Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. On November 29th I dropped my car off at Rick Case Hyundai in Plantation FL. At this time my cars engine was shaking for the 3rd time within 2 months. I previously have gone to mechanics, cleaned my engine, flushed out my fuel, bought my new parts and spent many hours fixing my car. However, the 3rd time I brought my car in they told me the BRAND NEW parts I bought had turned black within 1 month of me buying them. They told me this is a very common engine issue and that I need to get it replaced. I have about ****** miles on my car and take good care of it. When I brought it into **** Case Plantation, they first off took about 3 weeks to diagnose my car. After that, they told me that it was a MANUFACTURE DEFECT and that they were told to run tests on my car to see if Im eligible for a new engine. (I had the warranty and that did not make any sense to me). However, I waited. After all of the time spent being ******* I also asked for a loaner to which they said they had to wait for the tests and instead asked me to get a rental that doesnt exceed 30$ a day. This was not possible in *******. After that they then told me that Hyundai wants to clean out my engine ( which I explained I already did) and that it would now be 1,123$ and that the engine is still a manufacture defect. The issue Im having is the lack of safety care for me. I dont understand why they would send me back with a faulty engine and have me pay out of pocket to fix it. I am extremely confused with the service and customer care. I am extremely confused on how a customer needs to pay to fix a manufacture defected car. And most importantly, I was told if the engine clean up did not work they would try to get me a new engine. I was told countless times its a manufacture defect and when I asked for documentation they said they would after the transaction. I feel very cheated against and very scammed. I would love some type of help please.

  Business Response

  Date: 01/04/2025

  THIS VEHICLE WAS BROUGHT TO OUR DEALERSHIP AFTER HAVING IT WORKED ON AT A OUTSIDE SHOP WHO REPLACED SPARK PLUGS AND COILS TO CORRECT THE OWNER COMPLAINT, BUT THIS DID NOT REPAIR THE VEHICLE PROBLEM WHICH IS THE "CHECK ENGINE LIGHT COMING ON AND RUNNING ROUGH". THE OWNER WAS TOLD THAT THERE WOULD BE A DIAGNOSIS CHARGE HERE TO CHECK THE VEHICLE AND AGREED TO THIS CHARGE PRIOR TO US LOOKING AT THE VEHICLE. ONCE IN THE SHOP IT WAS CHECKED OUT AND WE FOUND THAT THE CAR HAD MISFIRE CODES IN THE ***** AND THERE WAS LOW COMPRESSION ON ONE OF THE CYLINDER, ENGINE WAS ALSO VERY LOW ON OIL ( MORE THAN 2 QUARTS) WHICH WAS EXTREMLY BLACK, THE TECHNICIAN CONTACTED HYUNDAI TECHNICAL ASSITANCE AS THE CYLINDER COMPRESSION  READINGS WERE BELOW SPECIFICATIONS  AND WAS ADVISED TO TAKE BORE SCOPE PHOTOS SEND THE **** FOR EVALUATION. THIS WAS DONE AND HYUNDAI TECHNICAL ASSITANCE ADVISED US THAT  WE NEEDED TO PERFORM A "COMBUSTION CLEANING PROCESS, WHICH IS A  PROCEDURE THAT CLEANS OUT THE INTAKE AND CYLINDERS AND PISTON RINGS OF THE ENGINE AS IT APPEARS THAT THE PRESENT FAULT MAY BE CAUSED BY CONTAMINATION DUE TO A LACK OF MAINTENANCE.  A REVIEW OF THE CUSTOMERS FACTORY MAINTENANCE FILE AND A COPY OF THE CARFAX REPORT, BOTH OF WHICH ARE ATTACHED INDICATE THAT THE VEHICLES LAST OIL CHANGE PERFORMED WAS ON 03/26/2022 AT ****** MILES Pep Boys ******, **. AND THE VEHICLE NOW HAS ***** MILS INDICATING THAT THE VEHICLE HAS NO BEEN PROPERLY MAINTAINED AND THIS IS PROBABLY THE CAUSE OF THE PRESENT FAILURE. THE OWNER WAS GIVEN AN ESTIMATE TO PERFORM THE RECOMENDED PROCEDURE BY THE FACTORY, AND UNTIL THIS IS COMPLETED NO FURTHER DIAGNOSIS CAN BE BE DONE TO SEE IF THIS WILL CURE THE PROBLEM, OR THAT FURTHER DAMAGE MAY HAVE BEEN CAUSED. WE WILL HAVE THE SERVICE MANAGER CONTACT THE OWNER AND HAVE HIM PROVIDE ANY ADDITIONAL MAINTENANCE HE MAY HAVE HAD COMPLETED THAT DOES NOT SHOW UP ON EITHER CARFAX OR FACTORY MAINTENANCE RECORDS AND FORWARD THOSE TO THE FACTORY FOR FURTHER EVALUATION. THIS VEHICLE IS OUTSIDE OF ITS BASE WARRANTY, BUT THE POWETRAIN WARRANTY IS STILL IN FORCE SHOULD THE CAUSE OF THE FAILURE BE A HYUNDAI DEFECT AND NOT A CAUSED BY IMPROPERLY MAINTAINING THE VEHICLE WHICH IS INDICATED BY BOTH VISUAL INSPECTION AND RECORDS PRESENTLY AVAILABLE TO US AND IS ALSO PROVIDED AS ATTACHNMENTS IN THIS  RESPONSE. THE WARRANTY DETERMINATION SHOULD THE ENGINE NEED REPLACEMENT WILL BE MADE BY HYUNDAI AND NOT THE DEALER, AS HYUNDAI REQUIRES THE DEALER TO PROVIDE PHOTOS, **** AND MAINTENANCE RECORDS BEFORE APPROVING MAJOR REPAIRS UNDER WARRANTY, SO WE ARE FOLLOWING PROPER PROCEDURES AND THAT THE "COMBUSTION CLEANING PROCEDURE" HAS BEEN RECOMENDED BY HYUNDAI AND WILL NEED TO BE DONE BEFORE ANY FURTHER EVALUATION CAN BE PEREFORMED, AND THIS WILL NEED THE APPROVAL FROM THE OWNER. IF WE CAN BE OF ANY FURTHER ASSISTANCE TO THIS CASE PLEASE LET US KNOW.

