ComplaintsforAdams Homes of Northwest Florida, Inc.

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my Home February 2020 with in the First year (2020 to2021) I was experiencing problems with my HVAC Unit and was told if I can’t capture a sound that they would not send a Technician Extreme was the Company that installed the unit and I was still under warranty Adams Homes would not provide or assist with getting them out to Diagnose the problem 2021-2022 I started experiencing NO AIR OR HEAT throughout the year I contacted them again still No Help was given and my out of pocket cost exceeded $1000 Cool Ray came to my Home and Serviced my unit I called and emailed Adams Homes Warranty over 30 times they finally sent Extreme Heating and Cooling out 4 times that year Summer and winter all they did was put a bandage on to run out my warranty. 2022-2023 the same problem NO HEAT NO AIR I called Adams Homes warranty again over 20 times and got the run around Adams Homes finally sent Extreme back out and guaranteed me it was fixed Neither Adams Homes or Extreme would provide invoice or repair order as I requested several other companies has came out and stated the unit was No good defective install did not meet code costing me hundreds of dollars 9-14-2023 I had to replace the HVAC SYSTEM out of pocket $9000 Myself and my family has suffered since I bought this home with Heat advisory in the upper 90 and cold index under 30 I have had to take my family out the home and pay for hotels food and shelter to keep us safe from the elements I have had Medical issues that Needed home care and could not stay in my own home. I have missed work several times to meet appointments times and dates I have emails to management I corresponded with. This is not a isolated situation many of Homeowners that Live in LOVEJOY CROSSINGS COMMUNITY ARE SUFFERING AS WELL PLEASE HELP

  Business response

  10/06/2023

  Adams Homes has been in business since 1991.  We have built over 50,000 homes. Our happy homeowners have greatly contributed to our continued success.  We take pride in taking care of our homeowner concerns both during and after purchase.  Our warranty includes a 1-year builder warranty, 2-year mechanical warranty and a 10-year structural warranty.
  
  Ms. ***** has made some warranty calls regarding her A/C unit not working properly.   We set up service calls for our vendor to go out and access/repair the issue.  
  See below a response/summary of service calls from our A/C vendor (Extreme Residential below). 
  
  Preparing for a Service Call
  We do ask for recordings when we get a noise request but that is simply to ensure we can hear the noise as we have been on hundreds of service calls about noises only for the noises to not present itself when the tech is on site which makes it impossible for us to figure out the issue. So, we ask for a recording prior to scheduling to remove that scenario but our service shouldn’t be denied if for some reason we can’t get a recording.
  
  Service Calls
  7/9/2022 – homeowner called stating HVAC was not functioning this was peak season and we called back to inform they were out of warranty I guess that’s when they reached out to you all and you stated you would cover service fee if we went out because they refused to cover the fee if issue was not installation related.
  
  7/13/2022 – homeowner stated another company fixed her problem there was a leak inside the air handler (this is a manufacturing defect and leaks inside coils or air handlers are not always present at installation but sometimes show itself after once the system has been running. These leaks in coils and air handlers appear later due to pressure of freon flowing through system and bursts weak welds inside these components) So on arrival they basically told us they already had it fixed so we just checked system and it was 1lb low of freon, so we added it.
  
  10/22/2022 – you guys sent us a service request we went out. Tech on site found the heat kit and circuit board nonoperational as well as they found the thermostat was not programmed properly which could have been due to power surge. Also, the filters were dirty, and no air flow was getting to the system it was noted the homeowner was a smoker which could contribute to the filters needing to be replaced more frequently. We replaced the filters; we reprogrammed the thermostat as well as replaced the heat kit and circuit board.
  
  Replacement of the system
  “I don’t believe it was an improper installation but even if it was there would have been no need to replace their entire system. Maybe one component but not the entire system.
  
  As of this last service call October 2022, the repairs were complete, and the A/C was working properly.
  
