 07/23/2025

  We do not have an 850 phone number associated with our company, nor do we have an ***** **** in our system. Unfortunately, there are other companies that attempt to use our name or operate under similar branding. We're sorry you had that experience, but we can confirm that it was not a representative of our company.

• Initial Complaint

  Date:06/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband is disabled. Company refusted to take into accommodation his disability with a quick move. We were told this was a shared move. First family in **, then us in *************, **, then the last family would be delivered in ********. We were told the company could only drive 500 miles a day so it may take 2-3 days We don't know where our household items and furniture even are (picked up in ********** 6/8/25 and supposed to be delivered to **************, ** on 6/11/25). It has been 18 days. This company is apparently a broker. Contracted out to DSY in GA and then Blue Diamond out of KC, **. The license plate was MO, the *** belonged to ******. Looks like a big federal level scam including a violation.We have spoken to police in *************, **, **********, **, KC, **, ******, **, *************, **, ******, ** and *************, **.

  

  Business Response

  Date: 06/26/2025

  This complaint is un true.  Attached is their signature requesting storage, it is 2 days past the *** on a 7-14 business day route that can be slowed with storage (that they requested), we have spoken with authorities and they advised mental illness seems to be involved.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23523257
  
  I am rejecting this response because:

  number 1 - we did not request storage, we were told up to 14 days of storage was available if we didnt know where we were moving but we provided a physical address and we said our date for receiving was the next day 6/9 and the driver wrote asap on the receipt. We called repeatedly and no one would tell us where our things were and when or if we would receive them. 
  

  number 2. No less than 7 different moving companies names are now associated with this complaint. DOT number on the Truck doesnt match the license plate, two more ********************** companies names come up
  

  number 3. My husband **** ***** does in fact have a physical disability verified by the ****************** and he informed them of this several times and asked for reasonable accommodations be given under the Americans with Disabilities act and he was denied, ignored and told that explaining that to the movers would not help our case. 
  

  number 4, in addition to any signed documents - multiple verbals promises and assurances were given that were never realized in any way or fashion. everything we were told on the phone when they sold us is not what happened at all. 
  

  number 5. Diagnosing and implying mental illness on our part to make your case is wholly reprehensible and untrue and unfair. 
  

  number 6. The US Department of Transporation has opened a file, as has the Department of Justice under the **** There are plenty of inadequencies and injustices here to warrant this complaint. 
  

  additionally, the local worker for the moving company told my husband over and over again that we were being cheated and overcharged - they werent filling the truck to the top and they were not measuring correctly - that man agreed with us that no extra charges should have been added on and the amount of items we had was within the limit of the original estimate. We have that helpers name and contact information as well as the driver he claims was cheating us. 
  
  Sincerely,
  
  ******* ***********-******

  

  Business Response

  Date: 06/26/2025

  The Americans with Disabilities Act ***** does not entitle anyone to free or expedited shipping services. Your husband the named customer and the individual identified as having a disability signed the storage agreement, which weve attached for reference. To now claim otherwise is misleading at best.
  Additionally, you are not listed on the account or associated documents. As such, your claims are based on secondhand information and do not reflect the facts of the agreement. Several of the statements youve made are inaccurate and do not align with the documented record of the move.
  We remain committed to clear communication and fair resolution, but we ask that all parties stick to the facts.

   

  **** ****** requested and authorized storage, as confirmed by his signature on the storage agreement.
  He was informed that delivery would occur within 0 to 30 business days from the First Available Delivery (FAD) date, which was two days ago. He also declined the option to pay for expedited shipping.
  Any evaluations or remarks regarding mental health were made by law enforcement agencies during your interactions with them not by us. Please refer to the written documentation for clarity before making further accusations.

  
  

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my deposit for a long distance move that never took place because I never moved.The real estate contract was cancelled by the seller leaving me no property to buy and move to.This company won't return my deposit from April 24th, ********** acct.ACH.Theyre totally ignoring me.They go as Moving Solutions.

  

  Business Response

  Date: 06/23/2025

  We do not have a customer by this name in our system. Refunds are processed strictly in accordance with our terms and are handled by automated systems, ensuring consistency and accuracy with minimal human oversight.
  In this case, its possible that the inquiry is being made by someone other than the actual customerperhaps a family memberwho may not be fully aware of the account details or eligibility status. However, without accurate records or matching information, we are unable to locate or verify the account in question.

• Initial Complaint

  Date:06/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a binding moving estimate for a cost of $2,050 for 400 cubic feet of space. In between me signing the binding moving estimate, the company claimed there was an error and that I only purchased 175 cubic feet and they adjusted the contract without informing me of the change and just pressuring my fiancee to sign on the day of the move.

