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Business Profile

Window and Door Installation

Supreme Sliding Doors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a single women on disability that needed help with having my glass sliding doors in my kitchen fixed. I saw the reviews online that were good and I had Supreme Sliding Doors give me an estimate of $5,000 to replace my glass sliding doors in my kitchen that is 60"X 80". "Arik" also known as ***** ***** one of the owners of the company, told me if I had it fixed it would be $1,178 and then changed it to $1,100 an hour later. Also an hour later the replacement fee went from $5,000 to $5,800. ***** said if i were to have them replaced they would deduct $1,100 in the future after getting the doors fixed. ******* labor consisted of replacing the rollers on the bottom of the glass sliding doors as well as replacing the door lock and adding a silver metal door handle on each side, also he grinded the bottom frame that had been dented up from the past. ***** arrived 2:30pm and completed the labor at 4pm. I called two other companies including talking to ***** at Pasco Window and Doors (At # ************) they estimated this complete work MAXIMUM $200 this is including tax. Then another company ********** (At # ************) I spoke to **** who gave me a MAXIMUM estimate of $285. I have been ripped off by a large amount and ***** said he was going to give me a good deal, meanwhile the large difference between $1,100 and estimate $300 and he changed the price of replacing the doors in the future by $800 within an hour is unprofessional and not only do I deserve a refund at least $800 but other customers should be aware of this horrible way of running a business and ripping people off. I called Supreme Sliding Doors office and spoke to ****** on December 26th 2024 and she said she would talk to the Manager ****, later on same day I received a call from ***** and I explained the entire situation and he refused to give me a refund of at least the difference of $800. I told him this would be a problem and that was the end of the conversation. I would appreciate refund $800.

    Customer Answer

    Date: 01/14/2025

    Morning, I understand and thank you for the information about taking legal action if needed. I did receive a call this morning from the owner *** at Supreme doors after he saw the online review, I left last night. I told him I wild call him after work he said he wants to reach a resolution. Hoping this happens today when I call him back later today. Thanks again for your help!

     

    - **** Cacaccio 

Supreme Sliding Doors is NOT a BBB Accredited Business.

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