  Based on the last service call, the repair technician did not report or see the need to replace the A/C unit and the necessary repairs were complete. Extreme Residential report the A/C was working when they left the property. We have double checked our warranty log, emails and voice mails from the October 2022 repair date to today and we do not have any record of calls, emails from the homeowner regarding A/C concerns.  It is unfortunate Ms. *****, had to replace her A/C unit. Based on the repairs being completed and the warranty has expired, we do not agree to a refund/reimbursement of a new unit. We appreciate Ms. ***** as homeowner and wish her well.     
  
  

• Initial Complaint

  09/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am HOA president and our development is Redhawk Landing. Our roads were damaged by the subcontractors of Adams Homes during the course of construction of 68 single family homes from January of 2021 to January of 2023. The roads need to be top coated at a cost of over $19,000, which Adams Homes through their attorney, have denied liability because the roads were dedicated to the state dot. I have contacted the NCDOT and they just responded on 8/30/2023, that they will attempt to hold the contractor responsible. We are a new and small community without funds to pay for this cost.

  Customer response

  09/06/2023

  The basis for our complaint is that Adams Homes failed to supervise their subcontractors, who treated the road as a construction highway, that would be repaired by a permanent top coat of 2 inches. Some of the damage is over 1" in depth.

  Our basis is a tort of negligence, not whether they paved the road system, which was done by the developer. The state has indicated to me they will not repair the road system, but will look for Adams Homes as the general contractor, to fix the roads, since they are legally responsible for the damage caused by their subcontractors.

  I guess I would have to sue the Developer, the General Contractor, and the State according to their defense. WHO DID THE DAMAGE IS THE ONLY LEGAL QUESTION HERE. NEITHER THE DEVELOPER NOR THE STATE ARE LEGALLY RESPOSIBLE TO FIX THE ROADS.

   

  Customer response

  09/06/2023

   
  Complaint: 20553526
  
  I am rejecting this response because:

  The basis for our complaint is that Adams Homes failed to supervise their subcontractors, who treated the road as a construction highway, that would be repaired by a permanent top coat of 2 inches. Some of the damage is over 1" in depth.

  Our basis is a tort of negligence, not whether they paved the road system, which was done by the developer. The state has indicated to me they will not repair the road system, but will look for Adams Homes as the general contractor, to fix the roads, since they are legally responsible for the damage caused by their subcontractors.

  I guess I would have to sue the Developer, the General Contractor, and the State according to their defense. WHO DID THE DAMAGE IS THE ONLY LEGAL QUESTION HERE. NEITHER THE DEVELOPER NOR THE STATE ARE LEGALLY RESPOSIBLE TO FIX THE ROADS.

  
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dear Mrs. ******* (In Melbourne Florida Warranty Department), Good morning Mr. ******** came by and we chose the tile, Just wanted to know when they are going to come out to fix it so that we could be here. 2. Kitchen counter keeps separating and we cannot sell house with this condition, its looks more terrible than before. 3. Bathroom shower, that has lifetime guarantee, not only has crack come back, but now it also is coming off the wall. 4. Walls under sink and also in master bathroom still have not been painted *May I please have your supervisor contact information please, thanks. As you know already it has been over 9+ months now and once again the bathroom shower is cracking again. These things are very urgent and we hope we can get them fixed asap please. We see workers working everywhere, everyday around here. *** ****** ************************** ***** * *** *** **** **** ****** ****** ******* **** ***** ***** ****

  Business response

  08/31/2023

  Our Production Manger and Warranty Coordinator are working on his latest request that was sent at 7:50 am yesterday morning (8/30). Our East and West Florida locations were closed yesterday due to Hurricane. Our staff has already tried to reach Mr. ******* this morning about his issues. 

