Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there, my name is *******************. Precisely 2 days ago, on July 13th, 2024, I went to Royalton Motors to purchase/finance a vehicle. After a couple of hours, around noon, I walked out with a 2014 Cadillac ATS, having put down a partial down payment of $2000. All I did was drive home. The car stalled on me, overheated, and had an oil leak immediately. Again, all I did was drive home. I have witnesses. Upon immediately returning the vehicle and not waiting any time whatsoever, Royalton Motors refused to give me back my $2000 right away. Today, I called them right when they opened, and two more times after that. Both **** and *****, the managers, refused to even speak to me, and I was hung up on each time. I promised myself and my family that if they do not pay me back today, legal action will be certainly taken. Deep down, I know these guys know that what they sold me was a junk car, and to their surprise, it was busted right away. Thank God I caught it. *********************** was the salesman, and all he had to say was dont involve me in this mess. At this point, it is 9pm, and I havent received any refund or any contact. Legal action will now be taken.

  Business Response

  Date: 07/16/2024

  i was not aware ************ called in today to speak to him or i would have taken his call.  ***** has a credit with the dealership of his 2000.  he can come pick out a different  car if he is not happy with his current car.  when he came back he said that the call was leaking oil.  we had the mechanic check it and there is no oil leak.  this complaint is the first i heard about the car shutting off or overheating.  i will have that checked out in the morning.  why wouldn't be get the chance to honor our warranty and fix it no cost to the customer?  nowhere in our paperwork does it say if you have an issue with the car or change your  mind that we're obligated to give a refund.  in good faith if he's not happy we give him the option to choose something else or we can fix it under our warranty.

  Customer Answer

  Date: 07/21/2024

   
  Complaint: 21994464
  
  I am rejecting this response because: On the very same day, when I returned the car, ***** the manager at Royalton motors said and I quote: Send the Cash App request for $2000 to the person you paid for the vehicle. If we discover that the oil leak was not your fault, we will give you a refund. Furthermore, when I continued my pursuit of the refund and finally spoke to ***** just 3 days later, ***** called me a liar and said there was never an oil leak, the oil was filled to the brim. Its obvious that they fixed the car and waited the LAWFUL 3 day vehicle refund period to speak to me. I also have a witness, my Step Father who was there for ************. These people are trying to keep my $2000, and they have no souls or morals. Im just trying to get my money back. I have filed a police report with the ****************** and am planning on taking them to court. The evidence is in my favor.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/23/2024

  The dealership has kept a 2000 credit on file for the customer.  He can put it towards a different car.  The dealership sees no fault.  The dealership offers a full 30 day warranty for its cars and is willing to honor.  We don't allow customers to just change there mind as its a bad precident that anyone can go use a car for a weekend and return it monday.

  Customer Answer

  Date: 07/27/2024

   
  Complaint: 21994464
  
  I am rejecting this response because: once again, I returned the vehicle within hours. In other words, I simply drove home and back, experiencing all of the issues it displayed, including the oil leak that they say never happened. Once again, I have witnesses to this entire story. I will be taking Royalton motors to small claims court, since they are refusing to give me a refund.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded my car with them and they did give a car to finance i didnt want it the next a i brought the car i bought from them the next day and they didnt want to give me back my car ,the ***** accord u see it was theirs i give it back to them and i the car i trade was a ****** sentra i just want my car back or the money they give me for the car cause im struggling to buy another car cause i dont have any down payment

  Business Response

  Date: 06/03/2024

  THE CUSTOMER BOUGHT A CAR FROM US.  HE CAME IN DAYS AFTER WANTING TO SWITCH CARS.  WE ACCOMMODATED HIM.  HE THEN WANTED TO RETURN THAT CAR.  THIS IS NOT MUSICAL CHAIRS.  WE DON'T SELL PEOPLE CARS AND WHEN THEY CHANGE THERE MIND REWARD THEM WITH A FULL REFUND.  AS I UNDERSTAND IT THE LAST CAR HE CHOSE HE THEN WAS NOT ABLE TO INSURE IT.  HE HAS A FULL CREDIT AT THE DEALERSHIP TO CHOOSE A CAR AND NOT LOSE HIS DOWN PAYMENT.