  Customer Answer

  Date: 01/04/2025

  MY LAST OIL CHANGE WAS NOT IN 2022. THAT IS ABSOULTELY FALSE. I HAD AN OIL CHANGE PRIOR TO MY BRINGING IN OF THE CAR. I HAVE EXPLAINED TO THE DEALERSHIP I HAD TO MANUALLY CHANGE MY OIL BY MYSELF BECAUSE IT WAS GETTING COSTLY AS IT WAS BURNING QUICKLY. I HAVE CHECKED FOR OIL LEAKS AND THERE WAS NONE. THE **** WHO HAD MY CAR HAS VERBALLY TOLD ME THIS IS A MANUFACTURE DEFECT ON 4 SEPERATE OCCASIONS. THIS HAS NOTHING TO DO WITH A LACK OF MAINTENENCE BUT MORESO THE INSTALLATION OF AN DEFECTED ENGINE. I OFFERED PHOTOS OF WHAT THE MECHANIC REPLACED IN MY CAR BUT WAS DENIED. SO I HAD TO VERBALLY STATE MY CAR HAS GOTTEN NEW PARTS, AN ENGINE CLEAN OUT,  AND A FUEL CLEAN OUT. 

  Customer Answer

  Date: 01/04/2025

   
  Complaint: 22762706
  
  I am rejecting this response because: I told *********, the manager of my car that I had done oil changed ALL UP to the date i dropped my car. There has never been an accident with that vehicle and I ALWAYS changed my oil. I had to manually change it as it was burning quickly and it was becoming costly. I VERBALLY EXPLAINED THIS AND OFFERED PHOTOS TO ********* THE DAY OF DROP OFF BUT WAS DENIED. So no, there was no lack of maintenance. ********* was also the same individual who told me this is  MANUFACTURE DEFECTED ENGINE 4 SEPERATE TIMES AND WHEN ASKED TO DOCUMENT THIS HE RESPONDED "I WILL DO THAT AFTER THE PAPERWORK" WHY CANT I NOT HAVE THAT IN WRITING? The oil was changed in plantation in June if you saw the sticker where it was ALSO cleaned out. it was changed manually in September and then once more prior to my drop off. I AGAIN, EXPLAINED THIS TO CHRISTIAN AT DROP OFF. 
  
