Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on April 30th and bought a car from sandy sansing nissian and I honestly should have walked away at the first mistake but they seen I was desperate as a single mom that was just in a wreck to start off they put mine and my co signer income wrong making me having to put a HUGE down payment second AFTER paper work was signed and done the sales man tells me “the car needs a cv axel but you can do that after your warranty kicks in and only for 100 dollars” not even 2 days after leaving the dealership i go to get gas and there is a problem with the fuel so i start calling over and over and here it is a month later and STILL NO call back I have called everyone and no one will help me

  Business Response

  Date: 05/30/2025

  On April 30, 2025, Ms. ***** purchased a 2017 Jeep Renegade with 104,308 miles. The only financing approval the dealership was able to secure for Ms. ***** and Mr. ****** was through Credit Acceptance Corporation (CAC), a lender that specializes in high-risk loans and requires specific conditions, including a substantial down payment. In many cases, CAC also mandates a mechanical service contract and gap coverage to protect their loan investment.
  

  Ms. *****’s loan through CAC includes both a service contract and gap coverage. Because the service contract is managed directly through the lender, the dealership’s sales staff does not have access to details regarding specific coverage items, such as a CV axle.
  

  The salesperson did receive a call from Ms. ***** expressing dissatisfaction with her purchase, but this is the first mention we have received regarding a potential fuel-related issue. Since Ms. ***** has an active service contract with CAC, we recommend she reach out directly to her lienholder for assistance and guidance on repairs.  Copy of service contract attached. 

  Customer Answer

  Date: 05/30/2025

  
  
  Complaint: 23387340
  
  
  
  I am rejecting this response because:
  
  I have called OVER and OVER left messages on top of messages I get I have a warranty on it but I shouldn’t have to pay when I didn’t know about the cv until AFTER I signed papers that’s when the salesman told me so no if your salesman would have been more worried about selling cars and not trying to get in my pants I wouldn’t be in this position 
  
  Sincerely,
  
  
  
  Kristal *****

  Business Response

  Date: 05/30/2025

  Per the attached agreements, the dealership declines Ms.
  ******* request for complimentary repairs and again recommends she utilize her
  service contract that she has with her lienholder. 

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I
  Purchased a car from Sandy sansing on 2/12/25. I was in an accident where someone ran a light and totaled my car so replacing it is of the utmost importance as I have 3 kids and work full time. I received my insurance check and immediately started looking for cars. I ended up at Nissan looked over many cars, the saleswoman was suggesting which ones were good and bad. I made several other selections but she insisted on this Car with 150,000 miles. She stated it would be sold as is. We test drove it and she told me about how many other had test driven it and loved it, how great a vehicle it is. I wa sure I had found what would be best for me and my family and a means to an end of an awful experience from the accident. Upon purchase, the final diagnostics had been ran and the car was being gassed up. Once finished, the car stalled 1 minute after i left the dealership wouldn’t start and needed to be towed to a repair shop They then told me that the engine was bad and I’m now out of my money and a vehicle. I explained that this all happened within a matter of MINUTES from driving off the lot and surely there is something that can be done that won’t leave me with absolutely nothing. No help l, suggestion, or assistance was offered and no mention of any pre existing issues or conditions of the car were made before hand. Now im devastated and not sure what can be done as taht was my only lifeline.

  Business Response

  Date: 02/17/2025

  Mr. ****** purchased a 2005 BMW X3.  Not long after leaving the dealership, Mr.
  ****** called his sales representative and told her the vehicle had stopped running
  and was being towed to a repair facility.  Due to the findings by that repair shop, the dealership
  offered to trade Mr. ****** into a newer vehicle.  Mr. ****** now has a 2020 Ford Fusion which is
  only 5 years old vs. the 20 year old BMW that he originally purchased. The
  dealership hopes that we have resolved Mr. *******s issue. 