  Customer Answer

  Date: 06/09/2024

   
  Complaint: 21789880
  I gived u a ****** sentra rebuilt title 80k miles in it and yall try to give me a hyndai sonata 2011 with 131k miles that worth *********************************************************** to pay 9k dollars with 9k dollars interest equal 18k for a sonata that only worth 3k on the market ,and yall violate the federal consumer act that require dealers to give money back whenever a customer dont wanna f*** with yall anymore ,and yall sold my car the next and state law require yall to keep the car and sell it within 30 days im not stupid and my car dont worth 2k ,so give me my car or refund me my money 
  I am rejecting this response because:
  
  Sincerely,
  
  Rone Fils *******

  Business Response

  Date: 06/11/2024

  i'm not quite sure what i'm supposed to next respond.  we are not in the business of selling cars and when the customer days later changes there mind refunding them total.  if we did that every customer in the world would buy a car on friday drive to ******* and return it on mondays.  are stance is the customer has a full credit when he is ready to come choose another car of his liking.

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21789880
  First if all yall didnt ask me for my credit and i didnt want to buy on it but my credit is 600 something , and plus i returned the 2 cars because of bad state not because  of prices ,and i returned it the next yall should have give me my car but didnt ,im still waiting on my money  i traded yall still get my car you guys are not lenders but sellers give my f****** car or my money
  I am rejecting this response because:
  
  Sincerely,
  
  ***************** *******

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2017 *** for almost $20,000 1 month ago which has had non stop mechanical issues. When taking it back we are promised it will be repaired. They keep the car for the entire day and return it with the same issues. They warrantied the car for 30 days and now they are giving the run around to fix the issue. We need help getting this resolved.

  Business Response

  Date: 06/01/2024

  WE DO NOT HAVE ANY CUSTOMER IN OUR DATA BASE WITH THAT NAME.  PLEASE MAKE COMPLAINT WITH OUR CUSTOMER'S NAME SO I CAN RESPOND.  REGARDLESS CUSTOMER CAN CALL IN TO DEALERSHIP ASK FOR **** AND I WILL GLADLY ASSIST.

  Customer Answer

  Date: 06/05/2024

  The name is under ***************************. We have both called ****** multiple times and have spent more than 4 whole days of lost work income to sit there to wait on the car to be repaired and it has yet to be repaired. ****** gives us the run around about parts being ordered when the engine light has been on since day 1. We have taken it to have the code read and it is the catalytic converter. All ****** does is reset the code and send us on the way for it to come RIGHT BACK ON!! He has no issue calling for payments but won't fix the engine light that's been on since 5/4/24 more than 1 month.

• Initial Complaint

  Date:05/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Royalton Motors sells bad cars and all they think about is money money money. Worst experience ever. In February I put down on a 2020 ****** Altima. It had a cracked windshield and also no seatbelts I was told to bring the car back in the next day to have it fixed. I took the car back and nothing was fixed I was told parts was ordered but some of the parts couldnt be found. Down the line I noticed the car horn was not even working. I went somewhere and got a car fax on the car I found out that the car was in a severe accident which i still have proof of. All airbags were deployed. So the car had no horn, crack windshield, no seatbelt. No airbags and the list goes on. Royalton changed the car. The only car I was able to get was a 2016 ******* Elantra hatchback looking thing. I didnt even have the car for 1 week the engine lights came on the horn wasnt working and the car was running crazy. They changed that car also. The car I have now I thought was going to be the one that I would be able to keep and next thing you know engine light comes on, overheating signals keeps coming on the reservoir had a crack that I was blame for. The car been parked due to it overheating. Also the down deposit to the 2020 Altima was $4000 they changed the cars and never changed the down deposit. The car I have now deposit is only 1300 and they are making me pay $4000 down for it. I want my money back I have two kids under the age of 6 that I cant be walking on the streets with and I need a car to go to and from work. I was sent to their mechanics plenty of times and all of a sudden I cant go with the car to see whats wrong with it. I refuse to have them check the car without me seeing what is being done because these people are scammers. I have printed out so much evidence and so much paper work on this place and Im going to court. We work hard for our money for it to go down like this. I also found out the car I have now was involved in a crash also. IM GOING TO COURT.

