Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the ******************* plan based on the fact that I was supposed to receive a discount at my dentist and eye doctor. Both are listed as part of this plan on the website.I went to both my eye doctor and dentist and neither one accepted this plan, I would like a refund of the total amount of $204.46

  Business Response

  Date: 07/27/2025

  Hello,

  Thank you for bringing your concern to our attention. It appears that we have not had any prior communication regarding this matter, which would have allowed us the opportunity to assist you in resolving the issue. We appreciate you providing the names of the locations, and we will contact the providers to ensure that they are accurately listed in our system.
  
  I want to inform you that we have processed a refund of $184.46 for your plan. Additionally, we will conduct an investigation to determine if an error was made on our part. If we find that there was a mistake, we will also refund the non-refundable ***** processing fee.

  
  If you have any further questions or need additional support, please feel free to reach out.
  
  Thank you for your understanding.
  
  Best regards,
  

  Consumer Relations Team,

  www.DentalPlans.com

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent charge on my credit card.i never gave any authorization to renew any plan as they say in 2025. Dentalplans.com charged my credit card in their file without my authority and knowledge to the amount of $224.95. I have alerted my credit card of this fraudulent charge and they are issuing me a new card.

  Business Response

  Date: 06/17/2025

  Hello,

  We sincerely apologize for any inconvenience you may have experienced by the automatic renewal of your Dental ************************ membership. Our intention is to provide a seamless experience. Please note that we send out notifications via letters, emails, and phone calls prior to the renewal date to ensure transparency. Additionally, members have the option to easily disable the auto-renewal feature by accessing their account settings in their online members' area, or by contacting our ************************ line. We value your feedback and strive to improve our communication methods to prevent similar occurrences in the future. This matter has been resolved. The refund was processed on 5/21/2025.

  
  Thank you,
  Consumer Relations Team,

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plan: ***************** dental promise local dentist accept but they do not, only insurance.Member ID: ******************** Date: 4/11/25-Expiration Date: 5/11/27, disabled senior 71 have a tooth broken off drilled filled to much and hit bottom little hard, now starting to get swollen possible infection nights are h*** I needed to go right away but insurance had waiting period. even paid a year, actually ended up selling me two years. new stuff do not understand how sell something as a senior i can not use in town.Your Plan Membership Card is Enclosed Dear Valued Member,As requested, we have attached your plan membership card. You may download and print as many copies as you'd like.If at any time you wish to print additional cards, review your billing information, renewal options or other details for the plan you purchased, please visit the :DentalPlans Member's Area below.Member's Area URL: *************************************** Thank you,The DentalPlans.com Team-*************

  Business Response

  Date: 05/19/2025

  Hello,

  We apologize genuinely for the inconvenience and frustration you have experienced. Our aim is to deliver outstanding customer service, and we sincerely regret not meeting your expectations. A member of our **************** Team made efforts to address the issue, but unfortunately, we were unable to reach you by phone. Please reach out to our **************** Team at **************, and we will be more than happy to assist you.

   

  Thanks,

  Consumer Relations Team,

  www.DentalPlans.com
  
  
  
  
  
  

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled auto pay with Dentalplans.com on 4/5/2025. This autopsy was not authorized by me. They assured me there would be no further charges to my account. They are now charging my account again, after i canceled the service.

  Business Response

  Date: 04/23/2025

  Hello,

  We sincerely apologize for any inconvenience you may have experienced by the automatic renewal of your Dental ************************ membership. Our intention is to provide a seamless experience. Please note that we send out notifications via letters, emails, and phone calls prior to the renewal date to ensure transparency. Additionally, members have the option to easily disable the auto-renewal feature by accessing their account settings in their online members' area, or by contacting our ************************ line. We value your feedback and strive to improve our communication methods to prevent similar occurrences in the future. The refund was processed on 4/17/2025 and will be sent via paper check through regular mail.  

  
  Thank you,
  Consumer Relations Team,
  www.DentalPlans.com

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23239335
  
  I am rejecting this response because:  i have not received the refund.  They sent a check through the mail and refused to send it electronically as I requested.  Also, I have no way to track their mailing.   Poor response from them.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 05/07/2025

  Hello,

  Thanks for your response. Unfortunately, our call center is closed on Saturday and Sunday. Dental Plans operating hours are Monday through Friday from 8am to 7pm est. We were unable to locate any correspondence via mail or fax pertaining to any cancellation request. Per your last conversation with the Supervisor on 4/23/25, we advised that your account has been cancelled and that you would receive a full refund via paper check through regular mail. If you require further assistance, please feel free to contact the *************************** at **************.
  