  Sincerely,
  
  ******** *********

  Customer Answer

  Date: 01/07/2025

  Hello. During the last 24 hours Ive gotten calls and emails from Rick Case Hyundai Plantation. They expect me to have every single record of every single oil change from the moment i got this car in 2019. They are quick to tell me my oil change sticker isnt evidence but were also quick to tell me my last oil change was 2022. They are doing everything they can to get money out of me for an engine that was called a defect by the employee working on my car. Ive asked for this in writing prior to all of this for my insurance and they said not until the paper work is done which  shows me they wanted to wait till payments were made. Now they are saying they cant say it is after telling me 4 times. Now they want paperwork on my car when I offered it on drop off when I was denied. Statements expire after a year and this is becoming super pathetic of them.

  Customer Answer

  Date: 01/07/2025

  Hello. During the last 24 hours Ive gotten calls and emails from Rick Case Hyundai Plantation. They expect me to have every single record of every single oil change from the moment i got this car in 2019. They are quick to tell me my oil change sticker isnt evidence but were also quick to tell me my last oil change was 2022. They are doing everything they can to get money out of me for an engine that was called a defect by the employee working on my car. Ive asked for this in writing prior to all of this for my insurance and they said not until the paper work is done which  shows me they wanted to wait till payments were made. Now they are saying they cant say it is after telling me 4 times. Now they want paperwork on my car when I offered it on drop off when I was denied. Statements expire after a year and this is becoming super pathetic of them.

  Customer Answer

  Date: 01/07/2025

  Hello. During the last 24 hours Ive gotten calls and emails from Rick Case Hyundai Plantation. They expect me to have every single record of every single oil change from the moment i got this car in 2019. They are quick to tell me my oil change sticker isnt evidence but were also quick to tell me my last oil change was 2022. They are doing everything they can to get money out of me for an engine that was called a defect by the employee working on my car. Ive asked for this in writing prior to all of this for my insurance and they said not until the paper work is done which  shows me they wanted to wait till payments were made. Now they are saying they cant say it is after telling me 4 times. Now they want paperwork on my car when I offered it on drop off when I was denied. Statements expire after a year and this is becoming super pathetic of them.

  Business Response

  Date: 01/07/2025

  This vehicle is outside of the manufactures warranty, owner was called yesterday was advised by service manager that we will be happy to request goodwill from Hyundai, however he will need to supply copies of the service maintenance records that have been completed on this vehicle since ****** miles when records available on Carfax and Hyundai show the last recorded oil change or any service done to this vehicle. As soon as we receive these records from the owner we fill forward them with a request for goodwill assistance and Hyundai will determine if any will be offered. We are presently on hold for the owner to provide these copies. The vehicle presently has ***** miles, the owner needs to provide any maintenance that may have been performed between ****** miles and current odometer reading, as there are no additional records on either Hyundai or Carfax online data cloud storage since the vehicle had ****** miles in N.Y. which was provide as attachments in my prior response. At this point, there is nothing further we can do to help this owner without him providing the requested documentation. Thank you.

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22762706
  
  I am rejecting this response because: they still havent talked about their employee telling me this is a manufactured defected engine 4 times or the fact they they denied paperwork or the fact that they denied to give me anything in writing. All they want me to do is pull out receipts from 2019  so they dont have to honor me my warranty. The irony here is the fact they called me and said Im still well under ******* miles and have a warranty for that. They will never and have yet to respond on the fact that they told me it was a manufacture defect. Still wont. 
  
  Sincerely,
  
  ******** *********

  Customer Answer

  Date: 01/07/2025

  I would love to add that its astonishing to me that after saying repeatedly the car has a sticker that provided the date of oil change was not accepted only to be told the date was correct and the documentation was found. Now its about what happened within those 2000 miles. I explained to ********* at drop off the abnormal amount of oil my engine burned forced me to have to start  handling it myself from around August. The documents I offered to provide on drop off  and they ended up rejecting shows the parts and  cleaning that was done prior to my drop off. However, this is not considered maintenance yet it is the sole reason why I brought in my car as its WELL under ******* miles which I was told I AM STILL GOOD FOR. Still yet to have a response for the 4 times I was told this was a manufacture defect. Still yet to have a response as to why I was denied that in writing to supply my insurance as I AM STILL MAKING PAYMENTS. I am being demanded of paperwork yet do not receive any from the other end. 