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my husband financed a 2015 dodge journey here 4/2. 4/4 the engine started shaking and the engine light came on. The spark plugs, and ignition coil are going out and I was told that it’s normal wear and tear. How when I got the vehicle that should’ve been correctly inspected before I financed it? I see with multiple reviews on Google that there’s an issue with the service department not doing their due diligence and lying about nothing being wrong during inspection when a couple of days later after financing customers have same issues as I do. When contacting CHEYENNE ******, she told me that I can replace them myself. This is unacceptable. Then she blocks my phone number when I told her that this seems to be a continuous issue with this shop. I’m glad you got your commission, but good luck in your future when no one comes to you all anymore. I know about vehicles and these were PREEXISTING CONDITIONS causing power train failure

  Business Response

  Date: 04/09/2024

  Jessica and Austin ***** purchased
  a 2015 Dodge Journey from our Pensacola Nissan dealership on April 2, 2024. The
  vehicle was purchased in an as-is condition which means that Mrs. ***** assumes
  any repairs the vehicle needs. The vehicle is currently at an outside-party
  repair facility that is not affiliated with our dealership. Dealership
  management spoke with Mrs. ***** today and advised her that she has a
  powertrain warranty through the bank that she financed with. We encourage Mrs.
  ***** to have the repair facility reach out to her bank to see about coverage.
  The dealership will not be providing any assistance to Mrs. *****.

  Customer Answer

  Date: 04/09/2024

  
  
  Complaint: 21540715
  
  
  
  I am rejecting this response because:
  
  
  the dealership has failed to remain professional, failed to correctly inspect the vehicle that would’ve shown clear power train failure (specifically the spark plugs and ignition coil), failed to repair my tire that CHEYENNE ****** said she had to air up prior to us leaving the day it was financed claiming it was just “low tire pressure” when the tire is continuously losing air, and also failing to send out the second key when she said she would. And lastly, failing to put oil in the vehicle as it says it has low oil pressure and looking at the dipstick it’s very clear no oil is in the engine, even though it shows the sticker Sandy sansing Nissan put in the window stating the oil was just changed and will need to be changed next by 8/29/24, or at 120000 miles, which neither have came yet. Upon letting the company know I was dissatisfied and would contact the BBB I was immediately blocked by Cheyenne (salesperson that sold us this vehicle) and avoided after several voicemails for almost a week until I finally got through today.  
  
  
  Sincerely,
  
  
  
  Jessica *****

  Business Response

  Date: 04/10/2024

  The dealership's position remains the same.  Please refer to attached document. 

  Customer Answer

  Date: 04/11/2024

  
  
  Complaint: 21540715
  
  
  
  I am rejecting this response because my feelings remain the same. 
  
  
  
  Sincerely,
  
  
  
  Jessica *****

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OCT 26,2023 SANDY SANSING FINANCE A 2018 HYUNDIA SONATA 52,000 MILES WITH FLAGSHIP. ON NOV 02, 2023, THE MOTOR WHEN OUT I CALL MY SALEPERSON AND TOLD HIM THE PROBLEM HE TOLD ME TO HAVE IT TOW TO A CERTIFIED MECHANIC. I DID AND IT COST ME 250.00. AUBERY ******* DIAGNOSTIC THE MOTOR WAS GONE IT COST ME 60.00.I CALL MY SALEPERSON TO INFROM HIM OF THE INFROMATION HE TOLD ME TO TALK TO THE MANAGER WHICH I DID THE MANAGER TOLD ME TO CALL HYUNDIA DEALSHIP AND GET APPONITMENT TO GET IT IN THE SHOP THE VECHICLE STAY AT AUBERT ******* UNTIL NOV26,2023 IT COST ME 350.00 TO GET IT TOW ALSO IM PAYING INSURANCE ON THE CAR AS OF JAN 03,2024. IT STILL AT THE HYUNDIA DEALERSHIP .I DONT HAVE A CAR AND IM A MANAGER AND I TRY TO CORPORATE WITH SANDY SANSING BUT THEY DID NOTHING I ALSO TALK WITH FLAGSHIP AND THEY TOLD ME THAT SANDY SANSING COULD FLAG THE CONTRACT BUT THEY WOULDNT

  Customer Answer

  Date: 01/08/2024

  Request reimbursement of $650.00 for Tow Fee and $50.00 for diagnostic. Also, Sandy Sansing said they would make my first payment. $499.00

  Business Response

  Date: 01/12/2024

  Ms. ********s vehicle is currently at a Hyundai store for repairs.  The dealership was informed the repairs would be covered by Hyundai's manufacturer warranty. We did have a conversation with Ms. ******* and offered some assistance to this situation.  Please have Ms. ******* submit receipts for the items mentioned in her complaint.   