  Thanks,

  Consumer Relations Team,

  www.DentalPlans.com
  
  
  
  

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent charge on my credit card. I did not buy a dental plan on 04/06/2025. Dentalplans.com charged my credit card in their file without my authority and knowledge to the amount of $164.95. I have alerted my credit card of this fraudulent charge and they are issuing me a new card.

  Business Response

  Date: 04/21/2025

  Hello,

  We sincerely apologize for any inconvenience you may have experienced by the automatic renewal of your Dental ************************ membership. Our intention is to provide a seamless experience, and we regret if this process was not made clear to you. Please note that we send out notifications via letters, emails, and phone calls prior to the renewal date to ensure transparency. Additionally, members have the option to easily disable the auto-renewal feature by accessing their account settings in their online members' area, or by contacting our ************************ line. We value your feedback and will strive to improve our communication methods to prevent similar occurrences in the future. The plan has been cancelled and refunded.

   

  Thanks,

  www.DentalPlans.com

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would like to add that I never signed up for auto-renewal. 

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Dental ************************** back in March 2025 to discontinue my dental discount plan, because I noticed that they charged me for February AND March~ after I was told a plan explanation by their *** in January 2025, that I would have to log into my member services portal and activate, continued services, after the 30 day initial coverage timeframe.I never did that back in January 2025, yet i was charged fees for February AND March and just found out from my bank, that they are attempting to gain funds from me for this month (April)!!I called ************************** today to resolve the fraudulent charges/issue, only to get the run around from the **** After getting tired of the nonsensical talk from the **** I asked the *** kindly, if I could speak to his supervisor. The *** obliged and to be honest, the supervisor sounded like the *** using a more professional, clear tone and verbiage. The Supervisor was very rude to me (over talked me) while I was attempting to tell him of the fraudulent matter on their end. I did get his name which is ****** ******** ~ in which could be fake, however, I did get his name for the purposes of knowing the name of who I was speaking with also, as well as for reporting both the *** AND the supervisor. I want my money back for a service that I did not use NOR did I re-sign up for as a continued service. That I was as told HAD TO BE DONE~ONLY by ME. In which, I did not do back in February 2025. This segway company for ***** is scamming people. And its not ethically proper in how they deal with the public who use the service. Please! Can someone at BBB help me (and MANY OTHERS Im sure) solve this issue.I can guarantee that many others have gone through this with **************************, as they plan to continue to do to others in the future.They need to be stopped!

  Business Response

  Date: 04/30/2025

  Hello,

  Thank you for bringing this matter to our attention.  Members subscribed to a month-to-month plan can take advantage of a short-term policy with maximum savings. Additionally, members can pay as they go without the obligation of a 12-month commitment. Cancellations can be processed by contacting a live agent via phone or through the designated member's area. To cancel, members must notify us at least five days before the upcoming billing cycle; otherwise, they will incur charges for the entire month of service. During enrollment, the member received a disclaimer outlining that plans are subject to automatic renewal and that payment is deducted five days before the expiration date. The plan has now been canceled, and no further payments will be processed. For any additional help, please feel free to contact the *********** Line at **************.
  
  Thank you.

  Consumer Relations Team,

  wwwDentalPlans.com

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to discontinue my plan within the first ********************************************************************* received a refund. My member ID # is ******************** called ************** on February 26th to discontinue my plan and selected the reason for my call but for some reason I could not reach anyone. I also used the chat feature on the website to discontinue my plan on the same day and was unsuccessful. I was also informed that the "cancellation department is usually very busy."I also sent a snail mail and a follow-up email and have not heard back from the company.

  Business Response

  Date: 04/02/2025

  Hello,

  Thanks for your recent feedback. We always strive to provide a one call resolution experience for all our valued members. When a member wishes to cancel their plan, they may do so via email or by calling our ************************ line. 

  If you choose to call the ************************ line, the member will be transferred to the ********************* which handles refunds and cancellations for accurate processing. Inquires made after 5pm EST, will be advised to call back the next business day, as the ******************** is open from 8am-5pm, EST, Monday-Friday. 

  We received Mr. ***** email on 2/26/25 at 6pm requesting to cancel and the refund was processed on 2/27/2025 at 10:35 am EST. in the amount of $149.95. If you need further assistance, please feel free to reach out to the ************** Team at **************.

  The Refund Policy has been added below for your review:

  REFUND POLICY

  We offer a 30-day money-back guarantee, less the $20 processing fee, on all dental savings plans purchased from DentalPlans.com.
  
  Please call ************** to speak with our ************** department to discontinue your plan within the first 30 days of purchase.
  