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I were looking to switch out our ****** vehicles with Hyundais. We had a very specific budget and cannot increase our monthly payments of $230 per vehicle with zero down that we are currently paying for our leases. Before coming in I spoke with on the phone with, and texted Subhan and I was extremely transparent about the deal I was looking for, on a ****** hybrid and palisade lease. I told him that if he can't work with my budget then I wouldn't bother driving an hour out to the dealership, with my wife, 3 year old and 9 month old. I have all the text messages saved where he repeatedly assured me that he can work with my budget and give me the price i was asking for. He also assured me that he personally would assist us when we arrive. Even when we pulled out of my driveway to make the trip he said "ill see you soon ask for me at the front desk". I repeatedly checked to ensure that I would not be wasting my time coming in,and told him we would not be willing to pay more than $230 after taxes with zero down for the leases. After all his assurances we excitedly came to the dealership. Upon arriving at the dealership, Subhan ignored my messages and did not come to see us, even after he repeatedly guaranteed that he would personally help us, and telling us that he was in that day. As soon as I walked in I asked for him and was told he doesn't come out to the floor. Right when I saw what was happening, having a feeling I was lied to I told the salesperson exactly the deal I was looking for and said that if he can't do it I would be just leave now, he said he understands and had us look at the cars, sit by his desk, and finally got back to us around 2 hours after walking in with around 600 a month and around 5k down per vehicle.Understandably upset we spoke with one of the managers who said there is nothing he can do and $230 is never an option on these vehicles. A dealership should honor their price and not lie outright to customers.

  Business Response

  Date: 01/17/2025

  good morning, ****** thank you for your feedback and we apologize for the inconvenience you 100% satisfaction is our top priority and not selling a car is never an outcome we strive for.

  having vehicles that could possibly be traded in and effect the deal make giving 100% accurate pricing over the phone very difficult our internet ***** makes every attempt to give accurate price ranges when quoting over the phone.

  clearly this time it did not work out; we would love to do business in the future should your needs and budget of $230 per month on a new SUV change.

  we do have Pre-Owned cars that could possibly fit your needs as well. 

  thank you. 

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22761275
  
  I am rejecting this response because: I made it clear through text messages and when I walked in that we were not trading in. I even said right when I came in Please tell me if you cant honor this price and I will leave now. Instead, besides for making us come all the way out with 2 little kids they had us sit there for a few hours without being transparent that they were wasting our time. The price I was given in writing and guaranteed needs to be honored for this to be resolved. 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 02/03/2025

  Tell ugood morning, ****** thank you for your feedback and we apologize for the inconvenience you 100% satisfaction is our top priority and not selling a car is never an outcome we strive for.
  having vehicles that could possibly be traded in and effect the deal make giving 100% accurate pricing over the phone very difficult our internet ***** makes every attempt to give accurate price ranges when quoting over the phone.
  clearly this time it did not work out; we would love to do business in the future should your needs and budget of $230 per month on a new SUV change.
  we do have Pre-Owned cars that could possibly fit your needs as well. 
  thank you. s why here...

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22761275
  
  I am rejecting this response because: A price was promised over writing, I specified the exact details of my Trade and this is the price I was promised, I was never told that It was based on any specific criteria I was just  given an exact number . Once a price is givin it is the dealers responsibility to honor it.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 02/07/2025

  ****** thank you for your feedback and we apologize for the inconvenience you 100% satisfaction is our top priority and not selling a car is never an outcome we strive for.
  having vehicles that could possibly be traded in and effect the deal make giving 100% accurate pricing over the phone very difficult our internet ***** makes every attempt to give accurate price ranges when quoting over the phone.
  clearly this time it did not work out; we would love to do business in the future should your needs and budget of $230 per month on a new SUV change.
  we do have Pre-Owned cars that could possibly fit your needs as well. 
  thank you. s why here...why here...