  Customer response

  09/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20541869, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****** *******

• Initial Complaint

  08/30/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Faith Castleberry, representative of Adam’s homes makes suggestions, fabricates information regarding sales and contexts and excuses for her behaviors and incompetence in her position. She advised me to cancel my contract based on gross misrepresentations of a home I intended to purchase in North Port, FL. The result of cancellation of said contract was to solely retain 1000$ deposit. It is distasteful business practice and has not been addressed by anyone from Adam’s homes regardless of attempts to escalate issues to management. She grossly misrepresented details and dates of a home to me, rudely suggested via text that I cancel the contract & once I did as she recommended, Adam’s homes still retained my deposit. Unfair and unjust business practice. This unprofessional behavior coupled with incompetence of their representatives should be addressed by management of Adam’s homes. Adam’s homes is enabling unacceptable business practices by this representative of their company. Never have I encountered such blatant lack of respect or concern for customers from any entity. Adam’s homes should be ashamed of this behavior and address these issues with customers professionally. There is a serious lack of integrity with not only the representative but also the company as a whole entity. Training competent staff to represent their business and not passing blame is a standard that should be addressed to live up to ethical standard business practices.

  Business response

  09/06/2023

  While it is difficult to ascertain the exact nature of Complainant’s complaint based on the limited facts she has provided, Adams Homes provides a general denial of all of Complainant’s allegations without waiving its right to supplement or amend this response should additional information become available to it.
  
              As to any dates that were allegedly misrepresented to Complainant, Adams Homes denies such allegation and directs Complainant to paragraph 25 of the Sales Contract executed by Complainant (“Buyer”) and Adams Homes (“Seller”) which specifically states Seller does not guarantee the completion date of the home: “BUYER understands that Seller does not guarantee the completion date of the Property due to several factors regardless of whether those factors are within or not within Seller’s control.” (Paragraph 25).
  
              As it relates to any alleged misrepresentations made by any representatives of Adams Homes to Complainant, Adams Homes vehemently denies such allegation and directs Complainant to the following terms of the Sales Contract: “NO REPRESENTATIONS, guarantees, or warranties of any nature whatsoever which are not herein expressed have been made by any party hereto or their representatives or any licensed real estate agents, brokers, or realty company involved in or arising out of this transaction . . . BUYER expressly acknowledges that (i) (s)he has not relied upon any oral representations made by SELLER or real estate agents . . . (iii) the original design plans and specifications for construction of the improvements may have undergone a number of changes due to a variety of causes . . . ” (Paragraph 26). Finally, the Sales Contract explicitly states: “NO OTHER AGREEMENTS exist between BUYER and SELLER except as set forth in this Contract . . . This Contract shall not be modified except by an amendment in writing executed by both BUYER and SELLER.” (Paragraph 28).
  
              Contrary to Ms. ******’s assertions, Adams Homes attempted to work with Complainant to ensure she was satisfied with the home; however, Complainant declined Adams Homes’ offers and informed Adams Homes she did not want to close on the home and, instead, wanted to terminate the Sales Contract. Complainant’s termination of the Sales Contract resulted in a breach of the Sales Contract, which allows Adams Homes to, in addition to other relief, retain the Earnest Money Deposit ($1,000). Complainant chose to terminate the Sales Contract and voluntarily executed a Release of the Sales Contract that explicitly stated Adams Homes would retain the Earnest Money Deposit in the amount of $1,000.  Adams Homes is contractually entitled to retain the Earnest Money Deposit in the amount of $1,000 due to the Complainant’s decision to terminate the Sales Contract.

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brand new home. Faulty AC, Faulty construction, Faulty swell in backyard causing standing water for long periods of time. Unhelpful staff.

  Business response

  08/28/2023

  Adams Homes offers a Non-Transferable One Year Builder Warranty to all customers who purchase a home from Adams Homes.  The complainant purchased the home as a resale and not directly from Adams Homes therefore we are unable to perform any warranty services on the property.  However, the 10 Year Structural Warranty that Adams Homes provides upon closing to the original purchaser is transferable and valid for the remainder of this10-Year Period.  I have attached the Warranty Guidelines which outlines this valuable coverage and contains Maverick’s contact information.  While Adams Homes did build homes in the neighborhood, we were not the Developer of the community, Grand Oak Preserve. 

