Complaints

This profile includes complaints for Leosource Insurance Agency LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Leosource Insurance Agency LLC

  4701 N Federal Hwy Ste 445 Pompano Beach, FL 33064-6593

• 

  Leosource Insurance Agency LLC

  5100 NW 33rd Ave Ste 140 Fort Lauderdale, FL 33309-6362

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter is 29 and completely blind. Shes also a cancer survivor. She was working for the state and had health insurance. She lost her job and was looking for another insurance bc cobra was way too expensive. She talked to Leosource insurance who assured her that all of her ** needs would b met. She had speciality drs. He assured us there would b no problem. All of her appointments were canceled bc of this insurance. And now my daughter is without insurance. We called the for reimbursement. While they cancelled her policy they were very rude and unapologetic. We r requesting that she b reimbursed for 2 months that she has paid. All of her doctors will not even entertain the idea of seeing her w this insurance. They told the both of us that they checked her providers and all was good but thats far from the truth. So now she has no insurance and she cannot see her drs either. ******* paid about $350 per month. She was scammed! I also talked to them and they told me the same thing. Pls give me guidance as to what to do.

• Initial Complaint

  Date:05/08/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is 100% a scam. They keep hanging up on my face and charging me money for insurance that doesnt even exist. They dont let anyone verify the insurance before the 30 day cancellation. And then hang up on your face when you ask them. The customer service representative *** ********* is the worst customer service supervisor in the entire planet if he cant deal with angry and frustrated customer. He would rather just argue with you about other insurances, being a scam and not his own. Im sure they will come back with a smart scam like answer to have their own back. Dont believe anything that they say, and dont sign up with any insurance.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my deep dissatisfaction with the service I have received from your agency regarding a recent policy I signed up for, which was misrepresented and mishandled at multiple levels.I initially enrolled in what I was led to believe was a legitimate insurance policy. However, I later discovered that what I actually received was merely a discount card something that was never clearly communicated during the enrollment process. Upon realizing this within a week, I contacted your office to cancel the policy. I was told at the time that I had 30 days to cancel and would receive a full refund.The policy was indeed canceled, but no refund was ever issued. When I followed up, I was told that the refund request had never been processed. The representative I spoke with was not only unhelpful but also rude and dismissive, placing blame on upper management for the failure to act.After multiple calls and further frustration, my issue was finally escalated. I was again promised that a full refund would be issued within 7 days. That refund has still not been *********** make matters worse, I am now seeing an additional charge on my account for the same policy that was canceled and for which I was already assured I would be refunded. This is unacceptable, especially given that I also hold another active policy with your agency.I demand the following actions be taken immediately:A full refund of all charges related to the canceled policy.Immediate reversal of the recent unauthorized charge.Written confirmation that the policy is fully canceled and no further charges will occur.If this matter is not resolved promptly and to my satisfaction, I will have no choice but to escalate the issue further, including filing a complaint with the Better Business Bureau, my states insurance regulatory authority, and seeking legal counsel if necessary.I expect a resolution within 7 business days from the date of this letter.

  Business Response

  Date: 05/19/2025

  Hello ****

  Thank you for reaching out regarding this matter, We have issued you a full refund regarding the matter please allow 5-7 business days to receive the monies back to your original form of payment. We will look into this matter internally to see what miscommunication could have occurred. Thank you again

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ******** told me my ******* would be covered and it was not. Also they didn't cover a bill i had from October of 2024 which i now owe ************. That bill is almost $6K ******* ******** lied over and over.I almost died with a blood sugar of almost 700 because he lied and didn't cover my *******

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bad business, wont let you cancel their service and will continue to try and charge you. Will lie and tell you everything was cancelled but wont cancel anything.

  Business Response

  Date: 04/21/2025

  Hello ***** *****,
  Were sorry to hear about your experience. Just to clarify, your service was cancelled when you called on April 4th, and the plan was fully refunded as well. We're not sure what the issue is, but wed be happy to look into it further if needed.
  Call us anytime at **************.
  Thank you!