  

  Business Response

  Date: 06/13/2025

  Mr. ****** signed a binding estimate on April 30, 2025, for 175 cubic feet at a total cost of $2,050.00, including applicable surcharges and discounts. This is clearly reflected in the signed Bill of Lading and the summary of charges, which he acknowledged with full electronic consent prior to pick-up. He explicitly waived both a physical and virtual survey under 49 CFR § 375.401(a), which placed the responsibility for inventory accuracy on the customer.
  On the day of the move, the actual shipment volume far exceeded the 175 cubic feet covered by the binding estimate. A review of the pre-move inventory shows 6 items totaling 25 pieces and 400 cu. ft., while the handwritten load-day inventory confirms over 60 items and more than 800 cu. ft. — a dramatic increase.
  The difference includes dozens of additional boxes, multiple bed components, mattresses, bins, a cat house, lounge chairs, TV, snowboards, and more. These increases were acknowledged and physically signed for by the complainant’s fiancé, who was present during pick-up. Under 49 CFR § 375.403(a)(6), a mover is not required to honor a binding estimate if the customer tenders more household goods than agreed, unless a new estimate is signed. The revised volume and associated rate were explained on-site, and the move was voluntarily accepted under those terms.
  
  This complaint is not the result of a misunderstanding. It is a misuse of the complaint system. The complainant significantly increased the inventory, accepted the revised estimate, and received services accordingly. Our documentation is clear, complete, and legally compliant.
  We respectfully request this complaint be closed in favor of the business, and we have reattached the signed documentation for review. We stand by the fairness, legality, and transparency of our services.

  The complainant is disputing a move he personally rated 10 out of 10 for service, and which was completed at a cost lower than renting a U-Haul—before even factoring in fuel or labor. This complaint is entirely without merit.

  
  

  

  Business Response

  Date: 06/26/2025

  You attached an unsigned estimate. Please note, multiple estimates were sent, and you ultimately selected and signed one — as confirmed by the Bill of Lading you provided, which clearly indicates you agreed to 175 cubic feet, not 400.
  You acknowledged receiving 10/10 service, yet now claim the crew was chosen based on cost rather than your expectations. That position contradicts your own positive rating and undermines your complaint.
  Your total move cost was lower than what it would have cost to rent and drive a truck yourself. Given that, your complaint lacks merit and appears disingenuous.
  

  Customer Answer

  Date: 06/27/2025

  Why was this closed?

   

  I asked for documentation from the business that I signed a contract for the amount that they claimed, not for this to be closed. They stole over $800 from us. How is this consumer protection if you've sided with this malicious company in every complaint filed against them?

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Moving Solutions on Thursday, April 24 to get a quote for relocating out-of-state. Gave a brief list of items to move and was promised price matching. Was given quote and asked to make a deposit with the promise that I could cancel for full refund at least 1 week prior to scheduled pickup, which was not to be until May 31. I paid $1070. I left message for my agent to contact me on Monday, April 28. I was not contacted until Wednesday, April 30. Was given excuse when she tried calling it was a doctors office, when it was actually my employer and she could have asked for me. When I gave her additional items needing to transport, was quoted $900 more. Asked to cancel my service and asked for full refund since I was within the window given. I was not given any direction as to the proper cancellation process. I have left numerous messages and now nobody is returning my calls. There is absolutely no reason for them to keep my money! The cancellation policy is made to be confusing and no phone numbers are being provided.

  

  Business Response

  Date: 05/02/2025

  Cancellation requests must be submitted in writing to ********************************* as clearly stated in all documentation. The system automatically acknowledges receipt and initiates the cancellation process in full accordance with the contract. At no time is anyone instructed to make a phone call to request cancellation.
  
  
  

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23279963
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 05/02/2025

  That email address is not plainly available on the contraband the sales *** did not make it clear that is what needed to be done.  She could have sent those instructions, but instead just said she could not help me while I was struggling to call and speak to someone for further direction and guidance but was being ignored. No reason at all for them to keep my money. Its a scam!

  Customer Answer

  Date: 05/02/2025

  Heres part of the contract

  

  Business Response

  Date: 05/02/2025

  The policy is neither confusing nor being followed by making a call.  Attached is signature from estimate, cancel policy, and the signed BOL.

