Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company guaranteed same day shipping and did not honor it even though I paid extra for it . The company also only has 2 ways to contact them, through email and through text. They do not allow any form of calling and speaking to anyone for dispute or any communication at all. After numerous attempts to get a hold of the business through text or email I have had zero response in over a week despite being extremely patient. This company has obviously zero desire or way for customers to contact them which prevents the being liable for any wrongdoings or accountability for not providing services that customers are paying for.

  Business Response

  Date: 07/16/2025

  We apologize for the issue on the orders.  we can provide a return label for the items that have now been delivered if the customer does not wish to keep the items.

   

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23606616
  
  I am rejecting this response because there has still been no explanation for no response to emails or texts. I want to continue to use your company for my purchases because I see value in it. However, what is the companies response to not having a phone number to call? Or at the very least returning texts/emails in a timely manner to dispute errors or get explanations. This should be absolutely necessary for any company who is dealing in the wholesale business as you all are. I will keep the shirts however one of them came stained so I will work with you all to get a new one sent to me. My question is what will you all do differently or what changes will be made so that I know this is something that should not happen again in the future?
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 07/18/2025

  Hello,  there is a contact us page which leads you to our phone  AllDayShirts.com as well as our location.  
   Contact Us Home
  Address: **************************************************. Email: ************************* Phone: ************.  That said, we do like to coordinate correspondence via the ticketing system so there is a written record of your order history and any issues so that multiple crm individuals can assist  if needed for faster service.  

  It appears that your ticket was assigned to crm specialist to review and may have mistakenly been closed rather than "pended"   We do apologize again for any lack of communication as we do take pride in assisting our customers quickly. and you may certainly contact us via phone at any time   

   

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Comfort Colors tees from AllDayShirts.com and the shirts I received were three inches shorter than the other Comfort Colors shirts I own in a different color. I know there may be variances in fits from different colors, but this difference was quite noticeable. I was under the impression that I had 101 days to return my shirts, as advertised widely on the company's website, but ************ told me that my shirts were not eligible, and directed me to a fine print notice far down on the item's listing page (not in the item's description) stating the shirts were not eligible for returns. Nowhere in the company's return policy does it mention Comfort Colors, although several other brands are specifically highlighted as not eligible for returns. I believe this practice was shady and misleading. When I inquired and questioned this policy, ************ banned my account so I could not follow up.

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 110 DTF transfer for my clothing brand and I only received one DTF transfer in my package! For me to only receive one DTF is completely unacceptable when I have paid the order and everything. This needs to be fixed now I will take this further because of scamming! I received the shirts in my order but I somehow end up with one transfer out of the 110 the I purchased with my hard earned money. How am I supposed to complete my orders for my clothing brand? This needs to be fixed. I called there twice and they say upper management is handling it when I have heard nothing back from them. Since this matter isnt serious to them Ill make it serious.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with them and received my package. Half of the product was shattered. I reached out to them via email because they have not phone number that I could find. I emailed them 3 times for a week and finally got a response of I have a case number. They sent me a message to send them more information. Mind you in the original email I included video proof and two pictures and the quantity of 15 were broken. They say they have not heard from me. I emailed them three times as well on the case number. Finally I pulled my bank statement and found a phone number to call but when I called they claim I called the wrong department and said I could not be transferred to the claim department its through email only! She told me she would send the claim department an email to get with me and I would hear something within 2 hours. Now we are on the next day 24 hours later with nothing once again. This order was placed because I have a client I am filling an order for and now I cant fulfill the order. I am also out of the ********************* half of that for the damaged goods. My client needs her products and I need them so is can full fill her order. I am really out of option on what to do. Order number dq-******* Case number ***** Tracking 1z0v057a0391318389

  Business Response

  Date: 05/13/2025

  we received the following via text message from the customer on 5/6  on that same day a *** ticket was opened wherein we requested the exact number of damaged items as it was not specified in the messages or pictures so that we could file a claim with the carrier and send a replacement or provide a refund.   the customer text again on 5/7 and the reply was sent again that a *** ticket had been opened  To date, that ticket did not receive a response.  The customer called in on 5/12 and stated 15 mugs were broken the *** team is actively working to resolve this 

