Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern on or about July 15th 2023, I was referred by Legal Shield www.legalshield.com to Attorney *************************** (Bar#*******). We spoke about several options in our initial meeting and she decided that the best course as an attorney would be to create a mitigation package and submit it to the State attorney/ Court. She assured me that I will have the best outcome because she was a former State Attorney and that her former boss Loved Her. I paid the Attorney *************************** (Bar#*******) a total of $8,000 (Exhibit A) for Legal representation of a Plea Bargain before the court.There was no action on the case what so ever, we had a court date on the 25th of July where the Court set a new calendar call for November 3rd and a trial date for November the 13. (Exhibit B). She did not create any mitigation package rather had me request personal and character references which I did. Weeks passed by and there was no update of the case, and when I attempted to contact her on several occasions, it was always I will call you back or call me back tomorrow. The calendar of November 3rd 2023 came and she tried to get a continuance and the Judge rejected her request and literally threw the paper back at her. Days passed and there was no work being done in regards to the plea bargain or what she wanted me to do. Ultimately, the court date was coming up on November 13th and after promising to start on the Appeal and never starting it, why I know she never started any work on the appeal was that she requested that I copy and paste my testimony from the transcripts into an editable email so that she could just copy and paste my testimony from the prior court date for the appeal. That email until this day is still unread I got a text message from Attorney *************************** (Bar#*******) (Exhibit C) requesting me to come to her office and work on the appeal (Which she is not an appellate lawyer) which was very disheartening that ********* date was on Monday the 13th of November and on Wednesday, November the 8 at 4:30 PM she wanted to submit an appeal which, everyone that I have spoken to was too late for anything to happen by the Monday 8:30am. She claimed to have suddenly spoken to the State attorney and received a PLEA deal that she told me about and I accepted because, I was able to speak to my cousin and work things out. I did leave a credit card authorization form(previously) for all payments that I made for ONLY Depositions and transcripts and my credit card was charged without my authorization for an appeal which was never filed and would have been futile anyways because it would have taken more than the time that we had to stop or request a continuation again.This is the reason why would like to file this complain, Attorney *************************** (Bar#*******) told me every lie in the book I apologize for the lack of a better word. Nothing she said was true, she made up prices on the fly and recommended requesting a new court date with new evidence, which she said was $5000 then when we could not use any additional video evidence, she then changed the price of the appeal from $10000 to $5000 and took my money without filing ANY appeal or doing any work on the case. I am not only writing to file a complaint against *************************** but I also demanding the my $5000 be returned to me in perpetuity.

  Business Response

  Date: 12/19/2023

  ****************, as you were previously advised, your request for a refund of your non-refundable retainer was declined. We are unable to post specific facts regarding your case due to attorney/client privilege, however,we are not in agreement with your representations in this complaint. The attorney did work your case and came to a very favorable resolution for you.Regarding your statement that we processed an unauthorized charge to your credit card, we would be happy to send you copies of your signed credit card authorization form. 

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 20957306
  
  I am rejecting this response because: Attorney *************************** had ample time to file the Writ when I contacted her. Is it regular practice for an Attorney to wait until 2 days prior to a deadline to file a writ. Absolutley not. I am requesting that my money that I did NOT authorize your firm to take WITHOUT filing a writ, be returned immediately This is very deceptive and disheartening. I do have other people who were in need of legal services and I would never recommend Glantz law for ANYTHING. Please return my money because nothing was done for ****** to keep the over $5000 of someone's hear earned  money. What if someone did this to you? Would you feel good? No! I doubt it. Please return my funds.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/18/2024

  ****************, as you are aware, the Retainer Agreement you signed was non-refundable and earned upon receipt. We are in possession of your signed authorization for the credit card charges. Work was performed by the attorney on your behalf. As such, we dispute your statements regarding deception and charging your credit card without authorization in the strongest possible terms. As to your statement that nothing was done, the extraordinarily positive result obtained by the attorney on your behalf speaks for itself.