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22761275
  
  I am rejecting this response because:
  An apology that it didn't work out is not what i'm looking for. Im looking for you to honor your word. 
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 8/15/2024 I took my 2022 hyundai Santa fe to find out why some of the features was not working and the person that I went to see was not there anymore so the salesman that I was talking to told me about the new ******************************************** love so although I was paying $374.33. I trade 2022 for a 2024 hyundai fe calligraphy the top brand in that field to purchase my car worth $24,000.00. They change it from buying to lease because the notice I always change my car every two years so it was change to lease. They should have taken a $1000 they took $1,500.00 and told me that this would be for my first payment salesman says they only have two color ***** matte and Black shows me on his phone I choose the brown matte didn't want the black took it back on 8/23/2024 got a gray the side was falling off took it to services on 10/19/2024 the ** was there and he knock the side in and said take her to get a new car and he would give me for the same price took a silver it has 39 miles and the leasing guy sold me tires and warrant on this car the monthly payment was $699.01 they wash this car twice took it home the car wheel well was dirty like it as driving for a while took it back 10/21/2024 on the and told then it was a secondhand car and didn't want it the ** told me to come back month end when the 2025 is there I said no I want a car to drive to work I said a red one they was pushing this car that was third line from the calligraphy I said no I want a car with a 360 view when reversing they said that they found a red limited which is the second from the calligraphy which is much cheaper I took it but I am paying $680 I told the ** to do something about it told me to wait few years. The red car I got is cheaper which I think is unfair because I am 69 yrs and didn't take anyone with me so they're taking me for a fool and also gave me a longer term length 48 month and didn't tell me that the terms were change I read it when I got home. It was 36 month.

  Business Response

  Date: 01/01/2025

  good afternoon,

  we assisted you on every complaint as you clearly explained and we greatly appreciate your business.

  we have no more 2024 Santa Fe Calligraphy's in stock at this time.

   

  thank you. 

• Initial Complaint

  Date:12/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/21/2024 i brought my leased suv to the dealership to turn it in and lease a 2025 hyundai tucson. I was told at that time and on previous text that i would not be responsible for excess miles driven or my last lease payment( the salesman took the payment stub from me)I was also told that they would sell the suv on their lot rather than turn it in to hyundai. On 11/22/2025 I received a bill from hyundai for $2348.08 for excess miles and last payment . if the dealership is doing this to me they are also doing it to others the agreement was done with a hand shake

  Business Response

  Date: 12/20/2024

  please see attachment 

  Customer Answer

  Date: 12/20/2024

  THIS is not a paper that i remember signing. it might of been pushed in with a bunch of papers or falsified

  Business Response

  Date: 12/27/2024

  good morning, 

  Firstly, "not remembering" signing a document and does not make the document "false" in any way. I assure you that **** Case has never and will never engage in any dishonest sales practices. 

  I took the liberty of attaching a few other examples of documents you signed so you can see firsthand the match in signatures. 

  per the agreed upon deal and document you most assuredly signed, any bill from Hyundai Finance is your responsibility, we appreciate your business.

  thank you. 

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22713206
  
  I am rejecting this response because:  The dealership  might have copied my signature from something that i actually signed. that unofflcial paper was never put in front of me. they  are committing fraud. I would do any to have them take a polygraph
  Sincerely,
  
  ***** *******

  Business Response

  Date: 12/27/2024

  please see attached 

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22713206
  
  I am rejecting this response because: The signature was an act of fraud on the part of dealer and salesman. Just take a look at how fraudulent the document appears. Have them take a polygraph
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't Receive Quality Work, During Service On Dec.7th 24, I had the following Appt. at a Hyundai Dealership located in *************. CA ***** #***. The Description of the problem is as follows:!. Replacement of Right front tire 'Kumo ***** TA31 215/55F17 $ ****** 2. PSI Inspect and set tire pressure to OEW spec 3. Perform Multi-Point Inspec ( this inspection was done 4 weeks ago while in *******)Since this inspection, I NOW! Smell Radiator Fluid and I drove from ******* to ** (4 weeks ago) and Never once did I Smell Radiator Fluid.During the initial "Start", begin with the **************** *. measuring the Tire treads of the Tire that was being replaced. This was the 1st for me because I've had a Tire replaced before using my: "Tire Ins." and the Tire Treads were NEVER measured. The Dealership didn't have my Tire so I was forced to take the Kumo Tire.After completion, it took 11:09 a.m. to 13:48 p.m. My Email is not listed correctly; this email isn't mine, and this one was used: ************************* The Following is the Customer **********, Invoice ******, Color Black, Mileage *************, and Make and Model Hyundai Kona 22.The Lack of Quaitly was due to an experience I had with the Service Manager when I arrived at the Dealership, there was a problem finding the service department, an employee directed me to an Alleyway where I ran into the Service Manager and his ability to move out of the way so I could pass. For some reason he took his time, I told him to get his a** "Out Of The Way" and when he returned to his office, This was the point when employees were instructed to perform "BAD" Service regarding the Vehicle in Question.The Problem was, (1) The replacement Tire and the rim was also damaged but the **** felt it didn't need replacement (The Rim) but NOW! my Car is running hot, I had my *********** in ***** Fla 4 weeks ago and there was NO Smell of Radiator Fluid. Now I have to Pay MORE Money to Check there work

