Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company quoted a price and took $1200 down payment. Then doubled the quote and refused to refu d down payment. I filed a complaint within one month but got no response from you or anyone.

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally quoted under *****, and when I asked for in person estimate they said they over account for the total number of boxes so they assured me that if the box count and size matched what I told them the original quote would stand. What a BAIT AND SWITCH. I called them every week up to moving day to make sure with my box count I would be fine and was assured that was the case. Then the mover shows up (keep in mind they contracted it out) with a trailer twice the size I was told they would bring. So it felt fishy. Then as they are half way loading my things Im told that Im over my allotted space and in order for them to continue loading I have to pay the difference with final destination. So I call them and they tell me the movers will off load my items unless I pay OVER ****** dollars. TRIPLE THE ORIGINAL QUOTE. The moving company on site said good thing I brought this extra long trailer. So basically I was bent over a barrel, because I sold this house and had to move accross country. Thinking this would be the worst of it. It wasnt until after 3 months of calling and asking where my stuff is they said didnt you read the contract,? Even though we called you and asked when your availability for delivery is, we dont start our delivery window until then. Which is typically 2 months. So my stuff sat in a warehouse in ******* not temperature controlled in 100 plus degree heat and got crapped on by birds. Then when I file a complaint with final destination because they destroyed our **** dollar hutch as well as a lamp, tv stand, couch, and recliner: they offer 5 mgb of storage to send them photos of the damage. Then after compressing the c*** out of the file and waiting for reimbursement for damages that they said were calculated by the lbs (ie 400 ************* hutch) they offered me 90 bucks as reimbursement. Quoted ****, took 1****, wanted to pay me 90. Thats just bad math. Stay away, and I hope they go under or get arrested.

• Initial Complaint

  Date:02/25/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wouldn't use this company again. There's no recourse for the moving company canceling a move. They were suppose to move me and ended up canceling at 9:30 pm the day of the move because they demanded 3k in cash, over my estimate provided by Final Destination Movers, despite being 5 boxes fewer than planned. I would like to point out that any woman asked to go to an ATM at 9:30 at night with two men who won't share their names? Fishy at best, terrifying if you're a woman. The manager of the moving company canceled when I said *************************** said I could pay with a credit card. They tried to get me to sign some 100$ a day storage fee and a contract without reading it- 15 minutes before the move.Final Destination Movers is a quickest way to pay someone to steal your things. Best case scenario, the incompetence will cause you to lose your home and goods. Worst case scenario, this is an intentional scam. I think the reviews speak for themselves. I'm out 789.64$ for a move I will never make. And at a loss for about 4000$ in goods I had to leave behind. This business is excuse after excuse. I was on the phone the entire day of the move with *** and the movers showed up at 9:30 pm at night. Wow. Truely one of the worst ways I've been scammed. This business operates on a boiling frog strategy.I've lived through a **** and a house fire and a sick parent and sexual harassment and wow. I would never scam someone this way. I've prayed three gaelic curses and they always come through. May misfortune be at your doorstep. May your conscience be as heavy as the dent you left in my wallet. May your relationships with your spouses be as impassioned as two accountants drinking a ************************* going over your last years taxes. I wish constant misfortune at your door and herpes.I'll have you know my gaelic curses come true. They have every time. They are prompt and efficient and show up for their moving date. May your karma be heavy.

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, Nov 17, 2021, I hired Final Destination Moving and Storage to move me from ** to AL after I was informed I would not be able to get a U-Haul truck I reserved. I received a call at work on November 17 prior to signing the contract. I asked and was told I would be provided a 26' truck for my move. I was also told they would move me on Sat., Nov 20 with a back up of Mon., Nov 22. I was moving to help care for my mom after a surgery injury. She had fallen many times and they were to the point of having to hire someone. I wanted to be there to help her for Thanksgiving since family she had not seen in some time was visiting and she was unable to cook. Sat., the 20th as well as Mon., the 22 came and went, I contacted the company as I was not contacted with an update in plans. I was contacted the middle of the following week with an expected date that week. The company was informed I had items in a home I was staying in temporarily as well as a storage unit. They were informed the storage unit was an 8x15 approximately filled to 75% high as described by the person who called me. A team showed up at the house first to move my items. It was then I learned my items were going to be loaded and unloaded multiple times which I was led to believe my items would be taken directly to next location. It became a battle as the moving broker began lying to me stating it would not be but the movers assured me it would be stored. Many heated conversations occurred. The final straw was finding out I was only getting a very small portion of a 26' truck, not the whole truck. I then knew I had been scammed and it would have cost many thousands of dollars more to move my items. The company stated I refused service and refused to refund my deposit. I did not refuse service, they lied to me numerous times. This has been the first chance I have had to deal with this issue and will be the only option before taking them to court. Their choice. Job #F7976728

