Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Window Tinting

Window Tint USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

This profile includes complaints for Window Tint USA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Window Tint USA has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Window Tint USA

      2450 W. Sample Road, #4 Pompano Beach, FL 33073

    • Window Tint USA

      9020 Bellhurst Way, #108 West Palm Beach, FL 33411

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made appointment at WINDOW TINT USA IN ************* ******* for window tint for 2 car windows and headlight protection film! After 3.5 hours, window **************** protection wasnt applied correctly. WINDOW TINT USA, wanted to try to redo said items! Did not allow Window Tint USA to redo work lost confidence in dealer! Especially after damaging leather interior handle & not taking responsibility of poor workmanship!

      Business Response

      Date: 06/27/2023

      ***********

      This individual has an axe to grind. When he was in my waiting room trying to choose a material, he was very frantic, indecisive  and all over the place and talking to himself. During the work on his vehicle he added more work. This additional work took an extra hour. Upon him receiving the vehicle, he went on a tangent of the alleged poor workmanship. We had a discussion, offered to redo anything and or refund his money. He declined. He claimed he had to go and frantically drove off. That was the last I heard from him until the bad review happened a month later. He had posted pictures of the window film half off the doors of the vehicle - This was an SUV, we only tinted the 2 front doors in the first place, implying that this is the way we left the vehicle or this is what happened post delivery. This is untrue.

      I have tried to reach out to him via email and phone. Every time I do this he simply posts more irrelavent pictures of our alleged poor, work with out any comments. Keep in mind, it took him 30 days for him to write bad reviews and contact you at BBB.

      Never did I receive a call trying to rectify any issue he has. This individual has done damage to my business with no relative content and I consider him to have acted maliciously. His cowardly actions have proven what type of person he is. 

      As for what type of person I am, you can see by all the 5 stars reviews how satisfied my customer base is in the way they mention me by name.

      I trust you have looked into his comments on his experience at my place of business, including my response. Attached in this response to BBB is also an email I sent to him a few weeks ago offering a refund and compensation. The refund still stands, the compensation is off the table. 

      I really appreciate you looking into this. It's good to know that you are willing to hear, both sides of the story. 

    Window Tint USA is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.