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Business Profile

Debt Relief Services

Debt Solution One LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a copy of my credit report from an application I submitted for housing.It shows multiple accounts as past due for somewhere around $3000 combined....I paid off my debts for the last years and final payment was in October of 2023. I am not understanding why this is reflecting improperly.I would like a call as SOON as possible regarding this.In addition, your business address shows up as a residence for myself which is also inaccurate.

    Business Response

    Date: 05/24/2024

    We have spoken to ******************** and were able to address her concerns.  Unfortunately, we are not able to assist with credit report disputes but we discussed the process to negate the information via the credit reporting agencies or by speaking with her creditors. We are sending her copies of her settlement letters for the 10 accounts that were settled while in our program and requested her bank to send her account statement. While on the phone, the client looked at the credit report and stated that it does show zero balances, but is seeing past due.  ******************** was happy with our explanation and the proactive steps taken to send her the pertinent information. We informed ******************** to please contact our customer services department if she needs any further assistance. 

    Thank You

  • Initial Complaint

    Date:10/13/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company uses deceptive practices. I have been dissatisfied with their service for some time and when I inquired as to what would happen with the settled accounts if I terminated their services, they told me that if i terminated their services, that all of the settlements they had worked on would be null and void. They recently made an error that caused one of my accounts to go in to default, in August 2022 and until now, they have been telling me that they had to renegotiate the settlement. I contacted the creditor myself and it turns out that they filed a cease and desist letter to prevent the creditor from speaking with me about my own account. I had to terminate the relationship after DSO refused to provide me with the information pertaining to my balances so that I could get the information that was requested. As it turns out you can call the creditor at any time and remove the company from your account. Not only did my creditor remove them, they actually allowed me to continue with the settlement as is. That is the deceptive part. They convince you that your creditors will only honor the settlement if you stay with them and any attempt to leave would nullify the settlement and you will be responsible for the debt and all associated interest. This is all lies.

    Business Response

    Date: 10/22/2022

    ****** - 

    We are reviewing everything regarding this matter. The last thing we ever want is one of our clients to feel like they were not treated with total transparency. 

    As soon as we review your file we will reach out to resolve any issues. 

     

     

    Customer Answer

    Date: 10/25/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Debt Solution One LLC is NOT a BBB Accredited Business.

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