Reviews

Review Details

• Review fromRenee J.

  Date: 02/13/2025

  1 star
  ******! They automatically charge your account for a recurring charge. I did not authorize it and when I called to complain, they only refunded me the balance of the year not the full amount. I went on SS so there was no need for me to renew the plan. I don't like being automatically charged when I wasn't notified!!!!! BAD BUSINESS PRACTICE!

• Review fromDENISE B

  Date: 12/19/2024

  1 star
  shady for sure. I pd. 2 yr premium to save a few bucks. My dentist said it was useless since my medical coverage paid for my services. I req'd. my refund of $201.96. I received a credit of $136. Now I cannot get through to them. Tried e-mail and phone calls. Upset senior citizen!! less than 1 star rating

• Review fromMark C

  Date: 12/05/2024

  1 star
  This company is guilty of trying to steal cash from my bank account. I did not approve their auto enrollment Did not wish to do business with them again.And I think they're guilty of male fraud and running a scam business

  DentalPlans.com, Inc.

  Date: 12/16/2024

   Hello,

    Thank you for reaching out to the DentalPlans Consumer Relations Team. After looking into Mr. ******** situation, we found that his plan was set to automatically renew. Members can stop the renewal process from their member area.   
  We send out multiple notifications through phone, mail, and email to avoid any surprises. Members can also call and speak with a live agent for help with canceling the renewal.  Mr. ****** acknowledged receiving the renewal notifications but did not respond. The renewal payment has been refunded, and it will take five business days to process. Please feel free to contact the **************** Team at ************** if you have any questions or concerns.   
  
  Regards,

  
  
  

• Review fromAndrew g

  Date: 10/08/2024

  1 star
  i got an Aetna discount plan. The discounts are worthless. The fee schedule is very high. They trick you into thinking you will have great discounts with your dentist but the examples they give are not based on your dentist. Furthermore, ******************* has no idea who I am because the plan is strictly through this seperate company. Do not waste your money.

• Review fromRick W

  Date: 09/30/2024

  1 star
  Cant get any discounts or coverage from my dentist, when calling Dental plans to cancel and get a refund i get stock in a phone loop then call is disconnected. Has happened 3 times, complete scam and good luck getting ahold of them

  DentalPlans.com, Inc.

  Date: 10/01/2024

  Hello ****,
  
  We appreciate you reaching out to address your concerns regarding your dental plan. We understand the frustration of not being able to receive discounts or coverage from your dentist, as well as the difficulties you've experienced when trying to cancel your plan and request a refund. We are committed to resolving this matter for you.
  
  However, upon reviewing our records, we are unable to locate your account using the name and email provided. We apologize for any inconvenience this may have caused and we would like to request further information from you to assist us in locating your account and resolving your issues promptly.
  
  Please provide us with additional details such as your policy number, phone number associated with the account, or any other identifying information that can help us locate your account in our system. You can reach us at ************** to discuss this matter further.
  
  We take your feedback seriously and are dedicated to providing excellent customer service. We apologize for the difficulties you've faced in reaching us and we assure you that we are taking steps to improve our communication systems to avoid such issues in the future.
  
  Thank you for bringing this to our attention, and we look forward to assisting you in resolving this matter.
  
  Sincerely,
  
  Consumer Relations Team,
  www.DentalPlans.com 

• Review fromHeide M

  Date: 08/21/2024

  1 star
  This company does nothing but give you the run around. You call to cancel they tell you it's a completely different number and they are closed for the day. They can't cancel you online even if you login or live chat with a representative You finally get a hold of the place and you have to give them all your information again and you have to give them a reason why. This place should be closed. Their dental plans aren't even taken by the dentists.

  DentalPlans.com, Inc.

  Date: 08/22/2024

  Hello *****,

  Thanks for your recent feedback We strive to provide a one call resolution experience for each member. When a member wishes to cancel their plan, they can do so through their members area or by calling the **************** line. If they choose to call, they will be transferred to the ********************* which handles refunds and cancellations for accurate processing. For after-hours inquiries, the advice is to call back on the next business day. Live chat support does not have a ********************* so members must either contact the Retention Team by phone or cancel the plan through the members area. When contacting the provider to cancel the plan, the member should be prepared to provide their information and a reason for cancelling. 

  If a participating dentist refuses to accept the plan, **************** is available to assist with resolving the issue through a phone call to the dental office. This ensures that members receive the benefits they are entitled to under the plan. By offering multiple avenues for cancellation and addressing issues with participating providers promptly, the company aims to provide a seamless and customer-centric experience for its members. We offer our apologies for any inconveniences.