   

  Moving Solutions Cancellation & Refund Policy  
  Moving Solutions does not charge for cancellations or date changes made over 7 business days before pickup or within 72 hours of signing the Bill of Lading (BOL), whichever is earlier. Cancellations or changes within this period will at a minimum incur fees based on rerouting costs.  
  All cancellation and refund requests must be sent in writing via email or fax and acknowledged.  
  Refund processing fees are non-refundable.  
  Deposits are non-refundable if changes are made after the pickup window starts or a truck is dispatched.  
  Requests must be emailed to ********************************************************. Auto-reply confirmations will be sent, but requests made after business hours (5 PM EST), weekends, or holidays will be considered received on the next business day.
  
  
  
  

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23279963
  
  I am rejecting this response because:
  I contacted the company for cancellation. You have no right to keep my money. You have done nothing for it. It was a 3 days reservation and the move was over a month away. You have no right to my money as you are not providing me any services. Come on!!!!
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 05/06/2025

  I contacted this business within the appropriate time frame to cancel and get my deposit refunded. They are stealing my hard earned money. They did absolutely nothing for me and therefore I am due MY money back. Its not theirs to keep!

  Customer Answer

  Date: 05/06/2025

  I tried reaching out to my *** on Monday, April 28. When we finally got in touch with each other she conveniently said she couldnt get ahold of me due to my number being a doctors office. That was my employer. All she had to do was ask for me. When she quoted $900! more dollars to add items for my move, I requested to cancel both by phone and email!  They make it extremely difficult to understand refund policy. She could have forwarded my request immediately. This is a scam to steal our money!!

  

  Business Response

  Date: 05/06/2025

  If such an email exists, it was not sent to the designated cancellation department. Furthermore, the representatives response clearly directed her to follow the terms of the contract. Her own screenshots confirm she did not adhere to the contractual process and that she received a response, contrary to the claims in her complaint.

  Customer Answer

  Date: 05/06/2025

  I would like a good explanation as to why you deserve MY money? I did my part canceling in an ample amount of time and you are making all kinds of excuses. It would be different if I l caused you and your company some sort of loss. At this point you are thieves making excuses. 

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/6/25 Wired Top Moving Solutions $1243 as a deposit as we were expecting to move some furniture out of state. 1/8/25 sent Top Moving Solutions an email stating that we had changed our plans and were cancelling the order with them for the moving van. 1/8/25 were told it could take up to 30 days to get a refund. Have contacted Moving Solutions multiple times by phone and email since then and have not received any information about the status of our refund. Their receptionist says the same thing every time we call, that she can't give us any information, there is no supervisor or person in the ****************** that she can transfer us to, to send another email. We've sent emails to ******************************** *********************************** ****************************************** ********************************* and the only response is the same automated response from Billing stating that it can take up to 30 days to refund the money, if Moving Solutions decides we deserve a refund. We followed all the instructions in the agreement with Moving Solutions regarding how to get a full refund and it well past 30 days,

  

  Business Response

  Date: 02/24/2025

  You agreed to a process that takes time due to various factors in determining eligibility. The cancellation request was received on 1/10, not 1/8.
  
  The case is being reviewed and in queue.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22980434
  
  I am rejecting this response because: I sent the email to ******************************* and can provide copies that email and of all the later emails sent to Moving Solutions. The January 8th email is attached.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 02/24/2025

  No email exists, we have extensive and complete records of your email communication, your image appears to manipulated.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22980434
  
  I am rejecting this response because: that is totally not true. I also called the moving company that day and spoke with ****** ***** who said she recorded the cancellation. It seems apparent from the complaints I've seen online  about Moving Solutions that this company has a history of negative experiences. 
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 03/06/2025

  Attached are screenshots of my sent emails from January 8th and 9th with the first email on January 8th highlighted. I previously sent a picture of the entire January 8th email. Either Moving Solutions has something seriously wrong with their email system or they are manipulating or manufacturing information. I have no idea how to create fake emails or pictures and am not dishonest, dishonesty is contrary to all my training as a nurse. I have become well aware of how this company operates by the way their employees interact on the phone and their lack of response to any of my calls or emails and know that they have no intention of refunding my deposit even though I followed their instructions. 

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 22980434
  
  I am rejecting this response because:Attached are screenshots of my sent emails from January 8th and 9th with the first email on January 8th highlighted. I previously sent a picture of the entire January 8th email. Either Moving Solutions has something seriously wrong with their email system or they are manipulating or manufacturing information. I have no idea how to create fake emails or pictures and am not dishonest, dishonesty is contrary to all my training as a nurse. I have become well aware of how this company operates by the way their employees interact on the phone and their lack of response to any of my calls or emails and know that they have no intention of refunding my deposit even though I followed their instructions.
  