  Business Response

  Date: 05/13/2024

  WE HAD THE CUSTOMER HERE MOST RECENTLY BECAUSE SHE COMPLAINED OF A FEW MINOR ISSUES WITH THE CAR.  TO MY KNOWLEDGE WE HANDLED THEM.  I WAS UNAWARE THE CUSTOMER IS STILL UNHAPPY.  PLEASE BE CLEAR ABOUT WHY YOU SHOULD GET A REFUND?  YOU ARE IN POSSESSION OF THE CAR.  YOU'RE PAYING FOR THE CAR.  WE FIXED WHAT YOU ASKED US TO FIX.  WHAT WOULD THE REFUND BE FOR?  IF YOU HAVE MECHANICAL ISSUES I WILL EXTEND YOUR WARRANTY AND FIX WITH NO COST OUT OF POCKET.  PLEASE JUST CALL IN AN MAKE AN APPT

  Customer Answer

  Date: 05/13/2024

   
  Complaint: 21699131
  
  I am rejecting this response because: Royalton Motors knows the situation was not handled. This dealership mechanic shop is 4 mins away from their dealership. I been sent there plenty of times for all the other damaged cars to be checked. I even sat in the car once while the mechanic checked the car to see what issues the car had. All of a sudden I'm not allowed to go to the mechanic for the mechanic to just check what problem the car has. with the history of this dealership I do not trust these people to check my car without me being there to see exactly what is being checked. so many complaints by different people with the same story. WE ALL CAN NOT BE LYING. a few weeks ago I went to the dealership and screamed to the top of my lungs at the manager ***** for having the audacity to say they was doing me favors for switching the cars out for me. But all the cars I'm getting are lemons. second he accused me of hiding from making payments I'm there complaining about the issues my car has and he's worried about payments. All they know is Are you going to make a payment? When are you going to pay? I was charged way more down down deposit than what the car deposit was for the 2018 car that i have now. i was accused of the one damaging the cars when the cars already comes damaged. the car i have now was in a crash in 2020. less than 1 month the car is giving issues just as the first two cars i had from Royalton. I don't trust this dealership at all. reading the issues others have will scare anyone. the way the two managers spoke to me that day makes me don't trust them at all. i have messages saved  asking for my money back . i have proof of the cars i had and the damages that they had. the first car i had i took a trip to the tag agency and the car had a lien holder on it and i was listed as a second lien holder. Royalton can have their car back. there should be no way that I'm financing a car and in less than 2 months the car is already not able to drive due to car problems. I will continue to fight for my money. I have young babies i refuse to walk and catch bus with i refuse to lose my money that i work hard for. i don't have a money tree in my backyard. the same way Royalton wants their payment so bad is the same way us customers want our money also. I will continue to go to the police, i will contact ****************** of motor vehicles and will also continue with my small claims court. i will not give Royalton a free $3000 plus. Royalton DO NOT CARE ABOUT THE CUSTOMERS ITS ALL ABOUT MONEY. HORRIBLE HORRIBLE HORRIBLE EXPERIENCE.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/15/2024

   ****:  the last time you came in you were supposed to go directly to our service center.  you left and didn't go.  we can not refund you a deposit when you've been in a car for months.  you asked us yesterday to pick the car up that you didnt' want it.  the only thing i can do is kill the financing and try to not have them report a repo on your credit.  i'm not sure what else we can do at this point.  to me it sounds like you just dont want a car.

