Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Mortgage Broker

Rob Benson Team-Legacy Mutual Mortgage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Broker.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Phil M

    Date: 02/07/2025

    Unfortunately I can't leave zero stars.
    I had the unfortunate experience of be caught up in Mr Rob Benson's and Legacy Mutual's chaotic web of incompetence and unethical business practices.
    It was similar to dealing with a used car dealership. Not salesman, but dealership, because everyone involved seemed intent on cutting corners and not following what I guess set rules and regulations. I mean they tried getting me into a HELOC "after" my house was under contract.(?) What is that? Finally Rocket Mortgage caught on and flat out refused them.
    This was after my credit was ran 8 times by various, unaccredited money lenders.
    In the middle of all this, Mr Rob Benson's wife delivers a baby and Mr Benson goes completely underground for 2 weeks- no contact what so ever. why? I can't tell you. With delivering my 3 boys my wife did all the work - i was able to check in at work, anyway.. His "Executive Assistant" Mr Jacob Mixon had no knowledge of me and of what HELOC even stands for, SMH.
    Long story short, I was never given an opportunity to review my files (as per the law) and found out AT CLOSING what my rate was and that there was a 2 year prepayment penalty on the loan. which I DID NOT agree to. You see that insures the broker gets maximum fees for the services- and sticks ME with 41,000 in interest OR 29,000 in penalties in the event I want to payoff like i wanted too.
    The ONLY reason I signed off at closing was because we were relocating across the country from Chicago to Florida and Mr Rob Benson held up the documents to push the closing, while I'm in a hotel, till the last possible moment and i literally had a 53ft trailer parked in front of my future home with the meter running trying to unload my belongings and furniture. Wonderful experience!
    This was supposed to be my retirement but now due to these interest charges i probably have to work another 18 months until i can slose out this loan. ALL SO MR ROB BENSON CAN GET PAID HIS FEE
    All i can say is Karma ??

Rob Benson Team-Legacy Mutual Mortgage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.