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this business in February of 2025 seeking short-term health coverage. I was given a quote amount, but was told I needed to provide my credit card information to receive the full quote so I could review the details. That seemed like a red flag, and I shouldn't have done it, but I needed to get coverage for my family. I was explicitly told that I would not be charged unless I called back and authorized the charge.That was not the case. Later I received an email stating that I had been charged, even though I never spoke to anyone at the company again. I called multiple times to have the charge reversed, which they said they would do, but did not. I ultimately had to go through my credit card provider to have the charge reversed. The company continued to call and ask what they could do to earn my business, which I told them not to call me again.Then today, they charged me again! This company is an absolute sham. Do not do business with them under any circumstances!

  Business Response

  Date: 03/20/2025

  Dear ****,
  Thank you for reaching out to us. Id like to clarify a few points regarding your account.
  You purchased the policy and electronically signed the agreement on February 14, 2025. All related documents and details about your policy are available for review in your member portal.
  Regarding the refund, we processed your request and issued the refund on February 25, 2025, as you requested. We are unsure about the new charge that appeared today, as it does not seem to have originated from us.
  We find your accusations of the company being a "sham" a bit surprising, especially considering that weve provided all the requested documents and have addressed your concerns promptly. However, if you ever need assistance or have any questions, please dont hesitate to give us a call. Were here to help and ensure you have a positive experience.

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23089765
  
  Per my original message, I acknowledge that you refunded the original charge.  My problem is with the new charge. I understand that you're denying that it came from you, but it came through one month (to the day) after the original charge, is for the same amount, and has the same line item description on it.  
  
  So help me understand how it's not from you.
  
  And I'm sorry that you don't like the use of the word "sham", but any company that states they will not charge your account, then does so anyway, isn't "better" just because they refunded the amount (over a week later after several phone calls).  You're simply not stealing.  And then you did it again... and now you're saying it's not you.

  If that's not a sham, then tell me what word you prefer.

  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/20/2025

  Dear *******,
  Thank you for reaching out and sharing your concerns again.
  Regarding the new charge, we have thoroughly checked our system, and it does not appear on our end. It might be helpful for you to contact your bank to trace where the charge is coming from. They should be able to provide more detailed information about its origin.
  As for the issue of charges, please know that we have an electronic document that you signed, This document confirms your consent to be billed, and you can review it at any time in your member portal.
  I hope this helps clarify the situation. If you have any further questions or need assistance, feel free to reach out. We're here to help.
  Thank you for your understanding.
  Sincerely,

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23089765
  
  I am rejecting this response because:

  I have contacted my credit card processor and they have confirmed that it's the same entity that charged me last month, which was you.  So it's interesting that you continue to say it wasn't you.
  
  And regarding your statement that "you have an electronically signed document" - I know you do... and I acknowledged that.  As I stated previously, the problems with my interaction with your business began when your agent assured me that I would not be charged after signing that document until I re-engaged and confirmed with your team that I wanted to move forward.  So, to be clear, your team misrepresented what was in that massive legal-ese document.
  
  Of course, you are legally correct... I signed the doc.  But that doesn't change the engagement with your representative, who fully lied about what was in the doc.

  You are clearly not interested in resolving this appropriately.  I will take this up with my credit card processor, as I did the last time you did this.

  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called spoke to 3 different peopl a young lady ( ********) another gentleman who didnot give me his name ( suppose to be a supervisor), then spoke to the "CEO" called himself ****. **** came on the phone immidiately palce me on hold after he got my name. I was on the phone 3 times with these 3 samw individuals today; last time I called I was on the phone for 36 minutes (screen shot of the phone) it was as if they were waiting for me to hang up. **** litteraly laughed in my in my face told me that his agents had signed me up with 2 plans of which were exactly the same. Told me as he laughed on the phone that I had made an " uneducated decision" and would not give me refund for one of the plans eventhow he admitted of signing me up for 2 of the same exact plans. I told him I would dispute with my **** company. And he sai dgo ahed that he did not care.

