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Business Profile

Health Products

Sciatisoothe Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1 bottle of Sciatisoothe around January first 2025. One bottle was $79.94. The company said because I had severe problems I should order the 3 bottle one so I did at $119.97. The product emphasized that it had a 180 day, no questions asked money back guarantee. I ordered it and it arrived January 13 and I started taking it on that day. The 180 day guarantee was over June 30, 2025. After one bottle, I called the company. They had reimbursed me for the postage and handling on the first bottle of $9.95. When I asked for my money back, they said "We already gave you all we are going to give you. I started writing and calling and didn't get any more reply. At that point, I refuted the charges on my credit card that was used. They got $79.94 refunded but when I wanted the $119.97 also, they reversed their decision and put the $79.94 back on my credit card bill along with the $119.97. When do companies get away with failing to give money that was guaranteed to be returned, no questions asked? The product did not work for me. I don't have the money to let this go. Please help. ***** ******

  • Initial Complaint

    Date:06/03/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company claims it has help for ********, I have taken it for some time and found no relief. I think they should offer me a refund. How do they get away with selling this, and the price is not fair since it doesn't help to take this product

  • Initial Complaint

    Date:04/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned an unopened bottle of pills (costing $80) as my sciatic pain resolved through exercise. The company's website assures complete refunds. I priority mailed the product back to the company on 12/03/2024. What followed was a series of email exchanges with customer care, "promising to look into my request etc etc". At the time of priority mailing - I included the tracking number . I still await my refund of $80. I spoke to the manager of my local post office but alas the tracking numbers vanish from the system after a few months, thought I have kept the original receipt.

    Business Response

    Date: 04/29/2025

    Hi, 

      Apologies if you have not received your refund we will make sure your account is refunded. We are here to help and want to make sure we can resolve this for the Customer and make sure we get this taken care of asap. Thank you and let us get this taken care of. Have a great day Customer Care 

     

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 23238622

    I am rejecting this response because:

    I still have not received the refund.


    Sincerely,

    *** *********

    r for me. This, in spite, of multiple calls by me requesting tracking information.

    Business Response

    Date: 05/08/2025

    Hi we apologize and will make this right and only wish to help our customers, We will get this taken care of for the customer. Thank you 

    Business Response

    Date: 05/12/2025

    We are here to make sure your account is refunded. Thank you Customer Care 

    Customer Answer

    Date: 05/12/2025

     
    Complaint: 23238622

    I am rejecting this response because:  Until my $474.98 is fully refunded I will not be satisfied.  Because of a scam situation I had to close my ****** Account.  I also had to shut down my credit card.  My strong preference is that you will refund my $474.98 to me directly.  My Address is *** *********, ************************************************ 


    Sincerely,

    *** *********

    Business Response

    Date: 05/13/2025

    We have tried to reach out to the customer to resolve this. Thank you Customer Care 

     

    Customer Answer

    Date: 05/14/2025

     
    Complaint: 23238622

    I am rejecting this response because: I have received no email, text or phone call from ************************* which is contrary to their statement indicated in the BBB message to me on 05-14-25which stated: "MESSAGE FROM BUSINESS  "We have tried to reach out to the customer to resolve this. Thank you Customer Care."
     Sincerely,

    *** *********

  • Initial Complaint

    Date:02/28/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I did not hear from SciatiSoothe but I did see they refunded my entire purchase amount back to my credit card this week.
    Thank you for your help.complaint Feb 7 was told refund was being processed Feb 24 let them know I was still waiting Feb 27 let them know still no refund on my credit card

  • Initial Complaint

    Date:02/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product on 1/9/25 & the payment came out of my acct on 1/14/25 & it was after that date that I received the product through the mail. The product did not work for me & the site says full money back guarantee no questions asked! So after the product didn't work i emailed them approx 2/16/25 after not getting a reply i called them & was told it has been longer than a month so I couldn't get a refund.

  • Initial Complaint

    Date:02/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been scammed, manipulated, belittled, threatened, and treated like an ignorant naive bothersome old lady. On Dec.15th2024, I watched an infomercial for a vitamin that's supposed to help sciatica pain. I am so embarrassed, as I'm sure others are, that I even watched the whole thing. I know if something sounds too good to be true, it is. Sadly, debilitating pain makes you a great ***** The add for the infomercial kept popping up EVERY TIME I was on the computer. After months, I broke down and watched it. My complaint is that I bought their product after reading the 100% money back guarantee, even the small print. Everything about this company is manipulating. I paid $294.99, received on Dec. 19th. I called to start the return process on Dec 26th. The customer care person was difficult to understand and the process was unprofessional and contentious. I told him the product was still in the sealed bottles. After offers of lower prices etc., I said I wanted to return it. Then he told me there was a 30% restocking fee. I asked to talk to someone who could remove that charge. He put me on hold several times said he was "talking to management". Finally, I was approved for a "full refund", then the return details started. They were ridiculous, clearly meant to scam people. I asked him to send an email with the details. He did, I followed them to the letter, sent them back Dec. 27th by **** I received proof of delivery on Jan. 3rd. 1 more phone call, return was on the way. Since then, emails with unprofessional language, verbal abuse and threats. I have kept all the emails. I do want my money back, but much more than that I want SOMETHING to stop the way they intimidate and manipulate people. I'm sure there are several victims that just give up. One message they said what I was doing was libel and slander! I was going to end up with legal fees...I don't fall for that kind of lie, but how many people do? There is no reason a return wasn't sent. This business is a SCAM!

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bottle of sciatisooth supplement on 10/12/2024 under order nr DB94C52BAA and I paid a total of $79.94. I returned the item (intact & not open) with RMA provided (6F4A9A6FE76B). According to the **** tracking system, item was received on 11/13/2024 at return address provided (******************, P. O. *******************************). From the time they received the returned item up to this moment, they have not refunded me yet as they promised. Theyre just giving me a run around as indicated in our correspondence in the email.

Sciatisoothe Labs is NOT a BBB Accredited Business.

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