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21699131
  
  I am rejecting this response because: Im not going to continue to communicate with you on here. Yes you guys are shady and scammers. I been to the mechanic plenty of times for them to check what problems the previous cars had, I even sat in the car one time for them to check the car. You people cant be trusted at all. Everyone has the same story. I returned the car because Im not going to continue to put money on a car that dont work. When I can go somewhere else that has honest people working there. I already spoke to the bank and told them I will not make a payment for a car that is parked and cant be driven. The  bank been knew I wasnt going to make a payment with them. You guys moved so fast when it was time to come get the car but you guys dont have that quick moving energy when customers call for issues dealing with the damage cars you guys sale. I should have never came to Royalton. You guys changed the business name so many times before it became Royalton. Just rude, obnoxious money hungry ndividuals. Steal people money all the time. You guys even steal from the employees thats works for Royalton. The sales people has to pay you people $200 for each car they sell that gets returned back from customers. Why should they have to do that when the cars ya sell are messed up and will be returned. I have contacted help me ******. I will contact every single news channel that I know. See you in court also. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I SIGNED A SALES CONTRACT ON 01/05/2024, MY SIGNATURE WAS FORGED BY THE SALESMAN ON 1/19/2024. HE ADMITTED TO DOING SO IN A TEXT MESSAGE. THE **** THEY SOLD ME IS A LEMON. MY HEADLIGHT HAS GONE OUT 3 TIMES AND THEY DID NOT TRANSFER MY PAPER TAG. SO, I'VE BEEN DRIVING WITH A BLOWN HEAD LIGHT AND EXSPIRED TAG FOR OVER 30 DAYS. I WAS PROMISED A DIFFERENT CAR IN WRITING, BY 03/22/2024. THEY HAVE YET TO DO SO. I ASKED FOR MY DEPOSIT BACK, THEY ARE TRING TO DEDUCT MILEAGE. I WAS TOLD TO STAY IN THE CURRENT CAR UNTIL TIL THEY REPLACED IT. I FILED A POLICY REPORT AND A COMPLAINT WITH THE **** I EXPLAINED TO THEM I DID NOT WANT TO MAKE A PAYMENT ON A FRAUDULENT CONTRACT. I WAS PROMISED A DIFFERENT VEHICLE AND WE WOULD BEGIN A NEW CONTRACT. SEEM LIKE THEY ARE TRYING TO RUN TIME SO THEY CAN REPO THE **** THEN YESTERDAY I SAW A REPORT ON MY CREDIT FOR BEING 30 DAYS LATE ON A FRAUDULENT CONTRACT. IT WAS NEVER REPORTED TO MY CREDIT THAT I STARTED A NEW LOAN ONLY A LATE PAYMENT HAS BEEN REPORTED. I'VE TRIED TO HANDLE THIS ON MY OWN. THIS IS AFFECTING MY JOB MY LIVELIHOOD. I'VE TAKEN OFF SEVERAL TIMES HOPING TO RESOLVE THIS ISSUE ONLY TO WASTE TIME. UNABLE TO DO SHOWINGS BECAUSE I CAN NOT DRIVE AROUND WITH AN EXPIRED TAG AND I HAVE TO TRY AND GET HOME BEFORE THE STREET LIGHTS COME ON. PLEASE HELP! THANK YOU

  Business Response

  Date: 04/24/2024

  we have had open communication with the customer.  the customer has been driving this "lemon" since januarey.  she has already agreed to signing her original contract and spoken to the third party lender whom her current relationship is and acknowledged this.  she has since made a car payment.  there is a verbal agreement between the dealership and customer to trade her out as soon as a car of her liking comes into inventory.  she has come to look at two or three cars and in the end chose against them.  we are still committed to her satisfaction and she has been explained that as soon as another ******** of similiar value comes we will call her and hopefully be able to work something out.  she has been in agreement with this.  the customer has stated that she will only buy a ******** benz so this has slowed down the process.

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have them money on down payment I paid parts for cat an fixed it an paid to get cat out of towing because alternator was no good from dealer ship so dealer repo my car I haven't reach 45 days on my 1st car payment

  Business Response

  Date: 03/03/2024

  *********************** did not have valid insurance on his car as well was behind on his car payment.  his car was repossessed.  we do not issue refunds in case of default of contract.

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21376316
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/05/2024

  our warranty on our sales are 30 day or 1000 mile warranty.  i am sorry that the customer had to invest in a repair after our warranty expired and i am sorry that his car was inpounded however that is out of no fault of our own.  there will be no refund he was repossessed because he didnt make his car payment.  

  Customer Answer

  Date: 03/06/2024

   
  Complaint: 21376316
  
  I am rejecting this response because:
  
  Sincerely,
  
  **********************;

  I reject they lies and response I have a year warranty  not 30 days ididnt drive 1000 Miles either the car rigged up as well tell them pride paper work with ,you signature of a 30 day warranty 

  I'll never sign nothing like that

  Customer Answer

  Date: 03/08/2024

  This a 2011 ****** Altima 2.5 not a new car the warranty days this a new car. It's so many loop holes in what this dealer says an present as paper work they are liars ******* the salesman said out his mouth in his office I have a year warranty. On the car

  Business Response

  Date: 03/14/2024

  i'm not quite sure what response you are looking for.  the car was repossessed because customer was in default of payments.  whether he had issues with the car or not had no bearing.  he could have brought it in for warranty work but never came in because he most likely feared repo.  there is no refund.  if he would like he can come buy a different car.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************************** and I purchased my vehicle on October 30th 2023 the car already had things wrong with it they told me I had to bring the car in the next day so they can fixed them like the brakes,********* change & headlights well unfortunately they only did everything except my headlights. On November 23rd 2023 I was driving on the highway and my car instantly shut down at 75mph so I pulled over to the side to let the car sit for a minute then tried to crank it back up and NOTHING . I contacted the dealership to see if they can get a tow they said they didnt have any I had to come out of pocket to get it towed to the dealership, I waited 2 weeks for them to fix my car (while paying prom pay) I received a call on December 7th saying I can come pick up my vehicle but the insurance I had cancelled and they wouldnt give me my car back and told me if I didnt get any insurance they my car was going out for sale Im on a f****** fixed income they dont care at all I only had the car 1 month I just a refund thats it thats all.