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In may 2022 I booked a move with final destinations and storage. From ***********, ********** to ******* *********** they took a deposit.$1075.47 in the signed contract for this job. It said if jobs not completed. Do you want a refund it would take up to a year for a refund. When I called back, finally got through they told me I can have a credit towards future moves.

  Business Response

  Date: 01/26/2023

  We appreciate our customers' feedback, as a company, we are always looking for ways to improve our services.
  In response to their complaint we would like to address the following:
  On 5/2/2022 the company secured a position on our calendar and provided them with a Binding Moving Estimate, which was acknowledged, signed and returned, prior to accepting a deposit of $1,075.47 to secure a position on our calendar.  (Attached is a copy of the signed Binding Moving Estimate.)
  Long Distance Moving is a service we provide to our customers and in order to execute the move, our company utilizes authorized FMCSA ********************************************* ***** carriers. In fact, policy states, Please note that Final Destination Moving and Storage is a properly licensed interstate Broker.  Final Destination Moving and Storage is not a ***** carrier and will not transport an individual's household goods, but will coordinate and arrange for the transportation of household goods by another FMCSA authorized ***** carrier, whose charges will be determined by its published tariff.  All estimated charges and final actual charges will be based upon the ***** carriers tariff which is available for inspection from the carrier upon reasonable request. In acting as an interstate broker, Final Destination Moving and Storage is not responsible for any acts or omissions of the ***** carrier or its employees or agents. Customer agrees to exclusively pursue the ***** carrier directly for all claims for property damage, including without limitation, any claims of damage to property, lost or stolen goods, delayed pickup or delivery, actions of estimators, drivers, packers, or movers, or other types of claims.  Estimated price does not change unless the order has additional services, additional items to be moved, or additional weight or cubic feet to be moved which are not listed on the estimate along with packing services, materials, and unpacking services at an additional charge and are only included in this estimate if the services are specifically listed on the services section of the estimate.  
  We strive to accommodate customers arriving within the requested window for pickup and delivery, however, due to unforeseen delays, no promises can be made. In fact, the Binding Moving Estimate policy makes clear "All pickup, load and/or delivery dates are only estimates and are not guaranteed. There are absolutely no guarantees made, expressed or implied regarding pack, load and/or delivery dates."
  After careful review of the account and our cancellation policy, the company has concluded we not only stayed in communication with the Customer, but that we have executed our end of the Estimate.  As mentioned above there are no guarantees made, expressed or implied regarding pack, load and/or delivery dates as any unforeseen delay can occur.  The Carrier ran into an unforeseen delay and our **************** team kept the Customer updated of the delay.  Per our notes on 6/26/2022 our **************** team reached out to the Customer and there was no answer and had left the Customer a voicemail.  The Customer never returned our call until 1/20/2023.  The Customer is entitled to a 12 month credit that was explained to them on 1/20/2023.
  Thank you for your time and attention to this matter.
  Final Destination Moving and Storage LLC
  
  

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 18869685
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 02/09/2023

  They were absolutely rhorrible to me. After they got a deposit from me to move me. 
  The way they handled their business. The way *************************** told me to quit calling.when I wasnt picked up for my move. They blocked me from emails. They blocked my phone numbers from contacting them. I do not accept their offer to move me in the future because they are permanently closed as the website states I will never move again, they didnt perform their job. I deserve a refund for the deposit.$1075.47