ComplaintsforFlorida Air Care, LLC
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Complaint Details
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Initial Complaint
11/17/2021
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
Company sold me and installed a new air conditioner 4 years ago. They had to re install it because they did a bad job. They have had to come work on it 20 times in 4 years. Recently it stopped working and is under warranty but they have not repaired it and keep saying they are working on getting parts. It has been 3 months since it stopped working and they have been impossible to reach or get resolution. 3 weeks ago they installed a used, smaller old unit to use until they can fix my new under warranty air conditioner. They have not returned calls or text messages and I have left messages for the owner but he hasn't called either. I have been patient but they have just totally blown me off. The air conditioner they sold me that is under warranty is sitting in the middle of my yard.Business response
01/31/2022
Business Response /* (1000, 5, 2021/11/26) */ we are sorry to hear about this we will reach out to our customer and try to resolve this situation we have been having trouble getting parts from the manufacturer. Consumer Response /* (3000, 9, 2021/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) If the company actually does contact me and resolve this I would accept that. However, it has been 3 months and not only have they not reached out to me, they do not take or return my calls. I have been hearing that same response for 3 months. Their reply to my complaint appears to simply be more of the same putting this off and doing nothing.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.