  Kind regards,

  Consumer Relations Department,

  www.DentalPlans.com

• Review fromMichelle B

  Date: 07/10/2024

  1 star
  I purchased this plan at the end of May 2024 and didnt start to seek out dentists til the end of June. I couldnt find a dentist from the list online that participated in this plan so I called customer support and they sent me another list of providers and most say they also have not heard of and said they do not participate as well. I chatted with an agent who asked me for the dentists names - I have contacted 6 so far and agent told me to speak with the office manager to confirm their participation. I explained that for all six because they were not familiar with the name they have asked me to send a copy of my membership card to them and theyve all come back saying they dont participate. I asked the agent what was the process for getting a refund and she and they texted that refunds are provided after 30 days of enrollment which is ridiculous. If the plan doesnt provide the service a refund should be provided

  DentalPlans.com, Inc.

  Date: 07/11/2024

  Hello ********,

  I appreciate your feedback and would be more that happy to assist you. Based on the information you've provided, it seems lyou are experiencing difficulties in finding a dentist who participates in the plan. When dealing with situations like this, it is crucial to communicate effectively with both the DentalPlans Consumer Relations Team  and the dental offices you contact. It's positive that you have already reached out to multiple dentists but  asking for confirmation of participation directly from the office manager is a good step in ensuring clarity . This is not the only plan offered in your area and you have the option to switch plans at no additional cost to you. We can also find you a dentist that is accepting your plan.  Please call in and allow  us an opportunity to address your concerns and assist you. If you still feel that you would like to cancel we can honor a prorated refund to you.
  
  

   I have included our refund policy for your review 

   

  REFUNF POLICY:

  We offer a 30-day money-back guarantee, less the $20 processing fee, on all dental savings plans purchased from DentalPlans.com.
  
  Please call ************** to speak with our customer service department to discontinue your plan within the first 30 days of purchase.
  
  After 30 days of initial purchase, the DentalPlans.com Refund Policy is as follows: A member is eligible to receive a pro-rated refund only if DentalPlans.com cancels their membership with one of its networks for any reasonor if the fee schedule of the plan you have selected is not honored by at least one participating general dentistry provider in your vicinity. If your plan auto-renews: Within the first 60 days of the auto-renewal date, we offer a full refund of the plan price, less the $20 processing fee. Call ************** to speak with our customer service department for more information. After 60 days from the automatic renewal, the above refund policy applies. If you do not want your plan to renew automatically, you must set your account to Do Not Renew.
  
  Members can switch to another plan at any time during their membership. Contact our customer service department at ************** for assistance.
  
  Processing Fee: The processing fee is for the standard upkeep & administration of the members area and sending your plan information in the mail.
  
  State Exceptions
  
  ********: Members who cancel a membership within the first ************************************************* the plan will receive a full refund, including the $20 processing fee.
  ********: Processing fee is not applicable for plans sold to state residents.
  **************: Member shall receive a full refund of membership fees, excluding processing fee (if any), if the member cancels within the first 30 days after receipt of membership materials.
  *********: Members who have a plan that includes prescription discounts and who cancel their membership within the first 30 days after the effective date of enrollment will receive a full refund, including the $20 processing fee.
  To ensure that a cancellation request is processed, a member must speak with our customer service department by calling the number on their Membership ID Card.

   

   

  Thanks for contacting DentalPlans regarding this matter.

  Consumer Relations Team

  www.dentalplans.com

   

• Review fromKiesha C

  Date: 07/02/2024

  1 star
  This is the worst fraud ever, bought plan last year, none of the dentist accepted the plan and says it's really not worth it. I called company to cancel, young lady claimed she canceled plan. Now fast forward last week this bogus company debits ****** out of my account, now 10 days later calling the bank and company. Still no monies have been refunded. I

• Review fromPat W

  Date: 05/16/2024

  1 star
  The dentist they list are not accepting their dental savings plan. Not one single dentist I contacted said they accept this plan. I paid the yearly fee and wasted my money. When you call customer service, they are rude. I feel I was scammed.

• Review fromEric T

  Date: 09/26/2023

  1 star
  I am trying to cancel my Dentalplans.com plan because my old dentist is retiring, but they are giving me nothing but runaround, making it impossible to get help, and some of the persons I have dealt with have been somewhat (or very) rude as well. I'm just lucky I didn't buy the three-year plan; then I'd be really screwed. Outrageous. The few I have gotten to talk with or chat with have all stated different times help is allegedly available, and yet it never is.

  DentalPlans.com, Inc.

  Date: 10/04/2023

  Hello,

  This issue  is being addressed please allow us the opportunity to investigate the matter and speak with the member in order to reach a fair solution.
  

  Thanks,

  Consumer Relations Dpt.

  www.DentalPlans.com