  Customer Answer

  Date: 01/25/2024

   
  Complaint: 20957306
  
  I am rejecting this response because: I trust this correspondence finds you well. I am writing to formally reject the response provided by your office, dated January 1, 2024,pertaining to the matter under consideration. My rejection is premised on several substantive grounds necessitating a comprehensive review of the circumstances surrounding the charges levied against me.
  
  In the aforementioned response, reference is made to an exceptional outcome purportedly achieved through payments made for the Plea bargain. It is essential to emphasize that my objection does not rest on the acknowledgment or dispute of the charges themselves. Rather, my concern lies in the invoicing for services ostensibly rendered but not actually performed.
  
  Specifically, the charges in question relate to a writ that,as per my knowledge, was never diligently addressed or worked upon. This raises considerable concerns about the appropriateness of the charges incurred for a legal service that remains outstanding and unfulfilled. I seek clarification on the correlation between the payments made and the tangible legal services rendered, especially in light of the unaddressed writ.
  
  Allow me to delineate the crux of my objection. The funds disbursed for the Plea bargain, as elucidated in your response, were purportedly allocated towards securing an exceptional outcome. However, the notable absence of any progress or substantive work on the unresolved writ brings into question the validity and reasonableness of the charges associated with it.
  
  It is imperative to underscore that my objection centers on the financial aspects of this transaction. I am not contesting the acknowledgment of the charges; rather, my concern pertains to the ethical and legal principles that underpin the billing process. Charging for work that has not been undertaken raises ethical questions about the integrity of the billing practices employed in this matter.
  
  To substantiate my position, I have amassed a considerable volume of evidentiary material in the form of text messages and emails. These documents unequivocally demonstrate that efforts were indeed expended on addressing the matter in question, specifically three days prior to the stipulated deadline. Regrettably, despite the purported engagement, the said legal matter was not submitted, as evidenced by the lack of any formal acknowledgment or filing.
  
  I am prepared to furnish the aforementioned texts and emails as evidence, providing a chronological account of the efforts invested in the matter and the subsequent failure to submit the required documentation.Furthermore, I have received and retained multiple screenshots and texts that conclusively establish the veracity of my assertions.
  
  In light of the foregoing, I request a thorough reevaluation of the charges levied against me, taking into consideration the apparent discrepancy between the payments made for the Plea bargain and the unfulfilled legal service associated with the unresolved writ. I anticipate that a diligent review will not only address the concerns raised herein but also contribute to upholding the integrity and transparency of the legal billing process.
  
  Please consider this communication as a formal contestation of the charges, and I anticipate a prompt and comprehensive response to the matters raised herein. I am open to engaging in further discussions or providing additional documentation as may be required to facilitate a fair and equitable resolution to this matter.
  
  Thank you for your attention to this pressing issue. I look forward to your timely response.
  
  Sincerely,
  
  ************************;  

  Business Response

  Date: 01/30/2024

  ****************,
  
  As you have previously been advised, the Retainer Agreement you entered into with Glantzlaw was non-refundable and earned upon receipt. A copy has been provided to you previously. A copy of the attorneys time records have also been provided to you previously.  Our office is limited in our response inasmuch as this is a public forum and you are still protected by attorney/client privilege. 
  
  We must point out that your statement that there was no substantive work done on your behalf is inaccurate,as reflected on the attorney time records you have been provided. The attorney dedicated several hours of work on this matter. You are fully aware of all of the efforts that the attorney made on your behalf which ultimately led to a favorable outcome for you.
  
  Your request has been reviewed and evaluated. Our position remains the same. 

  Business Response

  Date: 02/06/2024

  As you are well aware, the attorney in your case obtained an extremely positive outcome on your behalf. In order to protect your privacy and the delicate nature of your legal matter, we are attempting to respond to your complaint without publicizing details regarding your situation. 
  
  You were aware at the time that the attorney was taking a multi-pronged approach to obtaining that result for you and that a writ, which had been started, would no longer be necessary as a result of the attorneys simultaneous efforts. The attorney expended a considerable amount of time in preparation of the Writ even though it was ultimately unnecessary to file same due to the attorneys other efforts to negotiate an extremely favorable outcome for you. You were charged a flat fee and work was performed on your behalf.Copies of the time records regarding your case have been provided to you previously.   
  