  Business Response

  Date: 12/14/2024

  Good morning,

  I have attempted to locate any records that indicate that this customer was ever at this dealership as the information in the complaint point to experiences in ********** and ***** and there is no reference to this dealership. The complaint does state that " I didn't receive quality service during service on Dec.7 2024 at Hyundai Dealership in **", however  I have searched the service records at this store by the name, phone number and email provided in this case and even tried by substituting the email incorrect email mentioned in the complaint and our data system still pulls no record for any customer related to this complaint. If you can provide us with the vehicle identification number or an invoice number and the date he was at this store I would be happy to research it further, however its impossible to properly respond to this complaint without being able to follow up any further. I did speak to our service manager to ask if he had a customer tell him to him to "Get his a** out of the way" and there is no recollection if any such incident. Please let me know if I can be of any further help, but at this point I cannot properly respond to this.

  Thank you,

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by a salesperson on 08/31/2024, before signing the lease paperwork, that the Hyundai Ioniq 5 would come with a 03 (three) years of free charge at the Electrify America charging network. This information was given to me more than once during the whole dealership process.However, after signing everything, I was asked to download the Electrify America app on my phone and set my car up to qualify for free charging. At that point, it was shown on the app that it'd be only 2 (not 3) years of free charging. When I asked the salesperson, he told me he wasn't aware of the 2 years and that condition should be a "new thing". I asked him to please take care of it and call me as soon as the issue was fixed, since I was told 3 years and that particular piece of information was fundamental on my decision making process. He never called me back so one day I showed up without warning at the dealership. He wasn't there, but without identifying myself or my issue, I asked another salesperson about the free charging deal for *** and, once again, I was told 3 years - not 2.A couple of days later I came back and found my sales guy. When asked about a solution for the problem, he brought his manager, ******** *******, who told me the 3 years deal was no longer valid but he could give me as $150 check for the inconvenience. I explained that my average charging cost would be around $1,200/year and that check wouldn't be enough. I heard back there was nothing else to be done and I walked away without taking the check.I responded to a Hyundai survey a few days later and reported the problem. After a few more emails and phone calls, I was told that Mr. ******* informed Hyundai **************** that the 3 years of free charging expired in 2023 (!) and the sales guy should have got confused (!!) during the sale process and since the dealership works independently from the Hyundai corporate brand, they couldn't do much about it.That's when they told me to get help from BBB.

  Business Response

  Date: 11/15/2024

  Free charging term limits come from the manufacture not the dealership. We apologize for any inconvenience or the possibility of miscommunication but there is no way for **** Case to provide you with an additional year of charging. 
  

  Hyundai changes requirements and term limits on cars frequently and we do our best to give accurate information as we receive it  
  

  thank you. 

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22452813
  
  I am rejecting this response because:
  

  I do not accept the response from Rick Case Hyundai, as a simple We apologize for any inconvenience or the possibility of miscommunication not only legitimizes what they apparently consider something insignificant but also shows no real interest in attempting to resolve the issue.
  
  Once again, I reiterate that the third year of free charging was an important factor in my decision to close the deal.
  
  According to Hyundais customer service (CHERISH, National Consumer Affairs
  **************, Hyundai Motor, case ********), the dealership stated that the promotion for three years of free charging ended at the end of 2023.
  
  Interesting that as of 08/30/24, their sales team is still confused about this, isnt it?
  
  Could this be just a random error, or perhaps a misleading sales pitch, knowing that nothing would happen to them after the deal was closed?
  
  Not sure if we will ever officially know the answer for that. 
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 11/27/2024

  Free charging term limits come from the manufacture not the dealership. We apologize for any inconvenience or the possibility of miscommunication  

  Customer Answer

  Date: 12/07/2024

   
  Complaint: 22452813
  
  I am rejecting this response because Rick Case Hyundai is refusing to take accountability for their misleading sales practices. Its frustrating that in 2024, deceptive sales pitches are still acceptable, with no recourse for consumers.
  
