We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Quality Roofing Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Quality Roofing Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Quality Roofing Solutions has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Roof Install April 2024
      I paid $16,044.52 for a brand new roof for my home in Orlando Florida. The roofing company had an incident while onsite putting my roof up. The broke a pipe FROM the roof, which busted through the ceiling of my first floor bathroom. The roofing company stated they fixed the pipe, but they did not. They pushed the broken pipe back up in the ceiling and patched the hole closed.
      This pipe was attached to my second floor's bathroom TUB. The broken pipe has cause category 3 water damage to both my bathrooms and renovation will be required.
      I have had to file a claim with my insurance company to get this resolved and reached out to the MySafeFlorida Program for assistance with next steps for this concern.
      I have also been told, just today- June 24th, that the roof is lifting on the sides :(

      Business Response

      Date: 07/26/2024

      Thank you for bringing these concerns to our attention. Since receiving the initial complaint, we have reached out to both Brandi and her insurance company to help rectify these issues accordingly. We are actively working on a solution and are committed to resolving this matter to your satisfaction and appreciate your patience as we work through this process. Please feel free to contact us directly if you have any further questions or need additional assistance.

      Customer Answer

      Date: 07/26/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 21896115, and find that this STATEMENT TO HELP WITH resolution is satisfactory to me.




      Sincerely,



      Brandi ******

    Quality Roofing Solutions is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.