  After 30 days of initial purchase, the DentalPlans.com Refund Policy is as follows: A member is eligible to receive a pro-rated refund only if DentalPlans.com cancels their membership with one of its networks for any reasonor if the fee schedule of the plan you have selected is not honored by at least one participating general dentistry provider in your vicinity. If your plan auto-renews: Within the first 60 days of the auto-renewal date, we offer a full refund of the plan price, less the $20 processing fee. Call ************** to speak with our customer service department for more information. After 60 days from the automatic renewal, the above refund policy applies. If you do not want your plan to renew automatically, you must set your account to Do Not Renew.
  
  Members can switch to another plan at any time during their membership. Contact our ************** department at ************** for assistance.
  
  Processing Fee: The processing fee is for the service and administration of your dental savings plan.
  
  State Exceptions
  
  ********: Members who cancel a membership within the first ************************************************* the plan will receive a full refund, including the $20 processing fee.
  ********: Processing fee is not applicable for plans sold to state residents.
  **************: Member shall receive a full refund of membership fees,excluding processing fee (if any), if the member cancels within the first 30 days after receipt of membership materials.
  *********: Members who have a plan that includes prescription discounts and who cancel their membership within the first 30 days after the effective date of enrollment will receive a full refund, including the $20 processing fee.
  To ensure that a cancellation request is processed, a member must speak with our customer service department by calling the number on their Membership ID Card.
  Thanks for contacting DentalPlans regarding this matter.

   

   

   

  Thank you,

  Consumer Relations Department,

  WWW.DentalPlans.com

   

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Apparently the company sent a refund without communicating that the cancellation of my membership had been processed. For future reference, a confirmation of the cancellation or a reply to inquiries would have prevented this complaint. 
  
  Sincerely,
  
  ******* Dia

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received an email regarding my refund from them as requested.I was yelled at by one of their **** by thr name of "Colms" as best I could understand. I have called this company over 7 times regarding my refund and they claim it was sent *** I have no email from them validat

  Business Response

  Date: 04/09/2025

  Hello,

  Thank you for your recent feedback. We always aim to provide a one-call resolution experience for all our valued members. When a member requests to cancel their plan, we process the cancellation and send a confirmation email to their preferred email address. The request for cancellation was made on 3/25/2025 at 11:48 AM, and the refund was issued at that time. A confirmation email was sent to several times to ********************** and **************************.  We have attached the refund transaction for your review. If you need further assistance, please contact the ***************** team at ************** between 8 AM and 6 PM EST.
  
  
  Thanks,

  Consumer Relations Team,

  www.DentalPlans.com

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I had a discount plan with DentalPlans.com since 2011. My husband got insurance elsewhere and I wanted to remove his name from this plan. I called on 1/27/25, spoke to ****, and was advised the only way to do this was to cancel our account and a refund of $99 would be processed via credit card used when last payment was made. I used a gift card and when the balance zeroed, it was destroyed. She advised that instead they would mail me a check for $99 and I should receive it within 30 business days. Never received. I called back twice, once on 3/4/25 and spoke to ******* and was told, again, that I would receive a check. Never received. I called today and spoke to ***** *. who advised that a credit was made on this gift card no longer in my possession and a check was not mailed. I was lied to twice regarding the refund and although I need a new plan for myself, would not trust this company and give them my credit card number. It is also amazing how prices change depending on who you talk to. This entire matter is bad business practice and I will no longer do business with this company. I am still owed $99 and there was never a "check in the mail!" You don't lie to long term customers.

  Business Response

  Date: 04/09/2025

  Hello,

  We kindly ask for the opportunity to review and address the matter. Our goal is to resolve this issue to your satisfaction and ensure a positive experience.
  
  Thank you for your understanding and patience. Should you have any questions or need further information, please feel free to reach out to us at **************.
  
  Warm regards,
  

   

  Consumer Relations Department,

  www.DentalPlans.com

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Jo ********

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The keep trying to bill my **** for a recurring plan that i never authorized and don't want.

  Business Response

  Date: 02/27/2025

  Hello,

  We sincerely apologize for any inconvenience you may have experienced with the automatic renewal service.  Please note that we send out notifications via letters, emails, and phone calls prior to the renewal date to ensure transparency. Additionally, members have the option to easily disable the auto-renewal feature by accessing their account settings in their online members' area, or by contacting our ************************ line.  Upon your call on 2/26/2025, the agent turned off the renewal and stopped all attempts.

  Regards,

  Consumer Relations Team

  
  

  Business Response

  Date: 02/27/2025

  Hello,

  We sincerely apologize for any inconvenience you may have experienced with the automatic renewal service.. Please note that we send out notifications via letters, emails, and phone calls prior to the renewal date to ensure transparency. Additionally, members have the option to easily disable the auto-renewal feature by accessing their account settings in their online members' area, or by contacting our ************************ line.  Upon you call on 2/26/2025, the agent turned off the renewal and stopped all attempts.

  Regards,

  Consumer Relations Team