  They continue to deny wrongdoing despite offering a special 3 years of free charging deal on 08/31/24, which, as it turns out, had been unavailable since 2023.
  
  I can only hope that the rise of online car sales will soon make such practices obsolete and drive dealerships like this out of business, as no other solution seems possible.

  Hyundai should reconsider its policies regarding dealerships and take stronger measures to protect customers. Currently, dealers can say or do whatever they want to sell a car, even resorting to false promises, with Hyundai taking no responsibility for their actions.
  
  While I love my Ioniq 5, this experience has made me reluctant to purchase another vehicle from a Hyundai dealership in the future.

  If youre reading this, please keep this in mind before purchasing a car from Rick Case Hyundai.
  
  Sincerely,

  Fernando 

  
  
  Let me know if youd like further tweaks!
  
  
  

  
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this 2014 ***** Tahoe on 9/26/2024, I had driven 400 miles to Rick Case Hyundai. Upon arrival I was told this vehicle received a 131 point inspection, new tires and an oil change. I test drove the vehicle, financed the vehicle through *********** Auto Finance & left that afternoon after waiting 2 hours for it to be detailed. The vehicle came with just under a half a tank of gas. When I left the dealership, on my 400 mile journey back home I noticed the oil life was at 68%. Then I needed to stop for gas. I was unable to pump gas into the tank. The gas nozzle was reacting like the tank was full. After about ************************************************************************* the tank to get home! (And not be stranded!) On 10/13 I went to try and put gas in the tank again. Same thing happened, prompting me to take the vehicle to a mechanic. The mechanic advised me the problem was the emissions filter canister that needed to be replaced, the cost to replace that would be $363 plus tax, additionally upon his inspection of the vehicle he noticed a broken engine mount. The mechanic stated there is no way they would have missed this if they actually performed a 131 Point Inspection on this vehicle. The cost of this repair will be $382 plus tax. To keep this short, Rick Case Hyundai did not perform the inspection they said they did and advertise to do, or they did and did not disclose or repair two major issues with the vehicle they were selling. I am respectfully asking for reimbursement of the repairs needed. These issues should have been found when a 131 Point Inspection was performed on this vehicle. These are not issues that were of no hazard to me driving home that day. I should have never been offered this vehicle to be financed without the needed repairs it required, or at the very least these issues should have been disclosed to me, verbally or on an inspection report.

  Business Response

  Date: 10/16/2024

  this issue has been resolved via email.

   

  thank you.

• Initial Complaint

  Date:10/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/12/24 my *************************************************************************************************************** ***** has paid their share of the vehicle loan. My gap insurance needs the following information from **** Case; The refund amount for the theft protection and the road hazard insurance that amount to $1,323.00 that I initially paid. They also needed a copy of the contract that I had to physically go into the dealership to obtain because I was told they needed me to sign for. After waiting patiently in the lobby someone came to assist me. They never asked for or receive my signature. What they are doing is having one of their car salesmen help me and he has been home sick this entire week. They do not have a finance department. I purchased a 2016 brand new ****** from them and a brand new 2022 ******* * 70. This needs to be resolved because I need to purchase a car to drive, which I can only do when the ******* is paid in full. I need to resolve this issue promptly because if my gap insurance doesnt pay I will have to pay the balance of the loan. Any help you can give me will be greatly appreciated..

  Business Response

  Date: 10/05/2024

  we apologize for the inconvenience ****, I left you a VM at 9:40AM on saturday OCT 5th.  please call or email the *** ******* at ************ or ****************************** he will assist you in resolving this matter ASAP

  Customer Answer

  Date: 10/07/2024

  I have sent the information and signed the documents he requested, Waiting on his response.