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/06/2025

  You made these claims to a government official as well, but we did not receive any emails from you on the 8th or 9th. The first email we received from you was on the 10th, and it was responded to the same day. Had we received emails from you on the 8th or 9th, they would have been properly followed up. To qualify, an email must be received and acknowledged. We neither received nor acknowledged any emails from you on those dates. For reference, we have attached our full communication history, including a search across all inboxes, junk, spam, and trash folders.
  
  
  

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 22980434
  
  I am rejecting this response because: it's totally untrue, I am not wasting any more time dealing with this fraudulent moving company and will warn everyone I know about them.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22674475
  
  I have reviewed the business' response and am rejecting it because:
  
  Dear Sir(s):

  Please note that when staff claiming to be employed by ***************** arrived at my residence on the morning of October 13, they had no identifying information with them at all, including but not limited to 1.) hand trucks/dollies 2.) boxes 3.) moving blankets, 4.) uniforms or polo shirts: 5.) identification badges, or 6.) company vehicles. Instead, two anonymous men with a UHaul were claiming to be associated with your company.  When questioned further by my husband whether or not they had the rental agreement for said *****, they admitted that they did not and it was "in the other truck" which "had a flat tire." Federal law requires that proper licensing and Department of Transportation registration must be present in order to transport these types of goods as an LLC over long-distance moves, and these men had none of those requested and required documentation. 

  Additionally,  on the morning of October 13, I called and made contact with Moving Solutions,  who maintained that their assessment was proper and accurate. I had made an itemized inventory in which I had described my possessions numbering approximately 43, including about (but not to exceed) 20 boxes. We then calculated 1700 cubic feet of space required, no less than three rooms in a one-bedroom apartment to be moved. Oddly enough,  I then received an email from MD Transportation estimating I needed 300 cubic feet of space and less than one room to be moved, all before the "movers" arrived. 

  The actions perpetrated by MD Transportation are not an exchange of goods for services, thus being a breach of contract.  It does not matter that the money was spent or what it was put towards; it does matter that I paid for the belongings to be moved and they were not, mostly because of fraudulent practices by a man who is allegedly not an employee at the company anymore. ***************** is still responsible for the actions of its employee at that time, and demanding an extra $1600+ because of altered documents is completely unacceptable, as is the theft of a deposit for services not rendered.

  Sincerely,
  
  **** **********-**********

  

  Business Response

  Date: 12/12/2024

  Hello Ms ************* name is **** one of the **************** ,First we want to let you know that ***** is no longer an employee of the Company and also since we did not move you we do not have a file for you but we did see the Note for your Move .All I can tell you that the $658 that you paid is the deposit for or company and if you read the Cancellation Policy on our Company its said Customer can only received refund 72 Hours prior to the Pick up Or we failed to show up at all.The amount you paid went toward the Rental of that U-Haul and Materials and Payroll .

  You admitted that the crews and you then decided to cancel the Move on site , when that happens you are not liable to any refund since you refuse to let us perform the Move. The Additional Cost was based on the additional Volumes that was Revised by our ******* on Site. The reason why ***** called you many times and said that we will honor that price is because Moving Solutions agreed to paid us  for any additional Volumes or Cube feet that you have on your behalf and you did not respond,

  If you call Moving Solution themself they will tell you that you not entitled to a refund of the deposit you paid us or them since you cancelled the Move when they team arrived ,that is on their contract and ours and that is alsoon are Tariff.If you have any other question please call us at *************.

  

  Business Response

  Date: 12/19/2024

  Thank you for the Response

  The Proper License was presented to you by email and as we said before all our paperwork is done electronically,If you call Moving Solution and talk to them they will themself tell you that a Refund is only eligible if the Carrier don't show Up.The Amount we collected was our Deposit of the pick up and that amount went to Payroll and Moving Materials and Rental of the equipment and the Storage were your stuff was supposed to be going for a week until the trailer make the Delivery.

  No Moving Companies will refund customer that canceled the move on site when the guys is there, that is the policy for all The Carrier in the Moving Industry .As for Moving Brokerage like Moving Solutions i can't speak on that since our Company is not a Broker but an Actual Carrier.

  Our Policy clearly said the only time a customer is entitled to a refund if is we failed to show up and that is not the case here ,you clearly acknowledge that you decided to cancel after we told you that your actual CF Move will increase base on the Space your items .Please read our BOL That you received electronically that day and you can see under the Payment Terms and Condition that we do not refund deposit if customer cancelled the move while the crews is at their house .You refuse to get Pick up and relay that Message to Moving ************************* and they clearly said that you were wrong on that and that themself will not refund you the $1,404 they collected and that you also tried to do charge back on that.