  Text user: +181**********
  
  May ******** am
  I need help with my order. I received it damaged and need replacements shipped
  Order number da-1271678
  
  
  Text user: +18***********
  
  May ******** am
  Text user: ************ has sent the following MMS:
  
  mms_attachment_0_aecf762450f1953496bb3d3c655c0d81
  JPEG
  
  mms_attachment_1_854cd570e0d1dfe7a33d20a5a548f109
  JPEG
  
  
  Text user: +181*****
  
  May ******** am
  Text user: +181****** has sent the following MMS:
  
  mms_attachment_0_ad594a8cef598a53f0bb7475ea2ba640
  3GP
  
  
  ****
  
  May 06 10:38 am
  Hello,
  Thank you for reaching out regarding your order and the issue(s)
  you're encountering. I apologize for any inconvenience this has caused and want
  to assure you that we're committed to resolving it promptly.
  To streamline the process, I've taken the initiative to create a
  quality control ticket for you after logging into your online account.
  This ticket will expedite the resolution process by directing your
  concern to the appropriate department.
  Moving forward, you don't need to respond to this ticket. Instead,
  please keep an eye on your spam folder over the next 24 business hours as some
  of our emails may inadvertently end up there.
  If you had a guest check out, we have converted your online account
  so that you may log in to communicate through your quality control ticket with
  the proper department handling and addressing your issues.
  Once the quality control department has received your ticket,
  they'll guide you through the necessary steps to reach a resolution. 
  Please ensure to prioritize communication with them for the
  assistance you require.
  Thank you for your patience and cooperation as we work to address
  your concerns efficiently.
  AllDayShirts.com
  AllDayShirts.com
  
  
  Text user: +18*******
  
  Thursday 2:37 pm
  Is anyone going to help with this order
  
  
  ****
  
  Thursday 2:44 pm
  Hello,
  Thank you for reaching out regarding your order and the issue(s)
  you're encountering. I apologize for any inconvenience this has caused and want
  to assure you that we're committed to resolving it promptly.
  To streamline the process, I've taken the initiative to create a
  quality control ticket for you after logging into your online account.
  This ticket will expedite the resolution process by directing your
  concern to the appropriate department.
  Moving forward, you don't need to respond to this ticket. Instead,
  please keep an eye on your spam folder over the next 24 business hours as some
  of our emails may inadvertently end up there.
  If you had a guest check out, we have converted your online account
  so that you may log in to communicate through your quality control ticket with
  the proper department handling and addressing your issues.
  Once the quality control department has received your ticket,
  they'll guide you through the necessary steps to reach a resolution. 
  Please ensure to prioritize communication with them for the
  assistance you require.
  Thank you for your patience and cooperation as we work to address
  your concerns efficiently.
  AllDayShirts.com

   

  May 06, 2025 11:41 AMIP: 50.198.253
  Hello,
  
  We sincerely apologize for the inconvenience you ve experienced with the carrier on this order. Please let us know how many of the items arrived damaged and we will work towards a suitable resolution for you.
  
  Thank you for your cooperation.

  Business Response

  Date: 05/14/2025

  we received the following via text message from the customer on 5/6  on that same day a *** ticket was opened wherein we requested the exact number of damaged items as it was not specified in the messages or pictures so that we could file a claim with the carrier and send a replacement or provide a refund.   the customer text again on 5/7 and the reply was sent again that a *** ticket had been opened  To date, that ticket did not receive a response.  The customer called in on 5/12 and stated 15 mugs were broken the *** team is actively working to resolve this 

  Text user: +181**********
  
  May ******** am
  I need help with my order. I received it damaged and need replacements shipped
  Order number da-1271678
  