  Business Response

  Date: 03/20/2025

  Dear *****,
  Thank you for reaching out to us. After reviewing your account, we would like to clarify that you currently only have one plan with us, which was canceled on the same day you requested it, March 19, 2025. Additionally, we have one electronic signature on file that you signed for this plan. We are not sure what may have caused the confusion, and its possible you may have signed up for another plan through a different agency.
  We sincerely apologize for the long hold time during your calls and any frustration this may have caused. If you have any further questions or need additional assistance, please dont hesitate to reach out. We are here to help.
  
  

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted a one time monthly charge to process my policy. When I reviewed my bank statement I was charged more than the $50. When I called to speak to someone about a manager named **** denied my refund and the person I spoke was unprofessional and said they could cancel the policy but not refund me. This company is very unprofessional, and misleading in their practices. I'm seeking a refund of the money I didn't authorize.

• Initial Complaint

  Date:02/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought health insurance called multi plan from agency -Leosource Insurance Agency LLC My insurance started on September 1 I was calling Leosource agency multiple time to request from them for information about my health coverage.Each time I called they gave me different information and was very unprofessional and rude on the phone.I went to my wellness visit on October 1 which I was still insured on that time .I made sure my primary care is in network which they told me she is .After Leosource agency gave me a lot of different false information I did not feel safe to stay with the insurance since I didnt feel its a legit company.I requested to cancel my insurance in the end of November they gave me a hard time to cancel my insurance telling me I cant cancel my insurance. November 22 they canceled my insurance.And they dont want to cover me for the days I had my insurance active on October 1 for my wellness visit which was in network and supposed to be covered.They are telling me that I can no longer call them or ask them any question.I need help please.

  Business Response

  Date: 02/06/2025

  Thank you for reaching out and sharing your concerns. I sincerely apologize for the confusion and frustration you've experienced while dealing with Leosource Insurance Agency. We aim to provide a smooth and supportive experience for all our clients.
  Regarding your policy, Id like to clarify that your insurance was canceled when you called us to request it, and your last payment(payment of October) was also returned to you. I see that you felt uncertain about the coverage and the information provided.
  If you have any other questions or need further assistance, please dont hesitate to reach out. We want to make sure this situation is resolved to the best of our ability.
  Best regards

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Chia Sticker

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 22905102
  
  I am rejecting this response because:

  Still waiting for them to cover my ** visit which they didnt do yet .

  
  Sincerely,
  
  Chia Sticker

  Business Response

  Date: 05/27/2025

  Thank you for reaching out and sharing your concerns. We understand your frustration and apologize for any inconvenience you experienced.
  We want to confirm that, as you requested, all payments made for your health insurance policy were fully refunded. You have received a total refund of $1,293.75, which represents the entire amount paid during your coverage period. All related documents are available in your member portal, and if you need any assistance accessing them, please dont hesitate to reach out.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I think I have been scammed by this business. I purchased a health insurance policy through this company last February of 2024. It was called My Choice High. I was told that all my doctors were in network, which was a LIE! Every single doctor I provided my insurance card to said they had never heard of the ************** dont accept the insurance. I ended up paying out of pocket for every visit. I paid over $1,500 a month for a policy that didnt cover anything. I have medical bills that need to be paid because they didnt pay anything. I have paid them close to $16,500 dollars for absolutely NOTHING! Now that its open enrollment in **********, I decided to shop other policies. I found a better policy through ******. When I went to cancel my insurance plan the first representative harassed and argued with me. She was very rude, very unprofessional, very demanding. She wanted to know why I wanted to cancel. She wouldnt accept my cancellation request. She just kept arguing that I shouldnt cancel. Then she got a male on the phone who also continued to harass me even further. He was even worse than her. Again, he was not accepting my request to cancel. I couldnt believe it. I was nearly in tears. I ended up adding my husband to the phone call, and thats when the male representative changed his attitude. He respected my husband more than myself, a woman. He was trying to walk all over me. He said I should receive a cancellation email within 2-3 days. Im afraid at this point the cancellation isnt going to go through and theyre going to try to charge me again for the following month. I feel as though I was completely scammed. This company took so much money from me and didnt do what they promised. They promised the policy would cover so many things that it didnt! Now Im left with more debt from medical bills and $16,500 spent for nothing. I am seeking justice! I feel theyre scammers. I see other reviews all over from other people that feel the same.