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Business Profile

Tile Installation

Five Star Custom Tile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tile Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we were recommended to Five Star by ProSource for tile work on our new build. They were very sweet in the beginning, but then in the end did not do quality work on the details and completely screwed up our master shower, cut tile incorrectly, not straight or clean cuts on stairs, trim and caulk very sloppy. We had to buy a lot more tile than was originally estimated and they wasted a lot - we don't think they have ever done this large format tile work before. Lots of areas where the grout was not put in or there are holes. ProSource and other tile professionals have come in and looked at the work and were very surprise at its poor quality. Vagner from Five Star did not help at all, he just wanted to get out. He offered no solutions to make us happy and did not finish the work - they took so long to complete. We held money back from what they didn't do and now we have to pay double to have it redone correctly.

    The bigger issue is that they cut the tile and mixed the grout directly on the balconies on the side of our house and let all the grout and tile debre harden and dripped under the decks and all the way down the side of our house. It has now hardened and we can't get it off. It is going to cost us $3000 to repaint the sides of both areas and under the balconies. We want them to pay for this. We reached out and they have not responded at all. They need to take care of their mess!

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