  
  Text user: +18***********
  
  May ******** am
  Text user: ************ has sent the following MMS:
  
  mms_attachment_0_aecf762450f1953496bb3d3c655c0d81
  JPEG
  
  mms_attachment_1_854cd570e0d1dfe7a33d20a5a548f109
  JPEG
  
  
  Text user: +181*****
  
  May ******** am
  Text user: +181****** has sent the following MMS:
  
  mms_attachment_0_ad594a8cef598a53f0bb7475ea2ba640
  3GP
  
  
  ****
  
  May 06 10:38 am
  Hello,
  Thank you for reaching out regarding your order and the issue(s)
  you're encountering. I apologize for any inconvenience this has caused and want
  to assure you that we're committed to resolving it promptly.
  To streamline the process, I've taken the initiative to create a
  quality control ticket for you after logging into your online account.
  This ticket will expedite the resolution process by directing your
  concern to the appropriate department.
  Moving forward, you don't need to respond to this ticket. Instead,
  please keep an eye on your spam folder over the next 24 business hours as some
  of our emails may inadvertently end up there.
  If you had a guest check out, we have converted your online account
  so that you may log in to communicate through your quality control ticket with
  the proper department handling and addressing your issues.
  Once the quality control department has received your ticket,
  they'll guide you through the necessary steps to reach a resolution. 
  Please ensure to prioritize communication with them for the
  assistance you require.
  Thank you for your patience and cooperation as we work to address
  your concerns efficiently.
  AllDayShirts.com
  AllDayShirts.com
  
  
  Text user: +18*******
  
  Thursday 2:37 pm
  Is anyone going to help with this order
  
  
  ****
  
  Thursday 2:44 pm
  Hello,
  Thank you for reaching out regarding your order and the issue(s)
  you're encountering. I apologize for any inconvenience this has caused and want
  to assure you that we're committed to resolving it promptly.
  To streamline the process, I've taken the initiative to create a
  quality control ticket for you after logging into your online account.
  This ticket will expedite the resolution process by directing your
  concern to the appropriate department.
  Moving forward, you don't need to respond to this ticket. Instead,
  please keep an eye on your spam folder over the next 24 business hours as some
  of our emails may inadvertently end up there.
  If you had a guest check out, we have converted your online account
  so that you may log in to communicate through your quality control ticket with
  the proper department handling and addressing your issues.
  Once the quality control department has received your ticket,
  they'll guide you through the necessary steps to reach a resolution. 
  Please ensure to prioritize communication with them for the
  assistance you require.
  Thank you for your patience and cooperation as we work to address
  your concerns efficiently.
  AllDayShirts.com

   

  May 06, 2025 11:41 AMIP: 50.198.253
  Hello,
  
  We sincerely apologize for the inconvenience you ve experienced with the carrier on this order. Please let us know how many of the items arrived damaged and we will work towards a suitable resolution for you.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out about order I placed accidentally. A couple of hours after placing it, I realized the mistake and attempted to cancel the order. At that time, I was informed that the order had already been picked and I would need to wait until I received the shirts to initiate a return.I received the order yesterday and promptly contacted customer service to proceed with the return, but I was told that I am unable to return the items. This was surprising and disappointing. This is my first time ordering from your company and was looking to become a regular customer. I would greatly appreciate it if someone could rectify this situation. I am more than happy to return the items in unused, original condition and would like to request an exception under these circumstances. I wouldn't be upset if I wasn't told that I could return the items. Thank you for your time and assistance. I look forward to your response.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $170 worth of shirts. Nowhere along the way did it say anywhere that the shirts were final sale. Not on the website viewing the shirts, not in my cart, not during checkout. I even looked up their return policy and it said it can be returned if unworn within 101 days. When trying to return, they told me the shirts were final sale. These are for a dance team, I will not get reimbursed $170 worth of shirts that arent used. It should have been made clear to me these were unreturnable, but I was under the clear impression that I could return them.

  Business Response

  Date: 05/07/2025

  While we understand that having a non return policy on certain items can be difficult, this policy helps to keep item prices lower.  the customer did not upload our return policy in full only the first part.  The policy when reviewed in full indicates that ***** Canvas items are non returnable items.  In addition this information is also set forth in the product description on our site.  That said, a review of this account shows that the customer was given a return option with  a restock fee and has already been refunded less the restock fee.  

  Business Response

  Date: 05/08/2025

  While we understand that having a non return policy on certain items can be difficult, this policy helps to keep item prices lower.  the customer did not upload our return policy in full only the first part.  The policy when reviewed in full indicates that ***** Canvas items are non returnable items.  In addition this information is also set forth in the product description on our site.  That said, a review of this account shows that the customer was given a return option with  a restock fee and has already been refunded less the restock fee. 
  

