Business ProfileforPride Air Conditioning & Appliance, Inc.

"Please bear with me as this is a bit complicated as well as frustrating. On July 19, 2023 I cancelled my contract with Pride Appliance as the unit associated with the contract was sold and closed on July 13, 2023. After speaking with a contract representative, who acknowledge receipt of cancellation, I was told that all cancellations for the month of July would be handled by the 15th of August 2023. Having heard nothing by August 15, 2023, I contacted contracts at Pride again and was then told that there was a new accounting system in place with which there were issues so processing my request would be delayed. I received this same excuse in September, October, November, December of 2023 and January of 2024. Exactly how Pride has been paying their bills and employees with a dysfunctional accounting system was beyond me, if that was indeed the issue. In February 2024, I was told that Pride was very behind in issuing refunds and to please be patient. A refund would be forthcoming. In the meantime, I attempted to have someone tell me the amount of refund I might expect. The contract in question ran from March 1, 2023 to February 29, 2024. There was one service call associated with the contract, in April 2023. The exact refund amount was never forthcoming. As of today, eight (8) months later, I have not received a refund or an explanation at to what the exact issue is. I am surmising that Pride has no intention of refunding the unused seven (7) months worth of fees paid (on time and early) and is hoping I simply throw in the towel and go away. From reading previously posted complaints, I am not the only one who has encountered this or similar issue. What a great way to do business as long as you can get away with it. I would urge the BBB to review the business practices of this company and seriously downgrade their rating from A- to something more appropriate if at all. I strongly recommend that no one do business with Pride Air Conditioning and Appliance."