  At this point Ms **** we sorry to tell you that according to our Payment Policy we will not be refunding this amount since it has been spend toward your move in advance (Trucks ,Materials and Tools,Storage and Payroll).We will advise you to contact your Original Estimator Moving Solution and they will tell you that is in line in all the Moving Company Policy if a Customer refuse to get pick up on the day of the Move.

  Thank You for Understanding and if you have any Question or need more Clarity please call our Office at *************

  

  Business Response

  Date: 12/19/2024

  Here Another Proof that you Mentioned that you and Moving Solution agreed that you needed 1700CF Space if that was the Case why then Moving Solution estimated your 3 Bedrooms for only 343CF wish is less that a Storage Unit 5 By 10 by 8feet .

  You needed a 26 Ft Truck to move you full wish is a 1700CF but your estimate was booked only by 343 CF.We will have forward you the Original Estimate that we attached here to you directly and CC the BBB so they can see its not 1700CF but 343CF.

  That is why we did the revised on site and told you that your Move Price will increase due to the items volumes and Space that they will take in the Truck.

  

  Business Response

  Date: 12/19/2024

  Here Another Proof that you Mentioned that you and Moving Solution agreed that you needed 1700CF Space if that was the Case why then Moving Solution estimated your 3 Bedrooms for only 343CF wish is less that a Storage Unit 5 By 10 by 8feet .

  You needed a 26 Ft Truck to move you full wish is a 1700CF but your estimate was booked only by 343 CF.We will have forward you the Original Estimate that we attached here to you directly and CC the BBB so they can see its not 1700CF but 343CF.

  That is why we did the revised on site and told you that your Move Price will increase due to the items volumes and Space that they will take in the Truck.

  Customer Answer

  Date: 12/20/2024

  Complaint: 22674475
  
  I have reviewed the business' response and am rejecting it because:
  

  Dear Sir(s): 

  Thank you for forwarding your copy of the living contract you received from Moving Solutions.  Interestingly, I also received the same document,  which I have attached for your benefit.

  Equally interesting,  all of my belongings fit comfortably into an 800-square foot apartment,  and as you will notice from my inventory, I was not planning to move either my couch or my loveseat, further reducing the load.

  Additionally,  if we contact the men you assert were indeed working for you, they will attest that they estimated the load to take approximately 65 to 70% of a 17-foot Uhaul. A 17-foot Uhaul has a volume of 865 cubic feet (**********************************************************************), and 70% of 865 equals ***** cubic feet.  The estimate by Moving Soultuons was far above that,  but it is better to overestimate than underestimate. 

  As a final point, you may notice that in the Moving Solutions contract, there is the clause that the estimate is binding. The property to be transported may be charged up to and including the amount in the contract but not to exceed it; the only time this does not apply is if the inventory estimate was incorrect.  Conveniently, it was, so naturally your company would want to charge me more.

  The fact still remains that your company took the money for services they did not perform, which they were ultimately hired to do. That is a simple breach of contract. Therefore I am entired to a full and immediate refund.

  
  Sincerely,
  
  **** **********-**********

  Customer Answer

  Date: 12/20/2024

  During August of 2024, I attempted to coordinate a long-distance move for myself from ******** ***** to ******** *****. I eventually settled with a moving brokerage company called Moving Solutions based in ******** and coordinated to move for approximately $2500 in total. They subcontracted *********** named ****************** the actual carrier. We arranged the pickup for October 13, 2024. I was contacted by a man named ***** ***** who said he was the dispatch supervisor, and I was informed he required $658 as a deposit for the movers to show up and begin the move. He would only accept payment by ****** the money transfer company. Through my mother's account, I transferred $658 via Zelle to *****************. On the morning of October 13, two men in plain red polo shirts came to my residence, surveyed my belongings, contacted Mr. **** and Mr. **** contacted me and said he required an extra $1600+ to continue the move. My husband and I surveyed the moving truck, which was a UHaul, and decided to cancel the move. I spoke with Mr. ***** informed him thusly and requested a refund. His workers never touched my belongings. Yelling at me, he rapidly spit numbers at me so I could "do my own math," insisted I "read the contract" and refused any refund when I quoted it to him. He called me several times over the next few hours, refusing to speak with my husband or myaunt, who was helping me financially with the move. I answered his call once that evening, and he said his company had chosen to honor the original estimate after all. He then called me 18 times over the next two days. Upon further consultation with my aunt, I blocked his phone number.

