Business ProfileforThe Warehouse

I needed new cabinets and countertop.It was recommended that I go to The Warehouse, Wholesale Home Improvement Warehouse. April 4th, 2023, I went there and met ***********************. She told me about her history in the industry and brought up photos of the check she received for one week of sales at a competitor. She recommended a countertop and cabinets.April 6th: I paid for and placed an order for cabinets , assembly, delivery and the countertop April 17th: The cabinets were delivered as described, and installed by a handyman I have used extensively.April 19:The countertop I ordered was a *************************** by ************** Stone warehouse in *****, **. **** ************************* of Hands of Stone and his team came to measure the space.April 25: When the team arrived, (**** plus two other workers), they set up outside to create the opening for the sink. They installed the countertop, glued it in place and left. I did not receive a copy of a warranty or the lot number for the counter.May 27: (32 days after install) I woke to find a chip on the edge of the counter. I texted ***** who said I must have dropped something and terminated communication with me when I asked about the warranty. I went to the store and talked to ****, brought pictures and asked him about the warranty. He told me that I had to get that from the manufacturer. He sent the pictures to two distribution lists and said they would get back to me.May 30: ***** texted to me that "**** will come over and reattach and polish but it will be ******". When I called her back, my call was forwarded to voicemail.May 30 and June 2: Called Quantum Quartz Stone for warranty, no reply.I don't trust that I received the countertop that I paid for. I have no proof ie no receipt from the installers or the sales person. I am concerned that the whole counter is defective and multiple cracks will appear over time. The business has distanced itself from any responsibility for a resolution, except that I pay.