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Business Profile

Moving and Storage Companies

A Better Way Moving And Relocation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for A Better Way Moving And Relocation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Movers arrived over 5 hours late after multiple excuses with only 2 drivers & no loading help. Immediately started saying that many things were going to cost more even though what they mentioned was all incl in contract. Dispatcher claimed ignorance about the inventory list, ************* I sent. Didn't know about any conversation I had about packing, large items etc. Racist & offensive remarks were made about white women expecting others to pick up slack for free & he was going to make sure that didn't happen. Then they said I needed another truck for another $10k. Remarks ongoing about white women & white b****** this & that. only would load things in boxes. Shoved & kicked other stuff out of the way knocking things over etc. Dispatcher said to fulfill the move I had to pay all extra fees & for extra truck. I said take the things off the truck already loaded & get off my property. ***** said he was taking my ********* wouldn't get it back until I paid all fees & charges in full. As he tried to close door & push in ramp I jumped up on it even tho He tried to shove me back off and I called police. While I was on phone with police dispatcher, ***** threatened me, said I was lucky he was working or he would take me out. That I deserved to be cold-cocked and put down. He said he should do it anyway because he was said I assaulted him so he should take me out anyway. Cops arrived and made him open the trailer. ***** told cops he wanted to be paid extra in cash if he had to unload. I called my ************** helped me unload (it was the "mom's attic" part of a u-haul truck & about 2-3 linear feet). Once unloaded the cops told them to leave my property and not return. I do have a police report of the incident. This was many things...breach of contract, scam, extortion, threats of bodily harm, complete & total lack of professionalism etc. I paid $5,751.00 deposit. I want a refund of the deposit but they won't take my ************** bounce back.

    • Initial Complaint

      Date:09/04/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company raised prices throughout the process of our love after agreeing on a set price. These raises included extra fees for express delivery (our things have yet to be completely delivered), fees for a large dining table (ironically one of our missing items) as well as payment for everything up front with checks to the owners personal account instead of to the company. Despite all of this, we never received all of our items and certainly nothing was express. The items that were delivered such as mattresses, benches and box spring all are damaged beyond utility. The owner has only argued with us and threatened to hold our remaining furniture hostage (which he alleges he has now found) should we not drop our dispute for part of the payment with credit card company. We simply want all of our items back and we have no problem dropping the dispute. The owner states there were 60 boxes when we have a contract that shows there were 80 (we were charged additional for this as well). There is no approachable solution between customer and company.

    A Better Way Moving And Relocation is NOT a BBB Accredited Business.

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