  

  Business Response

  Date: 12/20/2024

  We are not ************************  

  Customer Answer

  Date: 12/26/2024

  Dear Sir(s): 

  This case relates to an an earlier filed one about MD Transportation based in *********, ********* 

  Pleae find attached multiple screenshots of estimates I recieved from Moving Solutions, who contracted out to ***************** to physically do the long-distance move I required for *******, ***** to *******, *****. Additionally, please notice that 1.) There appeared to be no fixed price on the "binding" estimate for which I was charged an extra $500 dollars for; 2.) Websites for which I was looking at the contract constantly kept changing (**************************, *******************************, etc); 3.) I would receive more than one estimate from Moving Solutions in one day; 4.) After speaking on the phone with a person by the name of ******* on the phone, my aunt and I asked for a receipt of money already paid and we were met with a cagey answer and essential refusal to provide one [please see included text message]. "*******" would not respond to me afterwards. 

  After the "movers" from MD Transportation showed up at my residence on October 13, 2024, I called customer service at ******************** to attempt to rectify the situation and spoke to an extremely rude woman with a strong New York accent. She informed me that if the estimate of the movers differed from the estimate on the paperwork, I could either provide the extra demanded cash or leave my belongings. I asked to speak to a supervisor, she claimed to be one, and abruptly hung up on me. I chose to cancel the move rather than be scammed.

  I assert that Moving Solutions and MD Transportation are in cahoots to both create scams and commit theft of both money and/or people's belongings when people have no other alternatives. 

  Sincerely,  

  **** **********-Fitzgerald 

  Customer Answer

  Date: 12/26/2024

   
  Complaint: 22674475
  
  I am rejecting this response because:

  
  Please view the previous notations I have sent earlier this afternoon.  

  
  Sincerely,
  
  **** **********-**********

  

  Business Response

  Date: 12/26/2024

  I do not know how to respond to this, you are sending payments to another company and complaining to us.

  Customer Answer

  Date: 01/04/2025

   
  Complaint: 22674475
  
  I am rejecting this response because:
  Dear Sir(s):

  Please be aware that I am working on acquiring the payment and transaction history submitted to Moving Solutions by my aunt, ***** ******, who is included on the contract originally drawn up by Moving Solutions. I was the one to ultimately sign the document. 

  Please stand by; I respectful ask for a continuance (a small amount of time) while we track down this information.  

  Sincerely,
  
  **** **********-**********

  

  Business Response

  Date: 01/07/2025

  What in the world is going on.  You booked a move, you paid the carrier in line with the Bill of Lading.  You are confusing me.

  

  Business Response

  Date: 01/08/2025

  As outlined in the contract you signed, payments are non-refundable under the following conditions: (1) 72 hours after signing the Bill of Lading (BOL), (2) within 7 business days of your scheduled move, or (3) once a truck has arrived at your location. In this case, all three criteria were met.

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22674475
  
  I am rejecting this response because:
  

  
  Dear Sir(s):

  Please note as evidenced in the images submitted, the move was cancelled. It is noted in the system by ***************** as "CANCELLED." As provided by Florida Statutes Title XXXIV, Ch. ********, "Cancellation occurs when either party puts an end to the contract for breach by the other and its effect is the same as that of "termination" except that the cancelling part retains any remedy for the whole contract or any unperfomed balance." ***************** acted as a subsidiary of Moving Solutions and its "failure" to notify Moving Solutions of the cancelation is its fault.Also, as I noted in the original complaint filed in December, I had attempted to notify Moving Solutions of the situation the time of the arrival of the truck. Again, there individuals who arrived neither carried nor could produce any type of identification, documents or proof that they were in any way, shape or form affiliated with MD Transportation or Moving Solutions. As evidenced by the call log submitted, there was one call made to Moving Solutions for a duration of one (1) minute, when I was rudely dismissed by a woman who claimed to be a customer service supervisor, and then abruptly hung up on.

  The Moving Solutions representative who previously responded to this claim alleged a *****% satisfaction rate with the handling of  long-distance moves. In fact, there are no fewer than forty-six (46) separate complaints lodged about Moving Solutions with the ************************ that have been displayed on the BBB website since 2023. Moving Soultions currently has an alert put out by the Better Business Bureau for a pattern of customers being overcharged and and ********************' refusal to refund them. Interestingly, this is exactly my complaint!

  Moving Soultions alleges that they are entitled to the sum of money my aunt, ***** ******, and I paid to them because the three policies in the contract I signed were met. While I agree that the three policies were met, the contract Moving Solutions vehemently insists on was breached. An exchange of goods (money) was to be made for their services (a long-distance move). They did not perform. Quite simply, they cannot have both. 