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 20957306
  
  I am rejecting this response because: no work was done on the writ i have attached her texts that WE would work on the writ all day and file it. I had video evidence and written arguments that HAD to furnished to the appeals court that she did not have. What work could she have done on the writ. I refute these statements in perpetuity.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/16/2024

  ****************:
  
  Pursuant to Retainer Agreement you entered into with this office, a copy of which was previously provided to you, your retainer was a flat-fee, non-refundable and earned upon receipt.  The attorneys time records in your case, copies of which were also previously provided to you,show that the attorney spent several hours preparing a Writ on your behalf on November 7, 2023.  As you are aware, the attorney is pursuing a multi-pronged approach in your case, and that **** was rendered unnecessary due to her success on your behalf through other means. 

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 20957306
  
  I am rejecting this response because: as you can see clearly see from the jpg photo attached, she only spent two hours on the writ and had no intention of completing. A well written writ according to industry professionals are anywhere from 40 - 60 pages long. The Attorney had months to start it she never did after I gave her law firm the money to compose and research the writ. She clearly state that she was going to refund my money of about $2600 this is what she told the ******* Bar because I did file a complaint with the ******* bar and I'm looking for suspension or disbarment from the ******* bar for attorney ****** and *****. As well as suing her in small claims court and filing a lawsuit against her and her company for defamation of character and liable.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son ***************************** was inpatient at *** Health ******************* during the Hurricane **** My son is non verbal and I am his legal guardian/medical proxy. In order for me to be at the hospital during the hurricane I had to be at hospital by 5pm before lockdown. While preparing for hurricane I slipped and injured my elbow requiring medical attention. So I had to go straight to ********** hospital due to lockdown and ended up with a hefty medical *********************** $4000 for just having two staples in my elbow. I did not have medical insurance and would have went to urgent care for a much less expensive alternative. I have attempted to get help from FEMA with this medical bill but they are requiring a letter from a physician that this was in fact disaster related. I have attempted several times to get assistance with this from ********** hospital, but they are stating because it was an ** visit I could not get this because it would be difficult for doctor to remember my situation if that doctor would still be there. Well according to medical records it clearly states what happened. I have tried SEV**AL avenues to get this addressed with no prevail. I last spoke with ****** the ** Coordinator to attempt to get letter from a doctor. I never saw a doctor just a Physician assistant and Nurse. I was still charged doctor *** whom I never saw either. FEMA has now denied my claim and time is running out for me to submit letter needed for FEMA to consider my appeal. I either need that letter or at this point I ***l need to write off bill due to them not cooperating. I can not afford this bill and have done my due diligence and have acted in good faith to get assistance offered

  Business Response

  Date: 02/14/2023

  Thank you for reaching out to us and allowing us to address your concerns. Our office has been trying to reach you. Please contact me at ************** so we can schedule a time that is best for the attorney to reach you. *****************************, Office Manager ************** ext. 204.

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19396468
  
  I am rejecting this response because:

  I have attempted to utilize my services that I have been paying for a few years. Each situation I try to utilize service they don't return calls or follow through with requests. I have Yet been able to get a single letter completed due to lack understanding of case I guess. I feel that this company is fraudulent and are not offering services advertised and in my plan.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/13/2023

  Thank you for reaching out to us and allowing us to address your concerns. Our office has been trying to reach you for additional information. Please contact me at ************** so we can schedule a time that is best for the attorney to reach you. *****************************, Office Manager ************** ext. 204.

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19396468
  
  I am rejecting this response because:

  The only message I have received, I have responded to which was recently and still yet to receive a response to that.  Each case that I have opened with your company has either never been addressed, several communications later the attorney still didn't understand and letter draft completely out of context and or never done.   I have been a member for around 3 years and the service I receive is terrible.  I have seriously contemplated cancelling my services but there are still things I was hoping to get addressed as I have spent several thousand dollars to get very little service.  I feel this is a scam and a waste of money.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/11/2023

  Thank you for reaching out to us again ********************. There appears to be some confusion as the nature of your issue is not with our office and our office complied with your request via email yesterday.  Please contact our office if you need additional information.  

  Thank you.