  Customer Answer

  Date: 01/22/2024

  I want Sandy Sansing to pay my tows fee $650.00 and Diagnostic fee $50.00.  I attached the receipts to my email that Sandy Sansing asked me for.    

  Business Response

  Date: 01/22/2024

  The tow receipts are
  legible but cannot read the other receipt that was submitted.  The dealership
  needs a clearer copy of the one attached. 

  Customer Answer

  Date: 01/23/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21091076, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Melanie *******

• Initial Complaint

  Date:11/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11-18-23 I bought a car at Sandy Sansing Nissan in Pensacola, FL. I got home and went through my paperwork. My signature was auto-filled on a form that I did not sign. It is form DR-HS1 FL Dept. of Revenue Hope Scholarship contribution. It misdirects part of the sales tax I paid to a scholarship program instead of the regular state sales tax collection.
  
  I did not sign that form. I do not want any sales tax I pay to go towards a scholarship program I don't support. I want it to go to the FL Dept. of Revenue. If Sandy Sansing wants to support this scholarship or virtue signal in some other way, let him do it with his own money.

  Business Response

  Date: 11/28/2023

  The documents were signed with electronic signature by the
  customer. Throughout the signing process the customer uses a stylus pen to point
  and insert their electronic signature on each form.  Per the customer’s request in this BBB
  complaint, the dealership will eliminate the form from the transaction and send
  all sales tax to the Florida Department of Revenue. 

  Customer Answer

  Date: 12/09/2023

  
  
  Complaint: 20893930
  
  
  
  I am rejecting this response because: I did not sign that document in the first place. It was not part of the paperwork images shown to me during the "signing process."  Sandy Sansing Nissan was wrong to submit it in the first place. If the dealership or its owner wants to virtue signal by claiming to support school choice for "bullied" students, that's their business. In actuality that program supports the coming out as homosexual and transitioning of young teenagers without the knowledge or consent of their parents. Let the dealership or its owner use their own funds for that. Leave the general public out of it. Sandy Sansing's support for that crap makes me sick I'm sorry I patronized his dealership and won't make that mistake again.
  
  
  Contemptfully,
  
  
  
  Lyn ****

  Business Response

  Date: 12/11/2023

  As stated in our previous response, the dealership will fulfill Ms. ****'s request and send all funds to the Florida Department of Revenue. 

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5 of 2023 I traded in my vehicle for a 2009 Chevy Suburban. The sales person Moana was awesome. I was excited & proud that I was able to get a vehicle from Sandy Sansing. I have always heard nothing but great things about the dealership, the sales people and their vehicle both new and used where quality. The veterans I knew who had bought vehicles there said that they were veteran friendly which was a plus for me be that I am a veteran of the U.S. Marine Corps. Fast forward to August of this year(7 months) I had to take my Surburan to the nearest transmission shop because it wasn't shifting like it should on my way to work. After looking at the transmission I was advised that it was not a simple fix a new transmission was needed. I was floored. I only drove it locally( to work, home church and wherever my daughter needed to go.) I had heard such great things about the quality of vehicles they sold at Sandy Sansing, I could not believe this was happening. Not only was I still responsible for making my monthly car payments, I now had a $6,000.00 repair bill. I reach out to the dealers ship to see if there was any thing they could do to assist with the repair cost. After several calls I spoke with the sales manager and Tara I was told that it looks like I didn't sign up for the warranty. At which time I advised that I didn't recall a warranty being offered when I purchased my truck.
  Being a single hard working father is hard in itself. I work hard everyday to make sure I can provide for my baby. Now I have to figure out how me and my daughter will get around, because the new truck I'm still making payments on is in the shop and I don't know when I'll be able to pay to get it out. Maybe if it was a different dealership I wouldn't be so disappointed. To me the name Sandy ******* meant fair, honesty, and quality. I always see Mr. ******* on T.V. doing thing for the area, I thought it was more than a quick buck for him and his dealerships maybe I was wrong.