  Customer Answer

  Date: 10/20/2024

  **** Case has provided me with the names of the companies who are responsible for refunding monies due for warranties I purchased regarding my car loan. As of today they have not reimbursed the lien holder *********************** in order to pay off the balance of my car loan, I do not have the information to call them directly to inquire about when the payments will be made. My insurance company and my gap insurance have already paid their portion,

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new KONA from Rick Case Hyundai in 08/23. Since April of this year I have taken my car back 3 times for 1) a recall on the rear latch 2) the outlet inside the car has not been working and 3)the driver side window is not working properly. Each time I have taken my car for the recall (May 29, July 1 and 8/09) I was told the job was completed, only to find out later that they never replaced the latch. The outlet inside the car still hasn't been fixed! This time they are saying they have to order the part. The window, well they can't do anything about it if they are unable to recreate it. This is ridiculous that I am leaving my car with them for the day and having to pay out of pocket for transportation, while they have told me on 3 separate occasions that the work has been completed when it hasn't.

  Business Response

  Date: 08/28/2024

  We had this vehicle here on two separate occasions (see attachment repair orders) and during the first visit on RO#****** we had to order the part for the recall as seen on line (A) "OTR TAILGATE HANDLE SWITCH" , also customer stated "12 volt CHARGING PORT INOPERATIVE" and after technician inspected found it working, so no repair was performed as the fault was not evident and system was operational. The owner returned the vehicle RO# ****** for 3 items to be inspected, the first (line A) was the recall from the previous visit  "OTR TAILGATE HANDLE SWITCH" which we had ordered the part previously on her last visit had arrived was installed, so the recall was completed. The second item on the list (line B) was customer states  "HORN INOPERABLE" which the technician diagnosed as a defective horn assembly which was replaced under the factory warranty, the third item on her list was, customer states  " CHARGING OUTLET INOPERATIVE" which the technician tested and found it to be operational and no repairs needed. The vehicle was then returned to the owner and has not been back to this dealership since this visit, therefore we are unaware of any further items which need be checked or repaired, and if indeed the owner needs any further items inspected we would be happy to do so. I did go online and see that the owner has visited another location subsequent to their visits with us and after speaking to the manager at that store which happens to be in our dealer group, also checked this vehicle on August 9th and could not duplicate the owners complaints either. If this owner is still having a complaint with the charge port on this vehicle, then can bring the car over to the dealership, and I would be happy to check the vehicle and have them duplicate the fault  so we could see if there is actually a fault existing and repair it, or that the feature is operating as designed by Hyundai and demonstrate to the owner how its used. Thank you.

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22134411
  
  I am rejecting this response because:  This is precisely why I have filed this complaint. I brought the vehicle in to address the issues mentioned. Regarding the latch, during my initial visit, I was informed that it had been replaced. However, I was never notified that the part needed to be ordered. It was not until a subsequent visit for an oil change that I learned from their technician that the part had never been replaced. If the part was ordered during my first visit, I should have been contacted once it was received.
  During the second visit, I was again told that the latch had been replaced and that the outlet was functioning, but neither issue had been resolved. These items remain unrepaired. I have since taken my car to ***************************** and have an appointment on 09/03, as they had to order the part and have informed me that it is now available. Rick Case Hyundai continues to assert that the necessary work has been completed, while Weston ********************** is scheduled to perform the repairs on September 3. I chose not to return to Plantation ********************** because they claimed work had been done on my car that, according to their records, had not been completed.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/28/2024

  Please see attached sheet from  Hyundai records that show that there are no outstanding recalls on this vehicle and also shows the repair order from our service RO# ****** which I attached previously showing it was completed; as part of performing  a warranty claim we must to send photos of the replaced part and Hyundai inspects these copies before the mark the report complete. There are no further recalls needed at this time and my offer to inspect the vehicle with the customer so they can show me the fault which is still of a concern so we can get this corrected if needed. Please let us know if you still need us to look at the vehicle, but the recall on the tailgate handle has already been completed. 

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car in 2022. Traded in on April 2024, I am supposed to get a $500 gap insurance refund and was confirmed with my financial advisor at the time of trade in. It has been 6 months. *** contacted them by phone and in person and everyone pushes back and still no answer. They refuse to help or give any type of information on this matter. Im out of wits against a big corporation that refuses to help.

  Business Response

  Date: 08/10/2024

  Good morning,

  Let me check with accounting and will get back to you, thanks 

  Business Response

  Date: 08/12/2024

  The check was mailed in May we are checking to see if it was not cashed. once we verify it has not been cashed, we will cancel the check and send out a new one.

  See attached 

  Thank you  

  Business Response

  Date: 08/12/2024

  Can you please verify your address.

   

  thank you 

  Customer Answer

  Date: 08/13/2024

  ****************************************************************************************************