  Customer response

  08/28/2023

  
  Complaint: 20474830
  
  I am rejecting this response because:

  Per law, the builder would have assumed responsibility for anything done to the land by the developer, Ponds, LLC. 

  My primary concern is with the water runoff swale in my back yard. The Water Management District of Manatee County FL agrees with me and has sent a formal letter to Adams Homes to fix it, as well as other property swales in the neighborhood. The land is not graded properly to permitting/code. Therefore, even a regular rain storm leaves deep standing water in my back yard, and neighborhood back yards for days!

  Adams Homes has refused for almost a year now to address this primary concern. When I started this process last fall, I was within the one year. They, Adams Homes, just refused to help.

  I will reference now, Kim Stanley, as a person who refused to even listen or come look at my very real situation for herself. She's part of the Sales Management Team with Adams Homes. She could have referred me to someone who could help. She refused. 

  Recently, after this complaint, I received an email from:

  ***** ** ******

  Adams Homes Warranty Coordinator

  Adams Homes of Northwest FL Inc.

  4951B - Adamo Drive, Suite 218

  Tampa, Florida 33605

  I emailed her back with a full and complete list of issues. Never wrote me back.

  Bryan Adams is the President of Adams Homes. He should be made aware of my situation. It's his company, inherited from his father.

  I've encouraged them to do the right thing here in an amicable way. That door is closing potentially leading to legal proceedings. 

  More must be done here ASAP! 

  Hurricane Idalia will fill my back yard with three plus feet of water, guaranteed! Pray no further land erosion and/or disease, critters, etc. because of this situation ongoing!!!

  
  Sincerely,
  
  ****** ********

  Customer response

  08/28/2023

  2019 Manatee County records show that my back yard and neighbor's back yards have no easements. The water was supposed to go into the Track B public flowage easement area. Adams Homes appears to have violated the approved water flow management from 2019.

  *See attachments

  Wherever government when we need them???

  V/R,

  ****** ********

  Business response

  09/07/2023

  Adams Homes has carefully reviewed the additional details provided by Mr. ********.  The letter referenced from the Southwest Florida Water Management District was addressed to the Grand Oak Preserve Homeowner’s Association and not Adams Homes as the Builder.  Adams Homes finishes all properties in accordance with applicable drainage plans & municipality requirements.  Adams Homes can only ensure the initial establishment of proper grades and swales with subsequent maintenance becoming the homeowner’s responsibility. The final survey for the subject property does indicate that there is a drainage easement at the rear of the property.  Mr. ******** purchased the home from a 3rd party therefore we are unable to provide him with a copy of the sealed and certified survey or conduct any builder warranty work on the home and/or homesite. It is customary to receive a certified survey when closing on a residential property in Florida so it is possible that Mr. ******** may have one in with his closing documents which will show the drainage and utility easements. And, as a reminder, Maverick's 10 Year Structural Warranty that Adams Homes provided to the original purchaser is transferable and valid for the remainder of the 10-Year Period so we would have to refer him that company for any questions in connection with his structural warranty.  

  Customer response

  09/07/2023

  
  Complaint: 20474830
  
  I am rejecting this response because:

  Adams Homes claims are based on the assertion that they are the 'Builder' and NOT the land 'Developer.' 

  Perhaps this is a legal loophole that they are exploiting. 

  Furthermore, they are not in compliance. The swale at the back of my property at the farthest corner is 25 feet. My plat states 5 feet easement MAX. 

  In addition, the property owner with the caged in pool behind me is not in compliance because they should too have a 5 feet easement in back. Their pool and landscaping goes right to the very back of their property line.

  At this point, i request that this matter be referred to the AG of the State of Florida for further investigation. 

  I await any follow-up. 