  Business Response

  Date: 09/26/2023

  Mr* ****** purchased a 2009 Chevrolet Suburban with 163,096
  miles on 1/7/2023.
  Due to the age, mileage, and mechanical condition of the vehicle
  the dealership informed Mr* ****** verbally and in writing that the vehicle was
  being sold to him as an AS-IS and wholesale condition vehicle. The dealership
  does not provide warranty coverage or repair assistance for this vehicle.  
  Please see attached documentation. 
  The dealership did give Mr* ****** a complimentary Lifetime
  Powertrain Warranty, copy attached.  We
  encourage Mr* ****** to contact the warranty company at 866-217-5309 for
  possible repair assistance.   

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/22/203
  I bought a vehicle from this dealer. I asked was the vehicle safe to drive home and was told yes by our salesman David. There are no floorboards in this vehicle as the interior carpeting/padding is being held up from being attached to the door. I told the salesman that all I wanted was a safe vehicle. He told me that it had to pass safety inspection for me to drive it off the lot. It is not safe and I will not drive it. When I found the issue with the floor board, I called and spoke with the used car manager Gil on 2/25/23 who told me to bring it back on Monday 2/27/2023 and he would refund my money. He stated it would not be a quick process and I said I understand that, I told him he would need to come pick up the vehicle as it is not safe to drive. He said he would see what he could do to get the vehicle picked up. On Tuesday 2/28 around 4 I called Gil because I had not heard anything from him. I called multiple times everyday until today 3/3 and was told by the general manager Dom that they would not refund my money. I am asking for a refund to settle this. Also, federal law requires the dealership to place am "AS IS" sticker in the window. This was not the case so they violated federal guidelines. The salesman not only implied this vehicle was safe to drive off the lot but he said it was safe to drive. Otherwise I would not have bought it,

  Business Response

  Date: 03/14/2023

  Mr. *** purchased a 2006 F-150.  The dealership does not offer a vehicle
  return refund option.  Furthermore, Mr.
  *** did not speak with the Used Car Manager and was told that he could return
  the vehicle for a refund.  The attached
  document shows Mr. *** agreed to and signed the AS-IS sticker acknowledging the
  vehicle was being purchased in this condition.  As Mr. *** states in his complaint, he spoke
  with the General Manager and was provided this same  information. The dealership declines Mr. ***’s
  request for refund and ask that you reference the attached documentation from Mr.
  ***’s transaction.   

  Customer Answer

  Date: 03/15/2023

  Gil ABSOLUTELY did tell me to bring the truck back on Monday after I spoke with him on Saturday.  The only reason I didnt bring the truck on Monday and get my refund is I told him I was afraid to drive the vehicle as it is not safe to drive.  If Gil states he didnt say this, then he is lying to anyone he tells this to.  I have a witness to him saying to bring it back but it would take a couple days to get a refund.  I said that was not an issue.

  Business Response

  Date: 03/15/2023

  The dealership's position remains the same.  The vehicle is not returnable for a refund. 

  Customer Answer

  Date: 03/15/2023

  
  
  Complaint: 19534198
  
  
  
  I am rejecting this response because:

  1.  This was not done------------------ federal law requires the dealership to place am "AS IS" sticker in the window

  2. David told my wife and I that the vehicle was safe to drive-thats not true

  3.  The salesman not only implied this vehicle was safe to drive off the lot but he said it was safe to drive. Otherwise I would not have bought it.  I told him exactly what I would be using it for and said no issues.
  