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order prints on 3/6/25 for $34.89 and on 4/4/25 for $36.45. This order was for personal use so I did not try to place the prints on fabric until 4/13/25. When I used my heat press to adhere the designs on gildan t-shirts. The *** (direct to film) prints would not at any temperature would adhere to the fabric. On my first attempt I ended up burning my shirt with the lettering not adhering from 3/6/25 prints. My second attempt from the 4/4/25 the design melted and did not adhere to the shirt. I requested a full refund for both becusae these prints are truly not useable and inferior. I received $9.69 refund. I requested a full refund of a total for both orders of$71.43. I paid at time of purchase of a fee to insure I would get my refund if the product was damaged, defective or lost in the mail. I did not adhere the rest of the orders to shirts because I cannot afford to be out the designs and shirts. I will send them back their prints at their expense once I get a full refund if they want them back.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered and received hoodies from ****** **********. They do not fit. Their website indicates all orders are returnable but they are refusing to let me return them. I received my order on 3/18/2025. Order number DQ-******* From their website:What is your return policy?At AllDayShirts.com, we offer 101-Day Returns because we stand behind our products and want you to be happy with your purchase.Return Policy:Eligibility: Blank (undecorated), unworn merchandise in new condition can be returned within 101 days of your original purchase date.Refund Options: Choose either a store credit or a refund to your original payment method. Refunds are processed within ***** business days after we receive your items.Shipping Costs: Outbound shipping charges are non-refundable.Note: Restocking fees of up to 15% may apply based on the invoice ******** to Make a Return:Go to Your Account: Access your account by:Clicking the icon at the top right of our site, or Logging in by clicking here.- Once in your account, find the Quality Control section by either:Scrolling down below the Address Book section, or Clicking on Quality Control in the left-hand menu.Create a Request: In the Quality Control section, click the Add Request button and follow these steps:Select Add New Request.Choose the Department (e.g., General).Enter your Name, Email, and Phone Number.Choose the relevant Subject from the options provided.Add any Comments related to your return.Include your Order #.Attach Files if needed (.jpg, .jpeg, .png, .txt).Submit Request: Click Submit Request to complete the process.A representative will review your request and provide further ******************* for Lost, Missing, or Damaged Items Must be made within 10 days of the orders ship date.

  Business Response

  Date: 03/20/2025

  The customer has issued a ticket with our company regarding this issue.  As explained these items are specifically marked as final sale on the site .  This is a set of items that remain non returnable in order to sell at the costs we provide on the site   The customer has been given the option to return the items covering the shipping expense. 

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made a purchase on 3/1/25 for over $100. Received my package yesterday and they are too big. We tried to request a return and reorder smaller sizes. We tried to put a claim in yesterday but was told the items were non-refundable/non-returnable. Nowhere on our receipt does it say these items are non-returnable. If fact, their policy states we have 101 days on blank, new and unused items to return them. They use loop holes in their policies to not service the customer.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased from this company several times. I placed a over $400 order for 47 red crewnecks. I received 47 red crewneck that look like they are 10 years old that have strings hanging from them and pillings on the front and sleeves. I immediately emailed and put in a ticket. I even provided photos. They told me I could not exchange them, get a refund, and that there was nothing they could do to help me. It is sad that a company would send out product like this and expect that I would be able to give this as a gift. I was not looking for a full refund and keeping the product I was looking for them to make this right as these are gifts for kids. I have already spent hundreds with this company and was continuing to use them for all of our sports needs, but I will now no longer be shopping with them. After getting no help through their ticket system, I placed a call in which the customer service lady was rude and not helpful. She told me that the website says final sale no exchanges and I told her I understand that if I was just wanting to return or exchange these for no reason, but these are damaged products And I feel like they should make it right since these are damaged and their fault. The sad part is Im going to have to use these because Im in a time crunch and because they will not help me. I will haveno other choice but to use these. I feel like a refund should be given considering they sent me damaged products and have now messed arounduntil I dont have a choice because these are due by Monday.

  Business Response

  Date: 03/20/2025

  The customer was provided in January the option to return the items  for a refund. At this time, the system does not indicate that these items were returned.  These items are from the final sale list and are generally not returnable however this option was provided to the customer to resolve the complaint