We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health and Wellness

Planet Protein, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Planet Protein, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Planet Protein, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Planet Protein, Inc

      2 S University Dr #300 Plantation, FL 33324

    • Planet Protein, Inc

      2 S University Dr Ste 329 Plantation, FL 33324-3339

    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/29/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this product on January 13th 2025. The order should have been shipped in 3 to 6 business days as per website. I have sent several emails about the status of my order with no response. I want a refund ASAP.

      Customer Answer

      Date: 02/24/2025

      The company (Planet Protein) refunded my purchase last week. Thank you for your consideration.

      Customer Answer

      Date: 02/27/2025

      ID ********. ********************** refunded my purchase. I'm happy with the resolution of this issue.

    • Initial Complaint

      Date:09/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enrolled in auto-refill through this company to have one bag of vanilla protein delivered to me per month. The cost I believe was $55/month, with a discount for being on auto-refill. The money was automatically deducted from my credit card every month. My protein usually arrived late, so I didnt end up getting exactly one per month for the first couple months, but they would deliver 2 bags the next month for the missed one. However, for the months of October, November, and December of 2023, my credit card was charged for protein and the protein was never delivered. To this day, I was charged for 3 orders of protein that has not been delivered. I emailed the company twice, in December of 2023 and in April of 2024. Both times there was zero response from Planet Protein.

    • Initial Complaint

      Date:09/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 1, 2024 I ordered and paid for a bag of their protein powder. However after waiting until April I canceled that order and asked for a refund of the $65.95. Still no refund 4 weeks later I emailed them asking what's taking so long but got no response. When I looked at my account with them it says the money was refunded but was not and I have my bank statements to prove it. I have sent multiple emails with no response whatsoever and I'm 73 years old and can't afford this loss! They are trying to scam me and I hope you can help. Their phone number doesn't work either. Thank You, ******* *******

    • Initial Complaint

      Date:04/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was signed up for Planet Protein's recurring order. My first unfulfiled order was on 9/30/2023 for $*****, second unfulfilled order was on 10/28/2023 for $109.78, third unfulfilled order was on 11/23/2023 for $*****, fourth unfulfilled order was on 12/18/2023 for *****, and fifth unfulfilled order was on 1/12/2024 for $*****. I have reached out to customer service multiple times with no response on why my orders are not being fulfilled and how I can get my money back. Packages were usually received within 2-3 weeks of an order.

    • Initial Complaint

      Date:04/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ordered from this company before with no problems on delivery. I ordered again on 2/6/24 and have yet to receive anything. It is now 4/17/24. I have emailed their customer service email 3 times now in addition to the other email they provided in their support information and have not heard anything. This product is not cheap and I want to be able to cancel my purchase and get my money back

    • Initial Complaint

      Date:03/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Vanilla protein powder from this company on March 7, 2024, and was told my order would ship in 3-6 business days. It is now March 27, 2024, and I still have not received the order, so I reached out to them. After reading all of these other reports, I doubt I'll ever see it or hear back. My credit card company is currently going after them. Absolutely disgusting that they are not being shut down.

    • Initial Complaint

      Date:02/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a protein powder subscription that they stopped fulfilling. Three orders totaling $237.95 each unfulfilled. Have tried to contact them numerous times with no response. They appear to have ghosted this business. The website appears to still be taking orders.

    • Initial Complaint

      Date:02/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from them first in July 2023, I believe. I did not receive the first order initially and and contacted the business through all the contact methods I could find. Eventually they responded and told me it was out of stock (it was not listed that way when I ordered, nor when I went and checked their website when they told me this). They offered to send me something else and I agreed. In my foolishness, I thought this meant they weren't going to scam me. So I ordered from them again, even signing up for a subscription after being assured all the issues were sorted. My mother even ordered from them too. My last order date was October 27, 2023, for $55.80, which happened through the subscription while I was still waiting for an order I had placed in September, also $55.80. I contacted them again asking what was going on and where my order was, and eventually I got a response saying something cryptic about new partners and setbacks. They said "we want to assure you that the orders will be ready for shipping very soon. There should not be any significant delay as we have already completed the necessary production and will be initiating the shipping process shortly. Please let us know if you are able to wait a bit longer." Stupidly, I said I could wait a little longer. I emailed again inquiring if the orders were ready to ship yet after waiting a few more weeks. They never responded. I waited through the holidays and then emailed them again a few weeks ago, asking directly for a refund, and never received a response. I realize I'm probably never going to get what I paid for. I see they had a lot of other people posting in their comments on social media saying they were having the same experience and that they are being scammed, but they have since disabled their comments. It makes me mad that their website is up and running with no notice of wait times or out of stock notice on the product I ordered. People are still buying from them and in effect being scammed.

    • Initial Complaint

      Date:02/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two bags of protein meal powder and never received them. I a.s,never received a shipping notification. I emailed the company two times with no response. They also have no phone number.I want ,y money back and for the world to recognize this is a fraudulent website.

      Customer Answer

      Date: 02/04/2024

      summary
      NEW Vanilla Magic - Organic Zero Waste Vegan Protein Powder (1.6lbs)  1
      $55.80
      Chocolate Magic - Organic Zero Waste Vegan Protein Powder (1.9lbs)  1
      $50.39
      Subtotal $106.19
      Shipping $0.00
      Total $106.19 USD
      Customer information
      Shipping address
      ***********************
      1000 ** Highway 36 
      ***************, ******** 80517 
      ************* Billing address
      ***********************
      HC 61 
      Box 30115 
      ***************, ******** 80517 
      *************
      Shipping method
      Free shipping Payment method

      If you have any questions, reply to this email or contact ** at **********************************

    • Initial Complaint

      Date:02/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 2 bags of Vanilla Magic - Organic Zero Waste Vegan Protein Powder on January 1/1/2024 with email confirmation from the company, Order #*****.This order has NEVER been full-filled and I have not received my protein or a refund.I am seeking to be refunded $110.42 that was charged to my Card on date of purchase (1/1/2024), or I will file a police report for theft.Contacted them via their website 1x and also sent two follow up emails on 1/11/2024 and 1/21/2024 to try and resolve the issues with this order and have received no response from the company.

    Planet Protein, Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.