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  After multiple issues that delayed closing on behalf of Adams Homes I was able to close on my New built home on 4/28/2023 after purchasing the home we started to do projects in the home(i.e. All tile instead of carpet, utility sink in the garage, epoxy the garage floor, gutters, solar panels, cabinets in the laundry room, ect.) While preforming these upgrades to the home we started to notice very odd and disturbing things. We couldn't find studs in the wall, HUGE Cracks in the foundation .5 or larger, studs were visibly seen at 29-30" on center. chunks of the ceiling in the corners of the garage have fallen out, Cracks up the inside and down the outside of exterior walls. electrical panel is mislabeled and wiring to the house is wrong and hazardous. Ive had two general contractors and a home inspector that did the home inspection on my home document and tell me that this is very bad and that my new home is a death trap waiting to happen. I sent everything to Adams homes the pictures and the home inspectors report and was told that everything is normal... after pulling the residential builders code for Florida non of this is normal or with in code! The want to sweep it under the rug.

  Business response

  08/10/2023

  We are currently working with the customer to resolve issues covered under warranty.

  Customer response

  08/10/2023

   
  Complaint: 20446423
  
  I am rejecting this response because: I Did not agree to pay for a home that is not built properly, and everything according to Adams Homes is "NORMAL" and goes against the companies own mission statement. Guess I should have read the reviews on Adams Homes before purchasing a Home that in 3 months shows signs of failure and is literally falling apart.
  
  Sincerely,
  *********** *****

  Business response

  08/28/2023

  We are currently working to remediate any items the customer has that are considered warranty under the warranty documents and building standards as outlined in the contract for sale and purchase. Any issues that are non-code compliant will also be addressed.

  Customer response

  08/28/2023

   
  Complaint: 20446423
  
  I am rejecting this response because: Adams homes has done nothing to remedy the situation other than tell me that it's "normal" and that they can do cosmetic fixes!?
  
  Sincerely,
  *********** *****

  Business response

  09/11/2023

  We are currently working with the homeowner to resolve his complaints that are covered under warranty.

  Customer response

  09/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20446423, and find that this resolution is satisfactory to me.
  
  Sincerely,
  *********** *****

• Initial Complaint

  08/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Signed may 1st 2023 to have adams homes build a new "custom home". Was told by the realtor on site to stay off site and that the house should be started with in 60 days. Day 60 hit and nothing started, called realtor Terri on-site to find out they were waiting on plumbing. Day 90 hit and 4 other house have pad and framing started so the realtor I used to purchase "custom home" calls and was told by Terri adams homes realtor that they were waiting on documents from alabaster. We were also told from your preferred le der that we were wasting her time. Enough is enough and decided to back out because of getting the run around and disrespect to the buyer.

  Business response

  08/09/2023

  Buyer has chosen to back out of our contract.  Our contract does not include a timeline.  Buyers complaint was that home took to long to start but home has started, footings are dug and slab is formed.  Contractually we are allowed to keep the earnest money.

  Customer response

  08/09/2023

   
  Complaint: 20444228
  
  I am rejecting this response because:
  

  You were sent a form from our realtor that we were backing out of the contract before any work was done. You decided to jump on getting this started after you were told we were backing out and sent a form Monday for contract termination.  
  Sincerely,
  
  **** ******

  Business response

  08/10/2023

  As was explained to Mr. ******** agent just because physical work is not evident much work has been done behind the scenes.   In this particular municipality 40 to 50% of our average build time is used in the permitting stage.  That has been in process for several months.  

  Customer response

  08/10/2023

   
  Complaint: 20444228
  
  I am rejecting this response because:
  You were told a week before you decide to put wood on the property that we were giving up on your company building a house we are purchasing. Every step of your 40-50%process so far was lies while you started on other properties we could have placed our house on. We wasted our time going with your builders and could have been in a home that would fit our new edition.  
  Sincerely,
  **** ******