  Business Response

  Date: 01/05/2024

  ***************** had a mechanic issue with his car in which we covered under full warranty with no money out of pocket.  In between the course of ** fixing and him wanting to pick up his insurance cancelled.  It is illegal in the **************** to drive a car without insurance as well as his contract he signed states and he acknowledges that he must carry insurance on the car.  This was explained to him.  He complained the insurance was to expensive and he didn't have the money to pay for it.  We told him when he has active insurance he can pick the car back up.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this business to buy a vehicle, was shown a 2018 ***** traverse. I had a trade in a ***** groom. They said they would take it and we did all the paperwork it looked fine I signed it they Made a promissory note for an additional 2500$ down. I took the vehicle home and looked at the paperwork they put that I owed 9500.00$ on my paid off motorcycle, and they would pay it off so I called and they assured me is was for the bank. I didnt think anything of it but had a bad feeling about fraud. I payed the 2 promissory payments and my tag expires. They tell me my tag is ready and its 600$ so I go to my local tag agency to see and they tell me there is no lien holder on the title so they cant give me a tag I called the dealer and they said they didnt have it. I filed with the dmv an investigation and they gave me a paper tag, a month later I go back and magically they have a Lein holder on file. The funny thing is I never signed anything with a Lein holder, they are con artists and scammers they owe me 4000$ and they towed my vehicle with all my belongings

  Business Response

  Date: 01/08/2024

  *********************** tagwork and title work was completed.  our tag work is done cod and he never came to the dealership to pick it up.  we lost contact with him on 8/14 and called and texted him over 30 times to reach back out to us.  the only time he popped back up was in this complain after his car was repossessed from his lender for non payment.

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I FINANCED A *** FROM THIS COMPANY 3K DOWN , A WEEK AFTER HAVING *** , *** BREAKS DOWN , BUMPER FALLS OFF , ***************** WORKING , WINDOW WILL NOT GO UP , IVE TAKING THE *** BACK TO THEM LITERALLY EVERY WEEK FOR REPAIRS , STILL WOULD BREAK DOWN , TOOK *** TO A PERSONAL MECHANIC SPENT ALMOST **** ON REPAIRS WITHIN 1 MONTH OF HAVING *** , I ASKED IF THEY COULD SWAP *** OUT FOR ME , ***** TOLD ME THAT OPERATE LIKE THAT . I HAVE MISSED SCHOOL AND LOSS SO MUCH FROM BEHIND THIS *** WHEN I GOT IT TO HELP ME AND MY FAMILY . SINGLE MOTHER OF TWO CURRENTLY IN NURSING SCHOOL .

  Business Response

  Date: 01/08/2024

  the customer's financing is completed and now has a loan with a bank.  if the customer still has lingering issues with the car we would be willing to extend warranty and cover current issues.  

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24th, 2023, I purchased a *** from this dealership and provided a down payment of $900. I was also committed to making subsequent payments of $1,033 every two weeks, with my first official payment due on September 7th.Regrettably, my experience took a turn for the worse just a month after my purchase. On August 23rd, the car failed to start. Initially, I suspected a battery issue and promptly replaced it, but to my dismay, the car still refused to start. I called a trusted mechanic, who conducted a thorough inspection of the vehicle. The mechanic discovered severe problems with the starter, alternator, and various other issues, deeming the car to be a "lemon." My attempts to contact them regarding this issue have gone unanswered. I made numerous calls seeking assistance and resolution, but no one from your here has reached out to address my concerns. It's worth noting that I was on the verge of making my final promised payment when this unfortunate incident occurred. Given the significant mechanical issues with the car, I want my refund of $2,996.00, encompassing my down payment and the payments I have made thus far. This request is entirely justified considering the car's dismal performance and its classification as a lemon. I want to make it clear that if my request for a refund is not promptly addressed and resolved, I will pursue legal action against Royalton to protect my rights and interests. I deeply regret not heeding the numerous negative reviews I encountered about this place before parting with my hard-earned money. I wanted to believe those reviews were unfounded, but my experience has sadly validated them. Please stay away from this place. It is evident that the primary focus of your this place is profit, often at the expense of customer satisfaction. When issues arise, the lack of responsiveness and support is inexcusable.