  
  
  Sincerely,
  
  
  
  Michael ***

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  I’m reaching out to you all in the hopes that you can help me. I dropped my Nissan Quest (2012) off on February 10th for a diagnostic test. I contacted my service advisor Scott ****** a week later to update my phone number and to get information on my car. He stated that it needed a new battery, and it was a air pocket issue he advised me that my vehicle would be ready to pick up the following day. I call the following day at opening 2/16 I was informed by Scott ****** that my car would be ready at 2pm that day that the price would be 750.00 . Just a litter after 1:30 pm on February 16th I received a vm that my car wasn’t fixed that they didn’t know what was wrong with it. At that point I was frustrated. I was advised my family member that since I’m a female that it may be best that my husband or father called. My husband called them back a few days later and he spoke to Scott at that time he quoted him a price for several different items that we’re never listed in the first diagnostic. The service advisor then proceeded to tell my husband that we still owed the 750.00 and if we pay the 5000.00 dollars that they would need a 2000.00 deposit first. He also stated that even then that may not fix my car. I feel like this is a error on Nissan Service Center. They should have never quoted me a price that was incorrect. After that call I haven’t heard back from anyone from the dealership. PERIOD. And my car is still there SMH. No call, No voicemail, no contact via email nothing. I feel like the fair amount should be for the diagnostic only due to the misdiagnosis of the car should not be the customer’s issue. Plus, the horrible customer services, I have received through Sandy Sansing is the worst I have yet to experience. Nobody from the service department has attempted to contact me or my husband since mid-February it’s march now. I

  Business Response

  Date: 03/09/2023

  The dealership has contacted the customer and further discussed this situation and the needed repairs.  The customer has since retrieved their vehicle. 

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 29th of December 2022 I went through the process of leasing a new vehicle from Sandy Sansing Nissan. I test drove multiple models and came to the decision of a 2023 Nissan Highlander. I worked with Tommy to get all the information needed along with an agreement on price for the lease and my trade-in vehicles value. I required a co-signer who had a credit well above what was required and allowed us to be *approved* for the lease, our credit checks were ran and I was informed all that was left was to sign the lease agreement. From that time till getting the paperwork to sign everything went to chaos, the salesman who was assisting us, Tommy, left with no notice. Then we were told that we could not lease the vehicle because the co-signer did not have a license. This was told to the Tommy and the floor manager prior to the credit checks and nothing was said that this would be an issue. Then when we were ready to sign, they informed us it was a Nissan corporate policy that a non licensed individual could not co-sign, I reached out to Nissan corporate who said that is absolutely not a policy and started a consumer affairs investigation. So now we both have hard inquiries on our credit report due to the dealership turning back on their agreement for the lease, after being lied too as to why and they sent us off with no further help or consideration with the attitude "oh well".

  Business Response

  Date: 01/31/2023

  The dealership requires a valid identification card, passport, and/or driver's license to purchase a vehicle. A valid driver's license is required to register a vehicle with the DMW. In addition, some financial institutions may also require a driver's license to finance a vehicle. Mr. ****** and the co-signer applied for credit to purchase a vehicle while at the dealership. The dealership declines Mr. *******s request because we do not have the ability to remove the inquiries from his credit report. 

  Business Response

  Date: 02/01/2023

  The dealerships position remains the same. 

  Customer Answer

  Date: 02/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18898346, and find that the business will offer no help to the issues they caused.
  
  
  
  Sincerely,
  
  
  
  Chris ******

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car from Sandy Sansing Nissan in Foley, Al in October of 2022. Last week it had broken down and i took it back to the dealer and I had purchased an extended warranty . Well now I am told it has 12000 worth the damage all was before I purchased and I didn’t know . Now I am learning the warranty only covers 2700 worth the damage and which I was never told that it wouldn’t cover the entire coverage of the damage to the car . I have not even owned the car three months and it is worthless and they will do nothing to help me . It took three days for me to get to speak to a manager .

  Business Response

  Date: 01/20/2023

  Ms. ******** has been in contact with the dealership's customer service department.   We explained that the service contract has limitations and that it was cancellable if she was not pleased with the coverage.  As goodwill gesture, the dealership waived the diagnostic fees.  Ms. ******** informed the dealership she would pickup her vehicle.