  I demand a full, complete, and immediate refund, as well as damages to cover the costs of having to house my belongings in a storage unit indefinitely, plus the cost of a second moving company to move them there, until a more suitable solution may be found. Moving Soultions, MD Transportation and its employees should be ashamed of themselves for orchestrating such an abominable sheme on my husband, a disabled veteran who then served his country as a police officer and firefighter for thirty (30) years and myself, his new wife, who had been married for less than two weeks.
  

  Sincerely,
  
  **** **********-Fitzgerald 

   

  

  Business Response

  Date: 01/10/2025

  Moving Soultions alleges that they are entitled to the sum of money my aunt, ***** ******, and I paid to them because the three policies in the contract I signed were met. While I agree that the three policies were met,

   

  the contract terms were met, you are not entitled to a refund for any reason.

  Customer Answer

  Date: 01/19/2025

   
  Complaint: 22674475
  
  I am rejecting this response because:

  Dear Sir(s):

  Reiterated: the contract was cancelled due to rejection of the goods/conditions upon inspection, as is buyers' right stated in FLA. STAT. ******* (2024), "If the goods or the tender of delivery [in this case, the movers and their equipment, including but not limited to any dollies, moving blankets, boxes, braces and the moving truck itself] fail in any respect to confirm to the contract, the buyer may (a) reject the whole(,)" thus rendering the contract NULL AND VOID. ** inabilty to identify either the men who claimed to associated with MD Transportation or Moving Soultions, their equipment nor their transportation (U-Haul) without any documentation is completely unacceptable. Moving Solutions can name as many policies or conditions as they wish in the "contract," but without proper elemental foundation, it fails the test to stand independently, meaning there was no contract in the first place. The legal conditions required to make this "contract" were therefore not met and it is UNENFORCEABLE, i.e. one does not focus on tying a pretty bow on the curtains when one's house is on fire. Legal professionals make their careers studying the elements of what forms enforceable and nonenforceable contracts both in and out of the courtroom. Names such as ****** Day ******** and **** Bader ******** should ring a ****.

  Reiterated: I had attempted to notify Moving Solutions itself that the move had been cancelled, but was hung up on by a female customer service representative presenting herself as the supervisor. I would be delighted to inform the company in writing, however, any and all communications from Moving Soultions representatives continued to come from differing websites and go to a generic email box: *******************************; ************************, **************************; and ***************************** which is signed by people simply known as ***** and later *****. Moving Soultions, acting as an incommunicative, ignorant and then invisible company has rejected my attempts to inform them personally that the move was cancelled. 

  MD Transportation, however, acting as a subsidiary of Moving Solutions, was fully aware of the cancelation and had it in their system. If they failed to report it, it is their oversight and responsibility.

  Note that if one refers back to the "contract" provided to me, Moving Solutions is not mentioned at all. A company named DCZ Logistics is named repeatedly in the contract, which, after some research, appears to be an alternate name Moving Solutions, a.k.a. Top Moving Solutions, a.k.a. DCZ Moving appears to operate under. This entity seems to use these names interchangeably and at will. In the individual sector, these are known as "aliases" and individuals generally use such names to cover up illicit behavior. Using the same techniques in the corporate world is not unheard of.

  Reiterated: I request and require a full refund of any and all monies paid to both Moving Solutions and MD Transportation in expectation and consideration of this move that was cancelled due to the shortfalllings of individuals who claimed to be employees of the aforementioned companies. Additionally, I seek damages in order to pay for my belongings to be in a storage unit indefinitely until another option can be found and for the services of a local moving company to move my belongings to that storage unit.
  
  Sincerely,
  
  **** **********-**********

  Customer Answer

  Date: 01/21/2025

  Greetings: 

  Due to the dissatisfactory response of the response of Moving Solutions, I wish to proceed to mediation. 

  Thank you. 

  ***** **********-Fitzgerald 

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had selected this moving company on line and was told how the payment was to be made. I was given direction to send my deposit by check trough my phone taking a photo in which i did. but was also told if i needed to cancel at any time before the due date of my move I was able to do so. I had did some research about this company and the write up about them was not good. called and spoke a a Mr ******* ******** to cancel and was told by him that I would get my refund in about 18 days. 18 day have passed and did not receive any refund. I made many many phone calls to this Mr ******** and never got a response . Sent him many e-mails again no response . They took my money and did not render any service to me

  

  Business Response

  Date: 12/09/2024

  You scheduled a move for November ***** and later sent an email on December 3 without any message in the body. We responded promptly, but you did not follow up. Despite multiple attempts to reach you, you have been entirely unresponsive and are now filing a complaint.
  This situation highlights why we require depositsto safeguard against losses incurred from unfulfilled commitments. In fact, the costs we incurred on your job exceeded the deposit amount. By failing to honor the agreement, you have caused unnecessary disruption and expense.
  We encourage you to approach this matter constructively and reach out if you wish to resolve it amicably.

