Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Artificial Intelligence

Somos TuIA LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 5, 2024, I entered into a signed agreement with SOMOS TUIA LLC, managed by **** ********, for the development of a custom software platform called Genius ************ Tracker. The agreement stated that the service would be delivered in 5 weeks, and I paid $10,080 USD via wire transfer.After more than 5 months of delays and excuses, the final delivery was incomplete, non-functional, and far below professional standards. A formal technical audit revealed critical issues: missing features, security flaws, lack of deployment automation, and unstable frontend code. Despite sending a formal legal warning and requesting resolution, the company failed to comply or offer a refund.I have submitted complaints to the ************************ (***), ************ (their payment provider), and I am in the process of filing a Small Claims Court case. This report to the BBB is part of my effort to hold this company accountable for unethical and fraudulent business conduct. I am seeking either a full refund or immediate delivery of the complete, functional software as specified in the original agreement.

    Customer Answer

    Date: 06/06/2025

    Asunto: Follow-up on Complaint ID ******** **********************
    Dear ******** *.,
    Thank you for your prompt acknowledgment and for assigning complaint ID ******** to my case against SOMOS TUIA LLC.
    I appreciate the BBB's efforts to engage with the business and mediate a resolution. I have already submitted supporting documentation, including:
    A copy of the signed service agreement
    Technical audit reports
    A formal legal notice sent to the company
    Proof of payment totaling $10,080 USD
    Copies of the reports submitted to both the *** (Report #*********) and ************ (Support Ticket #*******)
    If necessary, I can provide additional evidence through your portal to further support my complaint.
    Please note that I remain open to resolving this matter amicably, should the business respond and offer a full reimbursement within a reasonable timeframe. However, if no response or adequate resolution is provided, I will proceed with my legal filing in the Small Claims Court of ******
    Thank you once again for your assistance and for helping ensure business transparency and accountability.
    Sincerely,
    ******* ********
    ************************
    ****, ********
    ?? ********************************
    ?? ***************

    Customer Answer

    Date: 06/09/2025

    Addendum to BBB Complaint ID #********
    Subject: Legal Entity Verification Failure Additional Responsible Party Identified
    Dear BBB Representative,
    Following up on our complaint regarding SOMOS TUIA LLC, we would like to formally update the case file with additional critical findings:

     New Finding: Business Not Registered Anywhere in the ************* a comprehensive review of public business registration records across multiple U.S. states (including *******, *****, ********, **********, and others), we have confirmed that:
    SOMOS TUIA LLC is not legally registered in any U.S. jurisdiction.
    There is no certificate of formation, EIN, or any state recognition of this entity.
    This confirms that the company has been operating, advertising, contracting, and accepting payments under a false business identity, without legal authorization to do so.

    ?? Additional Responsible Individual Identified
    We would also like to officially add the name and contact of an additional individual involved in the operation of this entity:
    Name: *** **** ****** Daz
    Role (self-declared): Agent or Co-registrant of SOMOS TUIA LLC
    Email: ************************************************
    Jurisdiction claimed: Plantation, **
    To date, this individual has not provided any documentation proving legitimate U.S. business authority. We request that BBB attempt to contact ********************** verify his role and to seek resolution or clarity regarding the companys operations and legitimacy.

    We are adding this information as part of our effort to fully document the fraudulent nature of this commercial relationship, and to help prevent further harm to other consumers and businesses.
    Please confirm receipt of this update, and advise if additional evidence or sworn declarations are required.
    Sincerely,
    ******* ********
    CEO Genius Watch / *********************start="2304" data-end="2307">?? ********************************
    ?? ***************

    Customer Answer

    Date: 06/14/2025

    Case Update SOMOS TUIA LLC
    Date: June 5, 2025
    1. Active Cases:
    BBB Case ID: #********
    FTC Case ID: #*********
    2. New Developments:
    Following the initial complaints, Mr. *** **** ****** Daz, acting as a representative of SOMOS TUIA LLC, contacted our team expressing willingness to resolve the situation. Despite this outreach, the company has failed to deliver the required corrections or fulfill any obligations outlined in the contract. Over five months have passed without resolution, and the minimal commitments made have not been honored.
    3. Current Status of the Dispute:
    Continued evasion of contractual responsibilities.
    No corrective actions implemented despite multiple requests.
    Official closure of all extrajudicial settlement options.
    Legal action has been initiated.
    4. Escalated Demand:
    Due to material breach of contract, direct business loss, reputational damage, and the need to contract a second technical team, our updated financial claim is as follows:
    Original refund requested: $10,080.00 USD
    Additional compensation for damages (500%): $50,400.00 USD
    Total legal claim: $60,480.00 USD
    5. Supporting Documentation:
    We have attached all relevant emails and communications exchanged with representatives of SOMOS TUIA LLC to support our claims. These documents clearly demonstrate the ongoing breach and non-compliance.
    6. Request to Authorities:
    We respectfully request that this update be added to the case file. We appreciate any further action or pressure your institution can take to help bring this case to resolution and to prevent future abuse by this entity.

    Customer Answer

    Date: 06/24/2025

    Update on Case #******** Formal Legal Action and Financial Reclamation Steps Initiated
    Dear BBB Representative,
    We are writing to provide an important update regarding case #******** filed against "Somos TuIA LLC".
    Despite a final attempt to reach an amicable resolution with the company, they failed to accept full responsibility for their contractual breach. We issued a last formal notice granting them a chance to address the situation within a limited timeframe, but no satisfactory response or corrective action has been taken.
    As a result, we are formally proceeding with the following:
    Filing a lawsuit in Texas Small Claims Court for the full reimbursement of $10,080.00 USD and an additional compensation for damages caused by breach of contract and loss of business.
    Filing a report with the IRS regarding the company's income and tax declaration irregularities.
    Our bank (Truist) has officially submitted recall requests for the five wire transfers made to the account associated with "Somos TuIA LLC" and is in contact with the recipient financial institution (************) to investigate and potentially reverse the transactions due to contractual fraud.
    We have requested from ************ verification of the legitimacy and registration of the receiving entity, as no legal registration of the company exists in public records.
    We kindly ask the BBB to continue monitoring this case and take this update into consideration in the evaluation of the businesss rating and accountability.
    Please let us know if you receive any response from the company, or if there is an official resolution plan from their side.
    Sincerely,
    ******* ********
    Genius *********

Somos TuIA LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.