We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Newspaper

Pensacola News Journal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Tina S

    Date: 12/09/2024

    What does it take to have someone at the PNJ to read emails and call me. This has been going on since 2020. Why do I bother? My almost 90 yr old father in law who loves his newspaper and been a customer for over 50 yrs! At one point I made contact with customer service of Gannett, the company that owns PNJ. They were able to address the issues, but not much time went by and it was back to no customer service. I want to speak with someone that has already read my emails, reviewed his record and can answer my questions and resolve the issues.

  • Joy M.

    Date: 02/09/2023

    It took three days for the delivery to start after calling to let PNJ know delivery didn't start on time. They missed the paper again on 2/1. A nightmare to get a carrier back out with the paper. They missed again this week 2 days. Again, talking with people at the 877 number who say nothing except what seems to be on a script. "It's out of their power to do any thing. Can give the missed copy to you the next day". This is a daily newspaper. The only reason I ordered it was my neighbor's 75 year old Vietnam War veteran with illnesses caused by Agent Orange is visiting from Ohio for the winter and is "old school" and likes the daily paper. PNJ says that his house is out of the delivery area (evidently my house and the business across the street are on the border of the "area". So at 6 a.m. my husband takes the paper across the road a few houses and delivers to him. There's no one to help with insuring the carrier delivers the paper. The business across the street gets their three copies every day.... Go figure...

Pensacola News Journal is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.