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to ***** ******** through Moving Solutions on September 18th to have our things moved from *************, ** to ************, ** in late November. ***** said if I changed my mind and wanted a refund, I could submit a refund request by November 8th and receive a full refund. After many attempts, calls and emails, to reach Moving Solutions for a refund I finally received a response on November 6th from ***************************** stating they sent the refund request to the billing department. I have made multiple attempts to reach the billing department to receive information about my request and all Ive received back is an automated email, no reply with information about my refund. Today marks one month since my request was submitted and *** still received no refund and no response. It explicitly states in their email that it could take up to one month, so I shouldve heard something by now. I have emails to prove my many attempts of communication that have been ignored. I just need my refund of $1,105 back ASAP. My move number is *******, authorization ID is ******** and invoice ID is 7159.

  

  Business Response

  Date: 12/06/2024

  A check was mailed to the pickup address on November 14, 2024, well within the time frame specified in our contract. If you prefer to collect the check in person, we can void the one that was mailed.
  We have communicated with you on multiple occasions regarding this matter. While we understand your frustration, filing a BBB complaint is not a constructive way to resolve this issue, in our opinion. Please let us know how you would like to proceed. Thank you.

   

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22649826
  
  I am rejecting this response because:

  I havent once been notified of a check sent to my previous address. I have spoken to many people through Moving Solutions and nobody relayed this information. Again, I have the emails saved to prove this. I have not received the check and would like the previous check to be voided and a new one sent to the following address: 

   

  *******************************************

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 12/06/2024

  Its important to provide proof if you moved locations without notifying us and subsequently did not receive the mail we sent. Continuing to pursue your complaint under these circumstances appears unreasonable and counterproductive. 

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22649826
  
  I am rejecting this response because:

  Again, I tried to get information from your team about my refund and nobody responded. I wasnt notified that my check was sent out and havent received one yet. Given that all mail from the previous address was forwarded to my new address, I shouldve received it by now. I am happy to send proof of my new address so I can receive the refund Im expecting to receive. 
  Also, I just spoke to ****** through **************** at ******************** and she informed me that Moving Solutions will not send me a check until I remove the complaint from Better Business Bureau. This is coercion and not only is it unethical, but its also illegal. I expect to receive my refund immediately to my new address. 

  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 12/06/2024

  I received an email with the following refund contract from Top Moving Solutions a few hours ago. As you can see, they are trying to coerce me into taking the review down by stating they will not give me my $1,105 back unless I take the review down and commit to not posting a negative review in the future. Note whats highlighted in the document. I will not agree to these terms. Also, one of their managers cussed me out on the phone earlier today and attempted to claim I am not eligible for the refund, even though they claim they sent the refund by check in November. (It doesnt add up that they wouldve sent a refund Im not eligible to receive.) I have a full recording of this conversation. 
  
  

  

  Business Response

  Date: 12/09/2024

  The client is ineligible for a refund under the terms of the contract. However, we offered a refund contingent upon her closing her complaint positively. She declined this offer and chose to proceed with the complaint.
  For reference, the attached documentation confirms her scheduled move date as September 18. She has stated that she canceled on November 6, which exceeds the allowable cancellation period. The cancellation policy is also attached for further clarification.

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a deposit to them for moving home for $2995. and ******* ***** informed me that if I changed my mind for any reason I would get a refund. I kept in contact with them and told them I was not ready to move yet. That was no problem with them. I decided to stay here instead of moving back home and have attempted to speak with ANYONE but always got sent to M. Scotts voicemail. Then I find out the ONE time I got customer service that *. ***** is no longer with the company . I explained my situation to them and told me that one of the salespeople would be in touch with me that afternoon and of course that has never happened. I have called numerous times since and STILL get ******* Scotts voicemail who no longer works for them!!! I want my money back!!! Thats a lot of money to just let someone have for doing nothing!!! Please help me. Thank you!!! I have been dealing with this for 2 years now. Every time I contacted them it was ok to take my time about moving. I would like customer service to resend a copy of my order also. That hasnt happened yet either. Again please advise me or please try and help me out with this issue!!!! Thanks so much for your patience and time!!!

  

  Business Response

  Date: 10/04/2024

  We have no *. ******* in our system, nor *. *****.