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We moved into our house 1/10/22 and our warranty request journey started 7 days later when we had a leak in the master bedroom ceiling. Since then, we have had many warranty requests from doors, floors, steps, yard drainage, cabinet, faucet leaks, HVAC issues and more. Most have been completed and we are down to our last few requests which have been really challenging with the new Warranty Coordinator Keo ******* During multiple conversations with Keo ******, she has been condescending & dismissive. She told us she couldn’t help us until we send her an email about warranty request that were put in before she started working there and should have been in our file. She told us she couldn’t help us because she was doing permits. She relayed wrong information to her managers and they thought we had mold when we were referring to the shoe molding that should have been dealt with last year when the replaced all of the LVP flooring downstairs. She never passed us through to the management when we asked. At the end of May, she finally put a work order in to the painters, all to tell us later that we had to wait because Adams Home was looking for a new vendor and she didn't know how long it would take. We never heard from anyone and called 7/6/23 for her to tell us our file was closed & the work was complete. We informed her the work was not complete. After calling corporate and they told us to call the office back to speak to a Brent or Shirley the GM, Keo called us back and said she put another work order in for the painters to complete the painting of our shoe molding and Rec Room cracked ceiling. We also mentioned that we need the French Basin Adams Home installed in our back yard fixed because it’s not in the ground right. She did not put in a work order for the French Basin which was installed by Adams Home because of an ongoing drainage problem warranty request. As of yet, the warranty request is not done and we are still waiting for a call from upper management.

  Business response

  07/10/2023

  Good Afternoon,

  Please be advised that we have been in contact with the homeowner and are currently in the process of completing the requested repairs to our mutual satisfaction.

  Sincerely, 

  Shirley Macy, General Manager
  Adams Homes AEC, LLC
  149 US Hwy 70 W
  Garner, NC  27529

• Initial Complaint

  07/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On June 3, 2023, I entered into a contract with Adams Homes in the ******** ***** ********* in Dunnellon, Florida. Looking to engage with an irrigation company for a pool project, I received a phone call from them on June 13, 2023 stating that I should investigate further the excessive water bills that exist within the community. A neighbor directly next door to the property I was purchasing spent over $600 a month for their water/sewer bill. She mentioned that she discussed this issue with RJ Albritton of Adams Homes in April. I immediately asked RJ to cancel my contract due to non-disclosure of an costly issue that existed within the community. After waiting weeks without response from Adams Homes, on June 29th I received a letter from Adams that they are holding me to the binding contract or I could send them $10,000 to cancel the contract. I promptly solicited the assistance from an attorney and they recommended to cancel the contract and pay the fee, which I did. All along my realtor Leigh *** ****** of Berkshire Hathaway Realty in Ocala, Florida assured me that RJ Albritton would never do this to me. Adams Homes is a reputable business. I'm filing this complaint as this excessive water/sewer bill should have been disclosed to me at the onset of the deal and I could have then made an informed decision over the purchase of the home to assess if these additional costs of drilling a well or acquiring a second meter would be worth the home I was intending to purchase.

  Business response

  07/07/2023

  We are currently working with the Buyer to resolve the complaint.

• Initial Complaint

  06/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am extremely dissatisfied with the Adams Homes Huntsville warranty department. They have not fixed my primary shower leaking issue for almost 1 year. They have sent plumbers and workers from the shower door company several times with no resolution. Because they haven’t fixed the leak, water has been going under the shower pan. There is black stuff behind the quarter round under the shower which could be mold. I have spoken with the production manager several times about my mold concern and he has ignored me. I have sent them photo and video evidence. I have lost faith that their workers can fix the issue. I no longer want to waste my time. I would like for Adams Homes to give me monetary credit so I can hire my own company to fix the leak and rule out mold.

  Business response

  08/08/2023

  We met with the homeowner and came to an agreement regarding the repairs. The shower door is scheduled to arrive tomorrow and be installed before the week is through. We have trim, paint and cleaners scheduled for next week once the door has been installed. The homeowner stated that he would be happy with this resolution. We look forward to getting this resolved. 

  Customer response

  08/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20254107, and find that this resolution is satisfactory to me. I hope they will follow through with the stated repairs. 
  
  Sincerely,
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