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Business Profile

Auto Air Conditioning

Cruise 'N Cool

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    The manufacturer stated in an email that the MAXIMUM amount of time it should take for a FULL BLOWER REPLACEMENT is 1 hour of labor.  

    We are being charged $1,000.  

    I do not think this is fair.  The owner threatened us again getting violent when we paid and picked up the vehicle. 

    us the blower was the issue. They told us it would be 6 hours total of work to disassemble and reassemble. I called the warranty company we have, made sure the blower would be covered. It will be covered by warranty company for very specific reasons. We discussed at length that they would notify me before doing any work once they found the problem. Today, they are demanding we pay $900 or they will begin charging $150 a day to store it there. We said they were supposed to call before completing the work, I was then violently cursed at and threatened. We said they were not to put it back together until we were spoken to, again, met with threats of violence and aggression. Then we left because I was scared. I am 63, 350lb man and I was scared for my safety. They are demanding we pay $900. We did not authorize ANY work accept to diagnose by pulling apart. I need my vehicle back, I dont think its fair to pay $900 + daily charges.

    Customer Answer

    Date: 03/30/2025

    The RV in question is a Jayco Precept.  We spoke to Jayco to see how long this repair should have taken.  The manufacturer, per their manual, states that a FULL BLOWER REPLACEMENT, should only take a maximum of 1 hour. ********************************************** is charging us for 6 hours of labor, all they did is plug it back in.  No repair, no replacement, no parts, 6 hours of labor for plugging it back in.  

    There is direct access to the blower, there is no need at all to remove the dashboard, per the manufacturer.

Cruise 'N Cool is NOT a BBB Accredited Business.

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